Luware

Luware offers a comprehensive suite of cloud-based solutions designed to enhance customer service and communication within Microsoft Teams. The platform provides flexible and scalable contact center functionalities, including intelligent call and task routing, which can transform Microsoft Teams into a fully-fledged contact center. Additionally, Luware offers a robust recording solution that captures and manages conversations securely, integrating seamlessly with CRM, ERP, and ticket systems to leverage existing data efficiently.

Key features of Luware include compliance recording for platforms like Microsoft Teams, Zoom, and Trader Voice, along with transcription and speech analytics capabilities to derive insights from conversational data. The platform is built with security and reliability in mind, holding SOC 2 Type II certification and Microsoft 365 App Certification, ensuring high standards of data handling and integration.

Luware's solutions are designed to simplify IT operations by integrating easily with existing technology stacks, reducing the need for additional infrastructure. This integration allows businesses to streamline their operations and improve customer communication across various industries. By leveraging Luware's solutions, organizations can enhance their operational resilience and compliance with regulatory requirements, such as the Digital Operations Resilience Act (DORA), particularly in the financial services sector.