Page 7 - Top Talkdesk Alternatives

Ytel

ytel.com

Ytel's webphone and branded calling increases sales teams' contact rates. Convert more leads into sales with a sales dialer that integrates with your CRM. Ytel’s communication platform enables businesses and developers to easily build SMS and Voice capabilities within any software application. Enhance engagement across your software application by working with a hands-on enterprise carrier. Founded in 2012, businesses trust Ytel to reliably deliver more than 1 billion messages every month. Specialities: SMS and Voice APIs, Contact Center Software, Call Tracking, VOIP, WebRTC, Short Code, and Long Code

Playvox

playvox.com

Playvox is the leading customer service agent performance optimization software. Playvox integrates with most major contact center platforms and allows teams to view, analyze, and manage their entire quality assurance process in one convenient platform. Streamline your QA process, motivate, coach, and train your agents, and empower your entire team with transparent, real-time metrics. Monitor service, measure KPIs, and finally ditch the spreadsheets.

DigitalGenius

digitalgenius.com

DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Their AI solution continually learns and evolves from every interaction within their customer network, leveraging more than 50 pre-built use cases, customizable processes, and integrations to help make customers happy. They work with forward-thinking e-commerce and retail businesses around the world such as ON, Selfridges, G-Star, Volcom, Mytheresa, and many others to power better customer experiences online. With DigitalGenius, they will: * Deliver a frictionless buyer journey for e-commerce customers * Drive excellence and future growth with AI for e-commerce * Confidently manage unpredictable and seasonal spikes in volume * Proactively address and resolve issues before customers contact them * Meet consumer expectations online and offline * Implement and use e-commerce automation at scale * Empower agents to successfully serve customers at every touchpoint * Quickly achieve Zero Backlog with backlog automation They help businesses deliver exceptional customer experiences with: * A continuously evolving and improving e-commerce AI platform, built from learnings with forward-thinking e-commerce businesses around the world * 50+ pre-built use cases specifically for e-commerce to easily manage seasonal & unpredictable spikes * Proactive interactions providing up-to-date information on deliveries and returns * Best practices learned from a network of the most innovative e-commerce companies, enabling tailored responses and journeys * Customizable integrations and processes tailored to customers' requirements Easily Access DigitalGenius: * Cloud Technology (SaaS) * Always on: 24/7 365 * Multiple languages are available * Get set up in 1 week with no/low code integrations * Channels Agnostic: Self-Service, Email, Bots, Agents, Proactive, Pre-sales & Voice

Floatbot

floatbot.ai

Floatbot is a SaaS based, “no-code”, end-to-end "Generative AI" powered Conversational AI platform that helps Fintechs and Enterprises automate Customer support, increase Customer Experience and Digital on-boarding through AI powered Chatbots and Voicebots. Its DIY “No Code” platform that allows building hybrid bots using advance Workflow builder and Conversational AI tools. Floatbot is recipient of Emerge50 award at NPC [Nasscom Product Conclave] across 10 categories. Floatbot is top 5 in SaaS category! IDC showcases Floatbot as Innovator for Banking and Financial Services in India [11th December 2019] Bots developed in Floatbot can be launched in Web portal, mobile apps (iOS and Android), Facebook Messenger, Slack, Skype, Telegram, Amazon Alexa, Google Assistant, Google Home, Whatsapp. Floatbot also supports Speech to Text and Text to Speech for Voicebots. Floatbot is integrated with Contact Center for Voicebot. Floatbot is hybrid platform, one of the very few globally, that allows development of Omni-channel Chatbot and Voicebot within hours, where-in a Fintech or Bank can develop several bots that will engage or converse with customer across Chat and Voice channels, at different phases of their journey [Customer Support, Lead validation, KYC verification, Redeem Loyalty points, Payment reminders, Feedback loop, Cross-sell/Up-sell Products, etc]. Floatbot allows users to seamlessly switch between voice and chat channel and still maintain past sessions and context.

