Social customer service software enables companies to engage with customers through social media channels. These solutions gather and organize mentions from platforms like Twitter and Facebook, creating support tickets for agents to effectively respond and deliver quality service. In addition to customer service teams, marketing teams utilize these tools to enhance brand awareness and transform customer feedback into positive advertising for a wider audience on social media. Typically, social customer service features are included in help desk software, which manages customer inquiries from emails and dedicated user portals. Businesses often integrate social customer service tools with other applications, such as social media management, monitoring, and analytics software. To be classified as Social Customer Service Software, a product must: * Collect customer inquiries from various social networks. * Provide a platform for support agents to respond directly to social media mentions. * Generate tickets for customer support agents as inquiries are received.
Hantar Aplikasi Baharu
Salesforce
salesforce.com
Intercom
intercom.com
Zoho Desk
zoho.com
Zendesk
zendesk.com
Freshdesk
freshdesk.com
Gorgias
gorgias.com
RingCentral
ringcentral.com
ServiceNow
servicenow.com
Superchat
superchat.de
Chatwoot
chatwoot.com
Qualtrics
qualtrics.com
WATI
wati.io
Sprout Social
sproutsocial.com
Helpwise
helpwise.io
Tidio
tidio.com
Interakt
interakt.shop
Crisp
crisp.chat
Missive
missiveapp.com
Freshchat
freshchat.com
SaleSmartly
salesmartly.com
Front
front.com
Userlike
userlike.com
Awario
awario.com
Vtiger
vtiger.com
Zoko
zoko.io
Gallabox
gallabox.com
Bling
bling.cloud
TeamSupport
teamsupport.com
Sprinklr
sprinklr.com
SmatBot
smatbot.com
Re:amaze
reamaze.com
mssg.me
mssg.me
SleekFlow
sleekflow.io
replient.ai
replient.ai
Blip
blip.ai
Verint
verint.com
MyAlice
myalice.ai
Trengo
trengo.com
Kustomer
kustomer.com
Gladly
gladly.com
Statusbrew
statusbrew.com
LiveAgent
liveagent.com
Channel.io
channel.io
Connectly.ai
connectly.ai
LivePerson
liveperson.com
Mojo Helpdesk
mojohelpdesk.com
easiware
easiware.com
Bevatel
bevatel.com
NapoleonCat
napoleoncat.com
ChayAll
chayall.com
Spechy
spechy.com
Puzzel
puzzel.com
imBee
imbee.io
Sinch Engage
engage.sinch.com
Genesys Cloud
genesys.com
HappyFox
happyfox.com
Khoros
khoros.com
DialShree
webrtc.elisiontec.com
eGain
egain.com
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