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Get a dedicated desktop app for Infinity Hub on Mac, Windows, and Linux with WebCatalog Desktop.
- Launch Infinity Hub directly from your Dock or taskbar.
- Work without distractions in a dedicated window, separate from your browser tabs.
- Manage multiple Infinity Hub accounts and switch between them without logging out.
Infinity Hub is for marketing teams and contact centres that need to understand which marketing activity generates phone calls and what happens in those conversations. It links calls to the customer’s online journey, helping teams assess campaign performance and identify where to focus their marketing spend. The platform uses call tracking and visitor-level data to connect calls with the campaigns, channels, webpages and search terms a visitor encountered. Teams can review call activity and recordings, while Conversation Analytics transcribes and analyzes calls to surface customer intent, common questions, objections and potential barriers to conversion. Agent ID provides call-level insights into individual agent performance, which can inform coaching and training. Integrations with marketing, analytics and CRM tools help teams bring call data into their wider reporting and workflows.
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