AuditCall

auditcall.com

AuditCall is eminent for delivering exceptional call analytics solutions for businesses across the world. It provides detailed insights into every aspect that makes your phone ring. Phone Call Tracking, Recording, Analytics, and more to let you drive utmost revenue and get delighted clientele. AuditCall is a product known for its innovative cloud unified communications and collaboration solutions. Headquartered in the United States, AuditCall provides businesses and industries with more advanced and secure ways to connect to their clients, to their employees, boost workforce productivity, and strengthen customer relationships with its intuitive software - AuditCall. It assists corporates in making more informed decisions on how to allocate the marketing spend by optimizing ROI for ads and keywords that turn in the most calls. It is equipped with intriguing features that enable data-driven marketers to optimize the performance of their advertising campaigns, increase sales effectiveness, and improve customer retention. AuditCall not only gives you visibility into the campaigns that are driving your calls but provides a full picture of the outcome of every call. The result? You can make smarter campaign optimization decisions to drive more revenue-generating calls and more efficient campaigns.

Revenue.io

revenue.io

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation. Founded in 2013, Revenue.io is headquartered in Los Angeles and backed by venture funding from Goldman Sachs, Bryant Stibel, and Palisades Capital.

Capturi

capturi.ai

Capturi is Scandinavia’s leading conversational AI software, designed to automatically analyze your company's interactions with prospects, customers and citizens. This advanced AI solution gives you unique insights that can be quickly translated into measurable value. Capturi offers three key solutions that transform customer experience into a valuable asset: Insights delivers actionable data-driven insights to help your team reach its full potential, improve customer satisfaction, boost retention, and work more efficiently. These insights also lay the groundwork for automating workflows. Assistant acts as a co-pilot for your agents, ensuring they have the right information to deliver quick and accurate responses. The Assistant understands the customer's issue and suggests the required solution so agents are well-prepared when they answer the call. AI Agent handles routine inquiries, allowing your team to focus on more complex tasks. AI Agent's responses are based on proven best practices from your past conversations. If you would like to start a conversation with our team and see the platform for a first-hand look, the door is always open, so feel free to drop by for a coffee at Ankersgade 12e, 1.tv in Aarhus C, Denmark.

Abstrakt

abstrakt.ai

Abstrakt is a call center platform that guides agents in real-time, eliminates subjectivity, and automates QA on every call to directly improve your business outcomes. Remove uncertainty on calls and give your agents the power of real-time.

Futr

futr.ai

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required

ContactWise

contactwise.io

CRM - contact, constituent, or customer relationship management, is a application that stretches across industries and verticals ranging from state and local government to sales organizations to higher education institutions. ContactWise is an innovative cloud-based contact center platform with advanced data driven routing engine to help companies to improve their sales, customer satisfaction and retention.

HelpJuice

helpjuice.com

Helpjuice helps companies save millions in customer support with their powerful knowledge base tool. Companies like Indeed.com and Coastal.com are able to deliver instant support to their customers with Helpjuice's knowledge base. Thanks to Helpjuice's knowledge base, customers are able to get an instant answer to their question without having to call or email support.

Certainly

certainly.io

Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across the platforms you run your business on, and we have customers and partners in over 20 countries worldwide. With its no-code Chatbot Builder, the Certainly Conversational AI Platform offers a fun and easy building experience. The product offers high-quality user experiences across channels, seamless integrations with dozens of business systems, and a powerful, proprietary AI that detects any language and offers ready-to-use content in 14+ languages. Certainly is trusted by brands such as Carlsberg, Tiger of Sweden, Booking.com, Rockwool, Trustpilot, Siksilk, Deloitte, Zendesk, and AKQA.

EverHelp

ever-help.com

Customer service outsourcing team with a data-driven approach. EverHelp is an industry-leading provider of customer service solutions. Its dedicated team members are committed to empowering businesses to provide remarkable customer service. EverHelp's mission is to transform outsourced customer service and debunk the myth that outsourcing means inferior service. EverHelp serves as our customers' most reliable business partner, enabling them to forge enduring bonds with their clients. EverHelp's vision is to create meaningful connections between companies and their customers. EverHelp's customer outsourcing team is here to support your clients 24/7, allowing you to focus on scaling up your business. EverHelp’s journey began in 2019, and along the way, we've successfully launched over 100+ projects. EverHelp's coworkers have expertise in various industries, from startups to SaaS companies. EverHelp's services include: * Customer Support Operations * Back Office Support * Mobile App Support * Technical Support * Sales Support EverHelp provides your with comprehensive support solutions that address their needs and go above and beyond your expectations.

ClearTalk

cleartalk.ai

ClearTalk is a no code conversational voice AI platform that allows users and agencies to dial thousands of contacts at the click of a button. Whether you need appointment setting, customer support, interviews, customer touchpoints, or any other phone function you can think of, ClearTalk can automate the process. ClearTalk integrates into thousands of different applications and CRM's for ease of use and convenience.

