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KnowledgeOwl is a cloud-based knowledge management solution designed to help organizations create, manage, and share information effectively. It offers a user-friendly interface that simplifies content creation and organization, making it ideal for both internal and external knowledge bases. The platform includes an intuitive WYSIWYG editor, allowing users to easily create and edit articles without requiring technical expertise.

Key features of KnowledgeOwl include robust article management capabilities, such as bulk editing and drag-and-drop categorization. The platform supports multiple category levels and allows for granular control over access permissions. A contextual help widget enables users to access relevant information directly from any webpage or application, enhancing user experience and support.

KnowledgeOwl also provides advanced search functionality with auto-suggestions and synonym libraries to improve content discoverability. Additionally, it offers customization options to align the knowledge base with an organization's branding, including themes, colors, and fonts. The platform supports multimedia integration, allowing users to embed images, videos, and links into articles for a richer content experience.

For analytics and optimization, KnowledgeOwl includes reporting features that track article engagement and search trends. Its API and webhooks enable seamless integrations with other tools and platforms, allowing businesses to build custom workflows and enhance their knowledge management strategy. Overall, KnowledgeOwl is a versatile tool for streamlining knowledge management and improving customer support through accessible, well-organized content.

Clean, simple and intuitive, KnowledgeOwl makes it easy to build and maintain a knowledge base for your customers and employees. A no-nonsense knowledge base software, ready to improve employee knowledge and customer satisfaction. Ít customers' favorite features include: * Intuitive and easy to use editor: create and edit articles in our WYSWIG (what you see is what you get) editor. * A Search that works: be confident your readers can find the information they need quickly. * A Glossary that helps: auto-highlight terms within an article, and scroll over to get the definition. * Straightforward pricing structure: all features available on all plan levels, no sneaky snakes here. * Unlimited readers: even if they need to login to access the knowledge base. * Full branding and Theming Control, plus private domain at all subscription tiers * Ability to split out content to different reader groups, choose who can access what information on your knowledge base. * Embeddable contextual help widget to surface your knowledge base content in your site or app * Flexible Table of Contents organization and navigation: go as many levels deep as you want! * All themes are mobile responsive out of the box * Support a small company with a big heart: we're a B Corp and we're a part of 1% for the Planet & People

Categories:

Business

Knowledge Base Software

Customer Self-Service Software

Website: knowledgeowl.com

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KnowledgeOwl

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