Speech Analytics | Top Apps & Software

Quo

Quo is a cloud-based VoIP app for businesses offering calling, messaging, shared numbers, contact management, integrations, call recording, and AI-generated transcriptions and summaries.

CallRail

CallRail is a lead intelligence platform that helps businesses track and manage leads through calls, texts, and chats, providing insights to optimize marketing efforts.

Dialpad

Dialpad is a cloud-based VoIP communication platform that enhances team collaboration and customer interaction with AI-powered features.

Calilio

Calilio is a cloud-based business phone and call center app for managing VoIP calls, texts, voicemails, virtual numbers, and team call workflows from computers and mobile devices.

Rilla

Rilla is an AI-powered app that records, transcribes, and analyzes sales conversations, providing feedback to improve sales performance and coaching for managers.

Balto

Balto is an AI platform that enhances call center operations by providing real-time guidance and insights to agents during customer interactions.

ConversAI

ConversAI is a personal AI chat assistant that helps users generate responses quickly, facilitating ongoing conversations with ease.

Cresta

Cresta is an AI platform for contact centers that provides real-time guidance and insights to improve agent performance and efficiency, enabling personalized coaching and analytics.

AssemblyAI

AssemblyAI provides advanced speech-to-text and audio intelligence services for transcription, analysis, and insights from voice data.

Aloware

Aloware is a cloud-based phone system that enables SMBs to manage customer communications through calls, SMS, and email from a single dashboard.

VoiceSpin

VoiceSpin is a cloud-based VoIP platform for businesses that offers call center solutions, including AI auto-dialing, SMS messaging, and CRM integration for effective communication.

Colibri.ai

Colibri.ai is an AI tool for recording, transcribing, and analyzing customer calls, providing insights, summaries, and analytics to enhance productivity and improve sales conversations.

Chorus.ai

Chorus.ai is an AI-powered platform that analyzes customer interactions across calls, meetings, and emails to improve sales team performance and communication strategies.

Sybill

Sybill is an AI tool that analyzes sales calls, providing summaries and insights on body language to enhance communication and improve sales strategies for teams.

RSI

RSI is a communication management app that enhances call handling, analytics, and customer experience, integrating with various unified communications platforms.

Verisoul

Verisoul detects and prevents fake accounts, bots, multi-accounting, and deepfakes using AI to automate fraud decisions and protect online platforms.

Convin

Convin is an AI-driven contact center software that records, analyzes, and improves customer interactions across calls, chats, and emails for enhanced service efficiency.

Calabrio

Calabrio ONE is a cloud-based suite for contact centers that integrates workforce management, quality management, and analytics to optimize agent performance and enhance customer interactions.

Recordia

Recordia is a cloud-based AI platform that records, transcribes, and analyzes conversations for compliance and customer insight while ensuring data security.

Prodigal

Prodigal is an AI software that enhances consumer finance operations by analyzing interactions to optimize strategies and improve compliance and customer experience.

Jiminny

Jiminny is a conversation intelligence app that records, transcribes, and analyzes sales calls to provide insights and improve team performance.

Infinity Hub

Infinity Hub is a call intelligence platform that tracks customer interactions, analyzes calls, and integrates with various tools to optimize marketing and operations.

Omni Intelligence

Omni Intelligence is a cloud-based contact center platform offering tools for speech analytics, voice biometrics, IVR mapping, performance testing, and voice quality monitoring.

Uniphore

Uniphore is a conversational AI platform that enhances customer service through NLP, speech recognition, and sentiment analysis, improving agent support and customer satisfaction.

Observe.AI

Observe.AI analyzes customer conversations in contact centers to enhance service quality and agent performance through insights and automated quality assurance.

Salestrail

Salestrail is a mobile call monitoring app that analyzes sales calls to improve communication strategies and enhance customer interactions for sales teams.

MosaicVoice

MosaicVoice automates Quality Assurance in call centers, using AI to analyze calls in real-time and ensure compliance while providing insights on agent performance.

Call iQ

Call iQ tracks phone calls by assigning numbers, monitoring each call, and providing real-time analytics to help optimize marketing spend.

SalesAgent Chat

SalesAgent Chat is an AI tool for sales calls, providing real-time suggestions, live transcription, and automating tasks to improve sales communication and efficiency.

