ScreenSteps is a knowledge ops solution that helps companies overcome training and performance challenges by solving their root problem — an inability to transfer knowledge efficiently to their employees. The knowledge ops solution tackles your knowledge transfer problem by providing you with a: 1. Software: A knowledge ops platform to create and manage your digital guides and training courses 2. System: The Find & Follow Framework to make knowledge transfer more effective ScreenSteps also provides coaching and consulting services to help companies successfully implement the Find & Follow Framework, build Knowledge Operations Teams, and improve their knowledge operations, knowledge transfer, and employee training.

ScreenSteps is a comprehensive knowledge base and documentation software designed to help businesses create, organize, and publish step-by-step guides and instructions. It is particularly useful for developing documentation related to products, services, processes, and training materials. The platform offers robust tools for content creation and updates, along with features that facilitate collaboration and sharing within teams.

Key features of ScreenSteps include the ability to create and manage articles, checklists, and workflows. It also supports embedding content directly on websites, making it easier for customers to access and utilize the information provided. Additionally, ScreenSteps offers advanced capabilities such as custom branding, report generation, and integrations with third-party tools, which are beneficial for larger teams and organizations.

By leveraging ScreenSteps, businesses can streamline their internal processes and provide valuable resources to customers, helping them troubleshoot issues and maximize the use of products and services. The platform supports a structured approach to documentation, ensuring that information is clear, accessible, and up-to-date. This helps improve customer satisfaction and reduces the need for repetitive support queries. Overall, ScreenSteps is a versatile tool that enhances knowledge management and communication within organizations.

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Categories:

Business

Knowledge Base Software

Work Instructions Software

Contact Center Knowledge Base Software

Website: screensteps.com

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