ipSCAPE

For customer service, sales and support teams managing high volumes of customer interactions, ipSCAPE helps bring conversations and contact centre operations together in one cloud platform. Agents can handle inbound and outbound calls, email, web chat, SMS and social messaging, while supervisors monitor activity and service performance. The platform includes interactive voice response (IVR) and call routing to direct customers to the right team, plus outbound dialling tools for sales and follow-up calls. Call recording, live reports, dashboards and quality assurance tools help teams review interactions and track outcomes. AI call summaries can reduce the manual work of documenting calls. CRM integrations and open APIs connect ipSCAPE with business systems such as Salesforce, Zendesk, ServiceNow and Microsoft Dynamics. Depending on the integration, agents can view customer records during a call, place calls from a CRM and log interaction details. It may suit organisations looking for a cloud contact centre with voice and digital channels, CRM connectivity and tools for managing agent workflows.

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