Live chat software enables companies to communicate with website visitors in real time through chat windows. Customer service representatives can use this software to assist users with questions about products or site navigation. Support agents can initiate interactions with pop-up chat boxes or wait for visitors to reach out with their queries. Key features include reporting and analytics, interactive chat notifications, and conversation archiving. This tool helps customer service teams respond quickly to inquiries, allows business development employees to engage leads who are hard to reach by phone or email, and enables administrative staff in the education sector to connect with prospective students. Additionally, live chat functionality can be integrated into other software types, such as e-commerce platforms and help desk solutions.
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Emplifi
emplifi.io
Emplifi is a unified customer experience platform that integrates marketing, care, and commerce for effective customer engagement across multiple channels.
typedesk
typedesk.com
Typedesk is a text expander app that allows users to create and reuse text templates quickly across various platforms, enhancing communication efficiency.
Sprinklr
sprinklr.com
Sprinklr is a cloud-based platform that manages customer service across 30+ channels, enhancing interactions and providing AI-driven insights for businesses.
SmatBot
smatbot.com
SmatBot is an AI-powered chatbot platform that provides multilingual support across various channels for lead generation and customer service.
Helpmonks
helpmonks.com
Helpmonks is a collaborative email platform that centralizes team communication, manages shared inboxes, and streamlines email workflows.
Landbot
landbot.io
Landbot is a no-code platform for creating chatbots that engage customers across channels like websites and messaging apps, streamlining interactions and support.
SleekFlow
sleekflow.io
SleekFlow is an omnichannel conversation platform that enhances customer engagement through AI, automating interactions across messaging channels like WhatsApp and Instagram.
Signals
getsignals.ai
Signals is a lead generation platform that identifies website visitors and their behaviors to help engage potential buyers without form submissions.
Atlas
atlas.so
Atlas is a customer support tool that consolidates customer data and interactions, enabling teams to provide quicker responses and analyze customer needs effectively.
11Sight
11sight.com
11Sight is a customer engagement platform for inbound video calls, allowing businesses to connect with customers instantly and manage leads effectively.
Agile CRM
agilecrm.com
Agile CRM is a customer relationship management app that integrates sales tracking, marketing automation, and customer service features for small to midsize businesses.
Haptik
haptik.ai
Haptik is a conversational AI platform that enhances customer interactions through personalized chat experiences across various channels.
onWebChat
onwebchat.com
onWebChat provides live chat support combined with AI chatbots for real-time communication, enhancing customer service and engagement for businesses.
Qualified
qualified.com
Qualified is a Salesforce-based platform that helps revenue teams engage website visitors and convert them into sales leads through real-time conversations.
MyAlice
myalice.ai
MyAlice is a customer communication tool for Shopify and WooCommerce brands, integrating multiple channels and features for order management and support.
Chaport
chaport.com
Chaport is a messaging platform that offers live chat, chatbots, and knowledge base features for businesses to engage with website visitors and improve customer service.
Gist
getgist.com
Gist is a customer engagement platform that combines tools for live chat, email marketing, and support to enhance communication and sales for businesses.
Kustomer
kustomer.com
Kustomer is a customer service CRM that automates interactions across channels, streamlining support and enhancing customer experiences.
Re:amaze
reamaze.com
Re:amaze is a customer messaging platform that facilitates support via live chat, email, and social media, while offering automation tools for sales and marketing.
eDesk
edesk.com
eDesk is a customer support platform for eCommerce, centralizing interactions across multiple channels and providing automation and analytics tools to improve response efficiency.
Rasayel
rasayel.io
Rasayel is a B2B sales platform for WhatsApp, offering team inboxes, chatbots, broadcast messaging, and CRM integrations for efficient customer communication.
Askly
askly.me
Askly is a customer support platform that offers real-time translation to enhance communication, improve customer retention, and support SEO efforts.
Trengo
trengo.com
Trengo is a customer engagement platform that centralizes communications from multiple channels, automates responses, and enhances team collaboration.
Serviceform
serviceform.com
Serviceform is a SaaS tool that enhances website conversion, customer support, and marketing with lead generation tools, chatbots, and analytics.
Provide Support
providesupport.com
Provide Support is a live chat app that enables real-time customer support through chat, navigation tracking, and communication channel integration.
Sendbird
sendbird.com
Sendbird is a communication platform that enables real-time chat, voice, and video integration for mobile apps across various industries.
Kindly
kindly.ai
Kindly is an AI-powered chatbot platform that automates customer support and sales, offering multilingual support and easy customization without coding.
Dixa
dixa.com
Dixa is a customer service platform that centralizes communication across channels, enabling personalized support and efficient team collaboration for improved customer experiences.
