Swell

Swell helps healthcare practices and multi-location groups understand patient and employee feedback and manage their online reputation. It can send patient surveys by text or email after appointments, collect ratings and comments, and track measures such as NPS and patient satisfaction by location and provider. Responses can be grouped by theme so teams can spot recurring concerns and see where follow-up may be needed. The platform also supports public review invitations and monitoring, with tools to manage review responses. For employee feedback, Swell offers anonymous pulse surveys and engagement tracking. It is designed for healthcare organizations that want to bring patient experience, employee feedback, and reputation management together across their locations.

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