Speech Analytics: best apps and software
Speech analytics software transcribes and analyzes contact center calls to detect sentiment, compliance issues, and customer intent at scale.
Heylee
AI platform for contact centers that analyzes conversations, automates routine tasks, assists agents, and identifies workflow, coaching, and customer support improvements.
Numoloo
Numoloo analyzes calls and voicemails to identify urgency, sentiment, and intent, then summarizes them and drafts emails for quicker replies.
Speed.ai
AI legal intake app for personal injury law firms that reviews calls, scores case quality, flags missed leads, and tracks intake performance.
CallsIQ
CallsIQ analyzes call recordings with transcription, summaries, keyword extraction, intent detection, and sentiment analysis in 100+ languages.
Famulor
Famulor is a GDPR‑compliant German no-code platform that automates inbound and outbound phone calls with AI voice agents, transcription, translation, integrations, and human handoffs.
QEval
QEval is a customizable quality monitoring and performance management software for contact centers, using AI and speech analytics to enhance agent evaluation and coaching.
Feelingstream
Feelingstream transcribes and analyzes customer interactions to identify sales leads, detect churn, and improve service processes while ensuring data security.
contiinex
Contiinex is a speech AI platform for healthcare and financial services, using speech analytics and voice bots to enhance sales, manage risk, and improve customer retention.
EdgeTier
EdgeTier is an AI software that analyzes customer conversations in real-time, providing insights and tools to enhance team efficiency and improve customer experiences.