RateMyService

RateMyService is for service businesses whose staff communicate with customers by email and want to collect feedback, improve customer service, and build their online reputation. It adds a customizable customer satisfaction survey to staff email signatures, so customers can share feedback after an interaction. Businesses can set up the survey, add team members, and paste it into email clients such as Gmail or Outlook. Positive responses can direct customers to review pages on services such as Google, Facebook, Yelp, Trustpilot, or TripAdvisor. Negative feedback stays internal and can connect customers with a manager to follow up. Reports and dashboards help teams review feedback by staff member, recognize strong performance, and identify service issues or training needs.

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