Page 4 - Top Turf Alternatives

Enchant

enchant.com

Better conversations with your customers. Our customer-centric products help you provide AI‑powered support with a personal touch. Omnichannel shared inboxes, knowledge bases & live chat. All in one intuitive platform. For teams of all sizes.

Huggy

huggy.io

Automate your services and centralize them on a single platform. Create chatbots to respond at any time, avoid accumulating tickets, organize your contacts, and track the results.

Alphachat

alphachat.ai

AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour. The value the product provides: Increase your customer support efficiency in messaging channels. * Measure and increase resolution rate. * Reduce agent workload and leave FAQ answering to the AI. * Increase deflection rate in chat. * Put repetitive tasks on autopilot. * Cross reference chat resolution data to your call center data. Make customers happy * Immediate answers to questions 24/7 * Intent detection and Natural Language Understanding. * Measure AI answer quality. * Answers in every language. * Bot-to-human handover with built-in live chat. Set it up in less than an hour. * Templates for different industries (SaaS, eCommerce, finance, telecoms). * AI suggests improvements into your training data. Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice).

Kore.AI

kore.ai

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human assisted and to build generative AI enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe.

NbliK

nblik.com

NbliK is an All-in-One community platform for Creators, Organisations & Brands. It's a platform where brands can integrate the white-labeled community into their website/App in order to fast-track community building and, in turn, achieve higher LTV.

Leadoo

leadoo.com

Leadoo is a conversion platform that turns passive website traffic into active leads and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website conversions have never been higher. But most site visitors are passive and not ready to buy. On average, 98% of site visitors leave without converting. These low conversion rates can plague performance. So they’re on a mission to align and empower marketing and sales teams to convert better and create new commercial efficiencies together. They do this through: * Engaging onsite bots to drive conversion journeys * Powerful personalization to improve user experience * Company identification to identify prospects * User journey mapping to map sales cycles * Analytics to understand users * AI to answer user questions automatically based on site content * Sales alerts to support commercial teams * CRM integration to bring it all together * Leadoo also comes with a dedicated team of conversion experts who set up and constantly optimize conversion journeys through the site. For 800 Leadoo clients over their first 12 months with them, they found the average increase in base conversion rates was 74%. In simple terms, Leadoo provides all the tools and insights needed to: * Identify website visitors * Activate them onsite * Nurture them during their buying journeys * Ultimately convert more of them into customers

Deskpro

deskpro.com

Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience. Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside a self-service knowledge base. You can also use analytics and reporting tools that allow businesses to monitor performance and make data-driven decisions. Deskpro is designed to improve communication between businesses and end-users to deliver a superior customer service experience. Join thousands of companies who choose to transform their support, including Sony, Apple, Microsoft, Vodafone, Aon, Intel, P&G, Airbus, and more.

Stonly

stonly.com

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.

DialShree

webrtc.elisiontec.com

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. DialShree's VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government

SuperDesk

superdesk.ai

SuperDesk – a generative AI powered IT and customer service desk experience built on top of your native cloud platforms with components like AWS Bedrock and Databricks DBRX and with connections to your platforms for IT and customer service management like ServiceNow, Freshdesk, Zendesk, Salesforce, Hubspot and more. SuperDesk is meticulously designed to cater to the dynamic needs of businesses across the spectrum, from burgeoning startups to established global enterprises. SuperDesk platform’s scalability is central to its architecture, enabling personalized automation solutions that evolve with your business. Discover how SuperDesk can elevate your operational efficiency by exploring its tailored solutions across various industries and organizational sizes.

Mojo Helpdesk

mojohelpdesk.com

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. Key Features: * Tickets: Instantly search and review tickets, post a comment or a staff note, prioritize, tag, and resolve. * Management: Manage contacts, agents, groups, teams, ticket queues, and more aspects of your helpdesk account. * Administration: Billing, security, add-ons, and more account settings available for admins. * Reports: View and manage different reports (dashboard, tickets count, aging summary, etc). * Multiple helpdesk accounts: Supports multiple helpdesk accounts, on which you have at least an agent role. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.

