Roark makes it painless to monitor, evaluate, and continuously improve your voice AI agents. Roark goes beyond transcripts to show if your agent actually achieves its goals, where callers get frustrated, and why certain conversations fail. Plus, you can replay past calls against updated agents to confirm that your fixes work. Roark's platform helps you: * Monitor call quality in real-time * Evaluate agent performance with AI scoring * Sentiment Analysis across over 64 different emotions, vocal cues, and sentiments * Create custom reports with advanced filters and analytics to understand customer interactions * Re-run old calls with your latest agent updates to instantly verify fixes

Roark is an observability and testing platform designed specifically for Voice AI applications. It allows developers to test and refine their voice agents more efficiently by replaying real production calls against updated AI logic. This feature eliminates the need for manual testing, where teams would otherwise have to dial the bot repeatedly to identify issues.

Roark's capabilities include capturing real-world calls from existing voice AI setups and re-running them on updated agents. The platform evaluates goal completion by defining key objectives, such as confirming insurance details, and automatically flags failures or missteps. Additionally, it monitors sentiment and vocal cues like frustration, long pauses, or hesitation, which are often missed by text-based evaluations.

The platform provides detailed performance reports and dashboards, offering insights into conversation flows, drop-offs, and key metrics. Users can also set up real-time alerts for compliance violations, negative sentiment spikes, or repeated failures. By leveraging these features, Roark helps Voice AI teams ensure their agents meet performance goals and provide better customer experiences.

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Website: roark.ai

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