Twig

Customer support teams can use Twig to answer customer questions from their own product documentation and knowledge sources, rather than searching across them manually. Connect sources such as help centers, Confluence, Slack, Google Drive, and uploaded files; Twig’s AI agents retrieve relevant information and generate responses grounded in that content, with links to the source material. Teams can build and test agents, then use them in support workflows or deploy them through channels such as web chat, email, and Slack. Agents can help draft replies, triage incoming requests, and resolve routine tickets; teams can set rules for when uncertain cases should be passed to a person. Twig also provides tools to review agent performance and identify gaps in the knowledge base, with built-in detection and redaction of personally identifiable information.

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