Docsie

docsie.io

Docsie is a web-based documentation platform that enables businesses to build, maintain and publish excellent product documentation in multiple languages. This platform helps you analyze how your customers interact with your documentation and provide you with insights on how to improve your docs. If you can only imagine as your product grows, so do your product docs. Using documentation made in Docsie will make it easier for your customers to find relevant knowledge about your product in your documentation and make them happier in the long run and help you successfully retain them. Docsie also connects you to a state of art translation marketplace that also helps you translate your product docs with the help of certified translators, machine learning and advanced translation speed and accuracy improvement algorithms. Docsie is an all-in-one web-based documentation platform that enables companies to build, maintain, and publish excellent product documentation in multiple languages. Our platform also helps analyze how their customers interact with their documentation and provides them with insights on how to improve their docs.

VOCALLS

vocalls.ai

Automate any customer interaction. VOCALLS is an enterprise conversational AI platform that automates both online and offline customer interactions for elevated CX that saves money and increases revenue. Our AI solutions are designed to efficiently manage both inbound and outbound repetitive customer interactions so agents can focus on more complex tasks. AI can work around the clock to quickly process customer queries through voice, chat, and email. * Voicebot: Increase outbound and inbound calling. * Chatbot: Engage more customers. * Emailbot: Reallocate time spent reading and assigning emails. * LiveTranslate: Translate live so agents can help every customer. Our experts work closely with clients to design a solution that fits their needs and current tech stack, including IVR, CRMs, telephony, and CCaaS. We offer continuous support to ensure optimal performance.

Teneo Developers

developers.teneo.ai

Teneo, the SaaS Platform for Conversational AI, is a Development and Runtime Environment for productive teams. Find some shortcuts below: * Voice Bot & Contact center * Multi-Language Bot * Instant Messenger Bot * Bot Performance & Improvements * Collaboration & Prototyping * IT/HR & Shared Service Bot

Locobuzz

locobuzz.com

Locobuzz is an award winning social media analytics and engagement platform, which can be effectively deployed to listen and respond to online buzz created by the brand and assess effectiveness of a given marketing campaign. Locobuzz not only helps in 'Listening' to social media but also 'Engaging' with users on personalised basis using inbuilt CRM features. Powerful bucketing of data generates insights and provides actionable data. We contrive a one stop digital intelligence hub for your brand. This eases the efforts taken to drive your digital strategy and brand identity with structured and powerful analytics & visualizations, free from the excess of complex social data. We help you with Real Time Experience, Thought Leadership & Crisis Management. Locobuzz also, enables businesses to leverage from the power of machine learning and NLP for creating an interactive experience using multilingual chatbots. We believe that the potential of conversational commerce can refine productivity by incorporating human intelligence into machine by means of AI.

Dashworks

dashworks.ai

Dashworks is an AI productivity platform that helps companies make their information accessible and actionable for every employee. Its Dash AI knowledge assistant instantly answers work-related questions, generates relevant content, finds documents, messages, tasks, and more. In addition to its web interface, Dash AI also has a robust Slack integration. It can be added to company Slack channels where it can auto-respond to frequently asked questions. Dashworks currently integrates with 20+ applications across a company's tech stack.

Desku

desku.io

Desku is at the forefront of AI-driven customer support, specializing in solutions designed for E-commerce and SaaS industries. The company aims to transform the customer service sector by focusing on increased efficiency, enhanced user experiences, and enterprise-grade reliability. Offerings by Desku * AI-Powered Automation: Desku's AI-driven chatbots and automation utilities significantly reduce support workload. * Shared Inbox: Desku offers a lightning-fast, user-friendly, AI-enhanced inbox that is optimized for modern support teams. * Knowledge Base: Desku provides an easy-to-create knowledge base to empower customers with self-service options. * Live Chat: Desku's Live Chat feature allows for real-time, seamless communication with customers. Why Businesses Trust Desku * The platform is trusted by over 1000 support agents and 350 businesses. * Desku helps reduce support queries by up to 50%. * The company contributes to lowering support costs by 40%. Integration Capabilities - Desku allows for seamless integration of existing tools to enhance team productivity. The platform supports over 30+ integrated apps and offers custom actions fueled by real-time customer data.