Enablex.ai
enablex.io
Enablex.ai is a communication platform offering APIs and SDKs for integrating voice, video, and messaging features into applications for enhanced real-time communication.
Continually
continual.ly
Continually offers free chatbots and live chat for websites, allowing instant responses to visitors and lead generation without coding skills required.
Gladly
gladly.com
Gladly is a customer service platform that centralizes interactions across channels, enabling personalized support and improving customer satisfaction.
LiveAgent
liveagent.com
LiveAgent is a help desk and live chat software that streamlines customer support through various channels with features like ticketing, real-time chat, and analytics.
DevRev
devrev.ai
DevRev is a platform for SaaS companies that integrates customer support, product development, and sales, enhancing collaboration and automating processes.
Huggy
huggy.io
Huggy is an app that automates services, centralizes user interactions, and enables chatbot creation for efficient task management and communication.
OneDesk
onedesk.com
OneDesk combines help desk and project management tools, allowing users to manage customer support, projects, and team collaboration in one platform.
Chatify
chatify.com
Chatify is a live chat app that allows businesses to communicate with customers via chat instead of phone calls, enhancing customer support interactions.
Omnichat
omnichat.ai
Omnichat provides chat commerce solutions for retailers, integrating messaging channels and AI tools to enhance customer interactions and streamline sales processes.
OnceHub
oncehub.com
OnceHub is a scheduling platform that simplifies appointment management and integrates with calendars and CRM systems for better team collaboration.
LivePerson
liveperson.com
LivePerson is a conversational AI platform that enables businesses to engage with customers across various channels, enhancing support and interaction efficiency.
Drift
drift.com
Drift is a customer communication platform offering live chat and chatbots to improve engagement and support for businesses, enhancing sales and marketing efforts.
Reply.io
reply.io
Reply.io is a sales engagement platform that automates multichannel outreach, helping users generate leads and enhance communication through various channels.
Messagely
messagely.com
Messagely is a customer support and messaging platform that enables private and group conversations, file sharing, and integrates into existing workflows.
Chatra
chatra.io
Chatra is a live chat platform for businesses that facilitates customer support through real-time chat, offline messaging, and multi-channel management.
Arena
arena.im
Arena provides live engagement tools for creating and managing audiences through live chat, blogs, and personas across various platforms.
Reve Chat
revechat.com
REVE Chat is an AI-driven platform for customer engagement, offering live chat, chatbots, co-browsing, and video chat for support across multiple channels.
Capacity
capacity.com
Capacity is a support automation platform that uses AI to manage customer requests across various channels, helping teams streamline their support processes.
ControlHippo
controlhippo.com
ControlHippo is a shared inbox app for WhatsApp, designed for sales and support teams to manage customer communications efficiently across multiple devices.
Chatgen.ai
chatgen.ai
Chatgen.ai is a hybrid chatbot platform that automates lead capture, customer support, and product discovery for businesses through customizable AI chatbots.
Glassix
glassix.com
Glassix is an AI-powered messaging platform that streamlines customer communication across various digital channels and automates responses to enhance support efficiency.
Hyversa
hyversa.com
GooChat is a customer support software offering live chat, FAQs, chatbots, and video tutorials to enhance customer assistance for businesses.
Chatlio
chatlio.com
Chatlio integrates live chat with Slack, allowing website visitors to communicate directly with support agents without needing additional tools.
Table Duck
tableduck.com
Table Duck is a cloud platform that centralizes customer communication through live chat, email, and social media, featuring an AI chatbot for 24/7 support.
NovoChat
novochat.co
NovoChat is an omni-channel chat platform that enables businesses to communicate with customers through WhatsApp, Telegram, Messenger, and LINE.
Genesys Cloud
genesys.com
Genesys Cloud CX is a cloud-based contact center platform for managing customer interactions across various channels, enhancing service efficiency and engagement.
Customerly
customerly.io
Customerly is a customer service and marketing automation platform that integrates live chat, helpdesk, and CRM to streamline communication and enhance customer relationships.
Channel.io
channel.io
Channel.io is an all-in-one CRM app that offers live chat, team chat, marketing tools, and customer insights to improve customer engagement and service.
HappyFox
happyfox.com
HappyFox is a help desk software that manages customer support requests across multiple channels, offering tools for ticketing, automation, and self-service.
Clickatell
clickatell.com
Clickatell is a mobile messaging platform that enables businesses to communicate with customers via SMS and other channels, facilitating transactions and interactions.
Comm10
comm100.com
Comm10 is a communication platform that helps businesses manage customer interactions through live chat, messaging, and ticketing across multiple channels.
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