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Voyc is a conversation intelligence platform designed to transform service team interactions through advanced conversation monitoring and compliance management. It combines quality management with conversation intelligence to help service organizations maintain high standards while uncovering actionable insights.

Key features of Voyc include interaction analytics, compliance monitoring, quality management, real-time alerts, automated scoring, performance tracking, risk detection, and customer journey mapping. These capabilities make it particularly suitable for mid-market service teams that need to balance compliance requirements with customer experience improvement. Voyc is especially beneficial in regulated industries and organizations with strict quality standards.

By leveraging Voyc, teams can enhance their compliance monitoring, automate quality management processes, and gain clear performance metrics. The platform's real-time alert system and comprehensive reporting tools help in risk management and regulatory reporting. While Voyc focuses more on service than sales, it provides essential tools for maintaining service standards and managing risk through conversation intelligence.

Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. In the face of increasing regulatory pressure and consumer distrust, it has become imperative for financial services companies to monitor 100% of customer interactions. It’s an all too familiar challenge: How can companies ensure that 100% of customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate? Voyc helps companies automatically identify interactions of regulatory importance, such as complaints and vulnerable customers, points out calls that need special attention, improves agent performance and automates QA workflows. Promising quick implementation, ease-of-use, and bank-grade security, Voyc is here to revolutionise your quality assurance processes.

Categories:

Business

Conversation Intelligence Software

Speech Analytics Software

Website: voyc.ai

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