Pypestream

pypestream.com

Pypestream is a self-service automation platform that transforms how businesses engage and empower their customers. Founded in 2015 with the belief that customers deserve better, our digital platform provides exceptional customer service on any channel, anytime. We cater to clients across multiple industries, primarily enterprises in the Fortune 500, who are dedicated to delivering positive customer experiences. Pypestream serves midsize to large companies in a variety of industries, such as insurance, healthcare, travel, telecommunications, streaming, financial services, and eCommerce, who are committed to delivering exceptional customer experiences.

HelpDocs

helpdocs.io

HelpDocs makes beautiful, easy to use support pages for product-focused teams. Knowledge bases that're easy to maintain, always relevant, and look great. It is solving customer support at scale with self-serve options that customers actually want to use. Better for your customers, and with a reduction in support volume, better for your bank balance too.

Hachly AI

hachlyai.com

Hachly AI is an AI-powered conversational engagement platform that helps businesses increase conversions. A fully functional AI-powered Engagement & Conversation system and an AI SDR for your website to handle visitor conversations and convert them to customers. You will have access to a platform where you can create and set up chatbots for your business. We will help you with integration and tailoring the chatbot to your business needs.

PolyAI

poly.ai

PolyAI builds customer-led conversational assistants that conduct natural conversations with customers to solve their problems. Their conversational assistants understand customers, regardless of what they say or how they say it. They serve enterprises where customer conversation is an important part of doing business. Their customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications. Their enterprise clients deploy PolyAI conversational assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, their enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI was born in the same University of Cambridge lab that pioneered speech recognition. Together, they have published over 200 papers which have been cited over 14,000 times, and registered 7 patents with 4 more pending. PolyAI has offices in London and New York.

Albus

usealbus.com

Albus is an AI-powered Slack search and web assistant designed to enhance productivity and streamline information retrieval for teams. It enables support agents to resolve complex customer queries quickly by searching through a company’s internal knowledge bases, including platforms like Intercom, Confluence, and HubSpot. Key Features: * AI Co-Pilot: Albus acts as a virtual assistant, helping agents find the information they need instantly, which improves first-call resolution rates and reduces the time spent searching for answers. * Unified Search Experience: It connects with over 50 work applications and documents, providing a comprehensive search across all relevant sources to deliver accurate responses. * Quick Setup: Albus can be integrated into existing workflows in under five minutes, requiring no complex configurations or data centralization. * Contextual Understanding: The AI goes beyond simple keyword matching, understanding the context of queries to provide precise answers with direct links to source materials. * Customizable Access: Organizations can tailor data access and permissions, ensuring that team members only see the information relevant to their roles. * Security and Compliance: Albus is SOC-2 Type II certified and adheres to ISO 27001 and 27701 standards, ensuring data protection and privacy. With over 400 organizations using Albus, it significantly reduces onboarding time for new agents and enables teams to provide exceptional customer support.

Arphie

arphie.ai

Arphie uses artificial intelligence with human intelligence to accelerate and improve the process of completing RFPs, RFIs, Security Questionnaires, and more. Instead of spending countless hours writing first drafts to responses, organizing and updating the knowledge base, or other tedious tasks, Arphie frees up your team's time to drive revenue and sales in other ways. Using the latest cutting-edge, patent-pending AI techniques, Arphie can: * Connect to your business information where it resides, without having to deal with pulling it into your knowledge base in a Q&A form, or having to manually update data. For example, when your marketing team updates the pitch presentation document, Arphie will automatically recognize those changes and make it available for use. Arphie can also migrate information from legacy RFP software in just a few clicks, so you won't lose anything from your prior content library. * Save time using AI-written, first-draft responses with transparent information. No more guessing where AI tools are getting their information from — see the sources of information and confidence level of the AI side-by-side with the generated answer. * Make updating your knowledge base proactive instead of reactive — no more frustrating nights and weekends updating your content library every few months. Arphie can intelligently remind you to update certain answers in your knowledge base when underlying documents have been updated, or suggest better, improved responses.

