QEval

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QEval is a customizable quality monitoring and performance management software for contact centers, using AI and speech analytics to enhance agent evaluation and coaching.

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QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of Artificial Intelligence Technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching. Built with industry best practices, QEval acts as a comprehensive solution to achieve a consistent and effortless customer and agent experience.

QEval is a software application designed to enhance quality monitoring and performance evaluation in call centers through advanced AI-driven speech analytics. The platform analyzes customer interactions by extracting valuable insights, including emotional cues, to provide a comprehensive understanding of agent performance and customer experience. This facilitates data-driven decision-making aimed at improving service quality and operational efficiency.

Key features of QEval include real-time speech analysis, sentiment detection, and detailed reporting that allow managers to identify strengths and areas for improvement within their teams. The application supports scalable quality monitoring by automating the evaluation process, reducing reliance on manual reviews, and enabling faster feedback cycles. Additionally, QEval integrates seamlessly with existing call center infrastructures, making it adaptable to various operational environments.

By focusing on objective performance metrics and emotional analysis, QEval helps organizations optimize customer interactions and enhance overall service delivery. The use of artificial intelligence in conversation analysis allows for consistent and accurate quality assessments, contributing to improved customer satisfaction and agent development over time.

This description was generated by AI (artificial intelligence). AI can make mistakes. Check important info.

Categories:

Business

Conversation Intelligence Software

Contact Center Quality Assurance Software

Website: qevalpro.com

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