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Document360 is a comprehensive knowledge base platform designed to help businesses create, manage, and publish internal or self-service documentation. It offers a robust set of features that cater to both technical teams and support teams, enabling them to maintain structured and up-to-date content. The platform includes a smart editor with markdown capabilities, version control, and advanced search functionality, ensuring that users can easily find and update information.
Key features of Document360 include its ability to organize content into hierarchical categories, support for multiple user roles, and advanced analytics to track content performance. The platform also provides seamless team collaboration tools, such as @mentions and notifications, to streamline the content creation process. Additionally, Document360 supports integration with various applications, enhancing its utility across different workflows.
Document360 is particularly useful for creating software documentation, internal knowledge bases, customer support resources, product guides, and compliance documentation. Its AI-powered search and multilingual support make it an effective tool for serving global audiences. The platform's focus on customization and branding allows businesses to maintain a consistent identity across their documentation. Overall, Document360 offers a versatile solution for managing and delivering knowledge effectively.
Document360 is an AI-powered Knowledge Base platform designed for creating Knowledge bases—public and Private—SOPs, User Manuals, Documentation, and more.
With its intuitive interface and robust features, Document360 centralizes knowledge, streamlines collaboration, and delivers exceptional documentation. Distinguished by its unique functionalities, it is SOC 2 Type 2 certified, offers private hosting, and enables seamless third-party integration.
Here’s what Document360 offers in terms of functionality:
* Ask Eddy: For quick answers, users can ask Eddy any queries and Eddy brings you the most accurate answer from the relevant article. Saving time searching the entire article. Eddy simplifies drafting your help articles by generating relevant FAQs from the articles. This saves time for your team and provides a smoother and intuitive experience for your customers.
* Dashboard: The centralized hub presents a visually appealing and intuitively designed dashboard, providing a comprehensive overview of crucial information. It's the nerve center for a more seamless and insightful experience.
* Intuitive Block Editor: The new block editor streamlines the content creation process. With the addition of an inline comment feature, collaboration becomes real-time and effortless, fostering a more dynamic editing and review process.
* Customization Centralized Hub: Empowering users with unprecedented control, the customization hub allows for fine-tuning documentation aesthetics. Teams can effortlessly customize layouts, color schemes, fonts, and branding elements to align documentation seamlessly with their brand identity.
* Advanced Analytics: The analytics feature offers real-time insights into user behavior, content effectiveness, and engagement patterns. It transforms raw data into meaningful information, facilitating data-driven decision-making. In addition, you can now take control over reader acknowledgment with read receipts.
* Instant Sync Integrations: Instant sync ensures a seamless and real-time data flow between Document360 and various third-party tools and services. Now, Document360 seamlessly integrates with Zendesk Federated Search and GitHub, enhancing collaboration and workflow efficiency.
* AI Writer: An AI-powered tool that assists in generating high-quality content, ensuring consistency, and reducing the time required to produce documentation.
* AI Business Glossary Generator: Automatically generates a comprehensive business glossary, helping users maintain consistent terminology across their documentation.
* Markdown Text Editor: A simple Markdown editor allows users to style text documents using typical formatting techniques, including headings, emphasis, lists, images, and links, making it easy for non-developers to pick up the basics.
* Category Manager: Create a well-structured hierarchy of all your knowledge base content, up to 6 sub-categories, making it easy for users to find and digest information.
* Roles and Permissions: Document360 allows you to restrict who can access what to keep your knowledge base secure. You can add authenticated team members to contribute to specific projects.
* Localization: Understand your global audience; you can translate articles, snippets, variables, and glossary to 50+ languages.
* Private Hosting: Gain access to fully isolated environments for greater power and control over your hosting environment for the best performance.
* Versioning: Rollback and versioning features allow you to see the change history for each piece within your knowledge base.
* Backup and Restore: Document360 automatically backs up your projects daily. However, you can manually back up your project at any point. You can restore the entire project or a part of your knowledge base to a previous state from the available backup.
* API Documentation: Users can import their OpenAPI specifications and have documentation generated automatically.
Document360 is the market leader in innovation in the generative AI Knowledge base category, serving various industries across 30+ countries in building their knowledge bases. Our clients include VMware, McDonald's, Daikin, Virgin Red, NHS and more.
Disclaimer: WebCatalog is not affiliated, associated, authorized, endorsed by or in any way officially connected to Document360. All product names, logos, and brands are property of their respective owners.