Tunk.AI

Build powerful AI voice agents from simple prompts. Design, deploy, and automate real conversations without coding.

Enthu.ai

Enthu.ai is an AI platform for contact centers that monitors customer interactions, analyzes speech, and provides insights to improve agent performance and customer satisfaction.

CallMiner

CallMiner uses AI to analyze customer interactions across channels, providing insights for improving service quality, operational efficiency, and customer satisfaction.

Roark

Roark is a platform for monitoring and improving voice AI agents by evaluating performance, analyzing sentiment, and replaying calls to test updates.

Callbi

Callbi is a secure cloud-based speech analytics solution for contact centers, providing transcription and analysis of calls in multiple South African languages.

Rezo.ai

Rezo.ai is an AI-based platform that automates and analyzes customer-agent interactions in contact centers, enhancing efficiency and improving customer experiences.

MiaRec

MiaRec provides quality management and conversation intelligence tools for contact centers, offering analytics, integration, and insights to improve customer service and operational efficiency.

CallAction

CallAction automates tracking and managing inbound calls, providing analytics and insights to improve customer interactions and business communication.

ClawdTalk

Provides phone numbers for AI agents so you can call, text or WhatsApp them. Offers voice-first conversations, transcripts, call summaries, routing, and CRM integration.

Ender Turing

Ender Turing analyzes calls, chats, and video meetings to identify top performers, helping employees self-coach and improve their performance.

Marchex

Marchex is a call tracking platform that analyzes inbound calls and texts to improve marketing performance, customer interactions, and call handling processes.

iovox

iovox is a call tracking and analytics app that helps users search call histories, track communications, and analyze interactions across voice, SMS, and email.

Omind

Omind is a unified customer experience platform that uses AI to improve customer interactions and automate business processes across various sectors.

RecRam

RecRam is a SaaS platform that collects and analyzes customer video and voice feedback to improve business communication and customer engagement.

Vitel Global

Vitel Global provides a hosted VoIP/Hosted PBX phone system with international calling, call recording/forwarding, video conferencing, and AI-driven call/meeting transcripts, summaries, sentiment, and analytics.

Yactraq

Yactraq provides cost-effective speech analytics and tools for analyzing customer interactions, improving call center productivity, and understanding consumer needs.

Voxjar

Voxjar automates quality assurance for contact center calls using AI, providing evaluations and analytics to improve customer interactions and operational efficiency.

Tetra Insights

Tetra Insights is a platform for managing and analyzing customer audio and video data, offering transcription, a research repository, and advanced analysis tools.

SuccessKPI

SuccessKPI is a platform that integrates AI and automation to improve customer service and workforce management in contact centers across various industries.

OnviSource

OnviSource is an automated call recording software that enhances call center operations with AI-driven analytics and automation for improved performance and customer interactions.

Invoca

Invoca is a platform that connects marketing and sales teams to track calls and optimize the sales process to increase revenue and improve customer experiences.

SentiSum

SentiSum analyzes customer feedback across various channels to provide insights on sentiment and common issues, aiding businesses in improving customer interactions.

Qtee.ai

Qtee.ai transcribes call recordings and analyzes the text based on defined parameters to provide insights for operational effectiveness and decision-making.

Gryphon.ai

Gryphon.ai offers real-time conversation intelligence and compliance solutions for sales and customer service teams, ensuring compliance while enhancing call quality.

VoiceBase

VoiceBase analyzes voice and text interactions for enterprises, providing insights to improve customer service and operational efficiency through speech analytics.

Luware

Luware provides cloud-based customer service solutions integrated with Microsoft Teams, featuring contact center functionalities and compliant recording.

Voyc

Voyc is a speech analytics app that monitors and analyzes contact center interactions, enhancing compliance and quality management for regulated firms.

EvaluAgent

EvaluAgent analyzes customer interactions across channels to improve quality assurance and coaching, enhancing agent performance and overall customer experience.

Comtura

Comtura analyzes customer conversations to provide insights that enhance sales processes and improve revenue.

iCallAgent

iCallAgent lets businesses create and manage AI voice agents for inbound support and outbound calls, with integrations, scheduling, call routing, transcripts, and performance analysis.

Amaya

Amaya captures, transcribes, and analyzes calls and meetings, generating summaries, insights, and follow-up tasks while connecting conversations with customer and sales data.