VOZIQ

voziq.ai

VOZIQ AI offers cloud-based machine learning and big data analytics solutions to quickly uncover breakthrough customer churn intelligence from millions of customer interactions and historical records. VOZIQ AI offers a unique synergy of technology, built-in intelligence operationalization, and on-demand professional support, that guarantees consistent and demonstrable customer retention gains. VOZIQ Leverages the combined power of machine learning, advanced text analytics, and a cloud-based plug’n’play solution, to identify and retain your high-risk and high-value customers. Many reputed companies are working with VOZIQ to achieve specific business objectives like improving customer experience, boost retention rates, reducing the cost to serve, increasing sales & marketing effectiveness, reducing customer churn, and boost revenue.

Uniphore

uniphore.com

Uniphore is a leading B2B AI-native company with decades of proven success. Engineered for scalability and tailored for enterprise needs, we drive AI transformation that delivers real business impact across multiple industries and the largest global deployments. Our multimodal AI and data platform is at the heart of this transformation, enabling businesses to swiftly deploy AI agents. With our AI Engine Room, organizations can harness their data and create scalable, domain-specific AI models to democratize enterprise knowledge—all while ensuring security, sovereignty, and rapid value delivery. Today, Uniphore’s technology empowers over 750,000 end-users across 1,600 enterprises in 20 countries. Discover the unmatched capabilities of Uniphore—because there’s no AI like it™.

SPEEQO

speeqo.com

SPEEQO Voice AI provides unprecedented insights into users and their experiences using speech analysis and emotion recognition technology.

Snowfly

snowfly.com

Snowfly is a leading gamification-based incentive, retention, and analytics company founded in 1999. They specialize in creating a customized approach for each client to ensure you are benefiting from the best employee engagement for your organization using a unique gamification, variable-interval, positive reinforcement, reward and recognition system. Using analytics to provide actionable steps towards individual and organizational improvement through focused recognition and incentives, Snowfly delivers custom, unique, and measurable results to their clients. For their Contact Center clients, they are also able to provide comprehensive cutting-edge Speech Analytics services as well including scorecard capabilities and an entire content library of topics and easily deployed preset business goals.

Ressolve

ressolve.com

Ressolve is a conversational analytics platform based on artificial intelligence (AI), focused on gathering, analyzing, and extracting valuable information from spoken or written interactions between a brand and its audience. The main goal is to enhance the touchpoints or service of companies to make decisions in order to improve the customer experience (CX). Rescuing the true voice of the customer.

ReflexAI

reflexai.com

ReflexAI equips human support and contact centers with scalable AI tools that deliver advanced roleplay simulations and intelligent quality assurance, driving better outcomes for every human interaction. ReflexAI brings the best in machine learning and natural language processing to mission-driven, people-centric organizations via innovative tools that transform how they train, develop, and empower their frontline teams.

Recordia

recordia.net

Power your business with automated knowledge extracted from what your customers are saying while dealing seamlessly with international regulation. Recordia® is a 100% cloud-based artificial intelligence platform, capable of obtaining a deep understanding of conversations with the highest security and protection, certified with the highest quality and security standards. Discover the features of Recordia®: - Call Recording: comply with international regulations, store and easily access your recordings, call logs and consents in a secure and scalable environment. - Transcription: convert 100% of your voice conversations into text, distinguishing interruptions and overlapping voices for further analysis. - Speech and Sentiment Analysis: extract business intelligence and identify customer sentiment from conversations to improve customer experience, increase operational efficiency, and reduce costs or compliance risks. - Voice Biometric Authentication: accurately identify customers in seconds by recognizing their voiceprint.

Qtee.ai

qtee.ai

Qtee.ai is designed to analyze call recordings by transcribing the audio and then performing analysis based on defined parameters applied to those transcriptions. This comprehensive analysis aids users in gaining valuable insights from their call data efficiently, enhancing operational effectiveness and decision-making processes.

Pobuca Experience Cloud

pobuca.com

Pobuca Experience Cloud can help you measure Customer Experience, design the right strategy based on KPIs, & then improve loyalty, customer service, & customer engagement through personalization. Pobuca Experience Cloud leverages AI to analyze what customers say in every touchpoint (calls, emails, chats, social, etc) & produces Customer Experience metrics & Voice of Customer insights. It automatically measures your CX & Loyalty by analyzing dark data that you already have untapped.