KnowledgeOwl

knowledgeowl.com

Clean, simple and intuitive, KnowledgeOwl makes it easy to build and maintain a knowledge base for your customers and employees. A no-nonsense knowledge base software, ready to improve employee knowledge and customer satisfaction. Ít customers' favorite features include: * Intuitive and easy to use editor: create and edit articles in our WYSWIG (what you see is what you get) editor. * A Search that works: be confident your readers can find the information they need quickly. * A Glossary that helps: auto-highlight terms within an article, and scroll over to get the definition. * Straightforward pricing structure: all features available on all plan levels, no sneaky snakes here. * Unlimited readers: even if they need to login to access the knowledge base. * Full branding and Theming Control, plus private domain at all subscription tiers * Ability to split out content to different reader groups, choose who can access what information on your knowledge base. * Embeddable contextual help widget to surface your knowledge base content in your site or app * Flexible Table of Contents organization and navigation: go as many levels deep as you want! * All themes are mobile responsive out of the box * Support a small company with a big heart: we're a B Corp and we're a part of 1% for the Planet & People

Ingeniux

ingeniux.com

Powerful .NET content management software for digital marketing, modern websites, and customer portals. Ingeniux is the leading provider of intelligent content management and digital experience software. Ingeniux technology empowers organizations to manage world-class websites and vibrant online communities across web, mobile, and tablet platforms. Ingeniux software is available as a hosted service (SaaS) or an on-premise application. Ingeniux delivers unparalleled service and support to customers worldwide.

Zupport AI

zupport.ai

Live Chat Support for SaaS Companies. Our mission is your customer's satisfaction. Zupport AI will automatically answer common questions, report bugs, identify similar issues, and escalate to a human agent when needed.

CommBox

commbox.io

CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, digital engagement, business automation, conversational AI, and generative AI chatbots. CommBox helps organizations automate their repetitive work, optimize customer journeys, boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape. CommBox empowers support and sales teams to better engage with customers on their preferred messaging communication channels, such as SMS, Messenger, WhatsApp, Google Business Messages, and more, with the only autonomous communications platform. CommBox's 350+ enterprise customers benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. Discover the CommBox experience: visit www.commbox.io

Richpanel

richpanel.com

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. * Self-service portal to automate repetitive questions. * Multi-channel help desk & live chat. * Reply faster with context. * Get sales through live chat. * Comprehensive customer service reports.

Troopr

troopr.ai

Troopr is your AI copilot for project management. Offload the manual and tedious parts of project management to Troopr. Troopr creates and tracks tasks, automates team meetings and delivers periodic project insights - all in one easy conversational interface.

Heyday AI

app.heyday.ai

Heyday is a next-generation live chat solution that combines the power of artificial and human intelligence to deliver the ultimate customer experience by enabling highly personalized customer conversations. Our Conversational AI acts both as a first-line, self-serve customer concierge that helps customers help themselves, and as a nifty virtual assistant that helps boost customer service agents’ efficiency. Heyday’s intuitive agent hub is available on any device, so you can delight customers whether you’re at your desk or on the go. With Heyday you can: * Automate answers to first-line customer service queries, qualify customers and automatically triage more complex questions to escalate them to the right agent * Collaborate with a unified team inbox to deliver a superior customer experience * Create shopping carts on the fly directly inside the chat, thanks to powerful e-commerce integrations * Gather valuable customer insights to enrich your CRM * Create templates or leverage AI-recommended quick replies to boost your efficiency and save time * Retarget customers on a highly personalized level with order tracking notifications, product upsells, customer satisfaction surveys, etc. * Customize your agent notifications so you never miss a beat * And more! Heyday is ushering in a new era of live chat. Download today to give your customer service team AI superpowers.