DialLink

DialLink is for small and midsize businesses and startups that want to manage customer calls and messages without juggling separate tools. It combines business calling with SMS and WhatsApp conversations in a shared workspace, where teams can view interaction history and coordinate privately on customer threads. Teams can use auto-attendants, phone menus, call queues, ring groups, forwarding, and business-hours settings to direct incoming calls. AI features can answer routine calls and messages, while call recordings, transcripts, summaries, tags, and action items help staff review conversations and follow up. DialLink also supports business numbers and number porting, and can sync contact and call information with supported CRM tools. The service is available through web, desktop, and mobile apps, with support for compatible desk phones. It may suit teams that handle customer inquiries across channels, need shared visibility into conversations, or want to automate routine call handling.

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