Yactraq

yactraq.com

Yactraq offers both out-of-the-box and custom features very cost effectively and is the global value leader in speech analytics. Our patents in conversational computing give Yactraq an edge in developing next generation virtual customer agents and other types of talking computers. A Gartner Cool Vendor (Smart Machines), Yactraq has also been mentioned in various Gartner reports for Contact Center Infrastructure, CRM, Data Science, Machine Learning and AI Core Technology. Gartner's CRM Reports for Customer Interaction Analytics, Speech Analytics & Voice-of-the-Customer (VoC). VoC is a key application area with Yactraq providing predictive lead qualification metrics to accelerate revenues and understand consumer needs. Our product pays for itself within days. Customers have seen high productivity gains for their call center team managers and quality analysts who can now hyper-target which calls to listen to, instead of using a random approach. Recorded phone calls contain valuable information related to Voice-of-the-customer & Call Agent Evaluation.

Mediahawk

mediahawk.co.uk

Which marketing campaigns and sources generate phone calls and sales? Mediahawk is the market leader in call tracking and marketing analytics solutions to the business community. With over 20 years’ experience supplying many of the world’s largest blue-chip companies with call tracking software. They are also the experts in their field with a wealth of knowledge to help your company analyse and track your inbound calls and conversions. Mediahawk call tracking provides the clarity and insight necessary to attribute your sales accurately to marketing spend, ensuring you advertise in the right places, and increase your ROI as a direct result. Their technology supports multi-channel marketing activity, enabling you to pinpoint your highest performing advertising campaigns.

Echovane

echovane.com

Echovane is the best solution for product managers, researchers, social media managers, community managers, and business leaders to do market research or collect in-depth product feedback and user feedback effortlessly.

Callbi

callbi.io

Callbi is a secure cloud based recorder agnostic software as a service speech analytics solution for contact centres. Callbi makes use of proprietary speech to text technology developed over a period of more than 15 years, and accurately transcribes and analyses South African English, Afrikaans, Sesotho and isiZulu, with other vernaculars under development. Callbi enables your organization to monitor and analyze a 100% of your customer calls, to ensure compliance, sales or collection effectiveness, operational efficiencies, and optimize customer experience. Callbi also enables your organization to maximize revenue, reduce costs and mitigate risks.

AI Rudder

airudder.com

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Rezo.ai

rezo.ai

Rezo.ai is an autonomous platform that revolutionizes contact center operations with AI-powered solutions and real-time support. With their suite of products, including Engage AI, Analyze AI, and Agent Assist, they empower organizations to streamline customer interactions, enhance agent performance, and optimize business functions for greater efficiency and success. Their products enable multi-lingual customer conversations, automated tagging, accurate speech-to-text conversion, SOP-driven audits, and more, all powered by their deep integration with LLMs and data analytics. With Rezo.ai, enterprises can achieve higher productivity, increased revenue generation, overhead reduction, and uncover valuable insights into customer interactions. Rezo.AI is a Data first Contact Center powered by Autonomous agents that aim to transform customer experience by automating and analyzing customer-agent interactions across multiple voice as well as non-voice channels in 20+ languages. There are two major pillars on which the product is built: - Engage AI: It helps automate customer-agent conversations and acts as a self-serve platform to understand and resolve customer queries. - Analyse AI: It helps analyze customer-agent interactions and provides valuable insights in order to enable businesses to make proactive decisions.

Shopl

shoplworks.com

Shopl is an All-in-one solution for time & attendance, task management. 01. Attendance and schedule management For all employees both working at one and multiple locations, we enable convenient scheduling for visiting workplaces and keeping records of the working hours. * Scheduling * Attendance (clock in/out) * Journey Plan 02. Communications Receive on-site reporting easily and communicate with frontline employees in real time. * Notice & Survey * Posting Board * Chat 03. Task Management Employees can easily check today's tasks and get them done. Leaders can monitor the results of assigned tasks. * To-Do (Checklists) * Report * Today’s Task 04. Target Management & Expense Assign targets to each workplace and manage performance. It is also possible to manage expenses(receipts). * Target & Achievement * Expense Management 05. Data Extraction and Analysis Shopl dashboard(PC ver.) provides important indicators, insights, and reports for decision-making and strategizing. Access the dashboard and try more features that will support managing frontline work.