Live chat software enables companies to communicate with website visitors in real time through chat windows. Customer service representatives can use this software to assist users with questions about products or site navigation. Support agents can initiate interactions with pop-up chat boxes or wait for visitors to reach out with their queries. Key features include reporting and analytics, interactive chat notifications, and conversation archiving. This tool helps customer service teams respond quickly to inquiries, allows business development employees to engage leads who are hard to reach by phone or email, and enables administrative staff in the education sector to connect with prospective students. Additionally, live chat functionality can be integrated into other software types, such as e-commerce platforms and help desk solutions.
Helpmonks
Helpmonks is a collaborative email platform that centralizes team communication, manages shared inboxes, and streamlines email workflows.
Chative
Chative.IO is an omni-channel messaging platform that combines live chat and AI-driven chatbots for efficient customer support and direct sales via social channels.
Landbot
Landbot is a no-code platform for creating chatbots that engage customers across channels like websites and messaging apps, streamlining interactions and support.
onWebChat
onWebChat provides live chat support combined with AI chatbots for real-time communication, enhancing customer service and engagement for businesses.
Engati
Engati is a chatbot and live chat platform that enables users to build and deploy intelligent bots across multiple channels without programming.
Consolto
Consolto is a VCRM that provides a simple, contactless video chat solution for SMBs and freelancers, offering features like scheduling and invoicing.
11Sight
11Sight is a customer engagement platform for inbound video calls, allowing businesses to connect with customers instantly and manage leads effectively.
Atlas
Atlas is a customer support tool that consolidates customer data and interactions, enabling teams to provide quicker responses and analyze customer needs effectively.
SleekFlow
SleekFlow is an omnichannel conversation platform that enhances customer engagement through AI, automating interactions across messaging channels like WhatsApp and Instagram.
eDesk
eDesk is a customer support platform for eCommerce, centralizing interactions across multiple channels and providing automation and analytics tools to improve response efficiency.
Trengo
Trengo is a customer engagement platform that centralizes communications from multiple channels, automates responses, and enhances team collaboration.
DevRev
DevRev is a platform for SaaS companies that integrates customer support, product development, and sales, enhancing collaboration and automating processes.
Qualified
Qualified is a Salesforce-based platform that helps revenue teams engage website visitors and convert them into sales leads through real-time conversations.
Re:amaze
Re:amaze is a customer messaging platform that facilitates support via live chat, email, and social media, while offering automation tools for sales and marketing.
Kustomer
Kustomer is a customer service CRM that automates interactions across channels, streamlining support and enhancing customer experiences.
Kindly
Kindly is an AI-powered chatbot platform that automates customer support and sales, offering multilingual support and easy customization without coding.
Genesys Cloud
Genesys Cloud CX is a cloud-based contact center platform for managing customer interactions across various channels, enhancing service efficiency and engagement.
MyAlice
MyAlice is a customer communication tool for Shopify and WooCommerce brands, integrating multiple channels and features for order management and support.
Dixa
Dixa is a customer service platform that centralizes communication across channels, enabling personalized support and efficient team collaboration for improved customer experiences.
Askly
Askly is a customer support platform that offers real-time translation to enhance communication, improve customer retention, and support SEO efforts.
Enablex.ai
Enablex.ai is a communication platform offering APIs and SDKs for integrating voice, video, and messaging features into applications for enhanced real-time communication.
Provide Support
Provide Support is a live chat app that enables real-time customer support through chat, navigation tracking, and communication channel integration.
Signals
Signals is a lead generation platform that identifies website visitors and their behaviors to help engage potential buyers without form submissions.
Sprinklr
Sprinklr is a cloud-based platform that manages customer service across 30+ channels, enhancing interactions and providing AI-driven insights for businesses.
Haptik
Haptik is a conversational AI platform that enhances customer interactions through personalized chat experiences across various channels.
Sendbird
Sendbird is a communication platform that enables real-time chat, voice, and video integration for mobile apps across various industries.
Serviceform
Serviceform is a SaaS tool that enhances website conversion, customer support, and marketing with lead generation tools, chatbots, and analytics.
LivePerson
LivePerson is a conversational AI platform that enables businesses to engage with customers across various channels, enhancing support and interaction efficiency.
AiTrillion
AiTrillion is an all-in-one marketing automation platform for eCommerce, offering tools for loyalty programs, email marketing, product reviews, and customer engagement.
Chaport
Chaport is a messaging platform that offers live chat, chatbots, and knowledge base features for businesses to engage with website visitors and improve customer service.
Agile CRM
Agile CRM is a customer relationship management app that integrates sales tracking, marketing automation, and customer service features for small to midsize businesses.
OneDesk
OneDesk combines help desk and project management tools, allowing users to manage customer support, projects, and team collaboration in one platform.
Omnichat
Omnichat provides chat commerce solutions for retailers, integrating messaging channels and AI tools to enhance customer interactions and streamline sales processes.
Gladly
Gladly is a customer service platform that centralizes interactions across channels, enabling personalized support and improving customer satisfaction.
DialShree
DialShree is a call center solution that integrates multiple communication channels, facilitating efficient customer service management across various industries.
Chatgen.ai
Chatgen.ai is a hybrid chatbot platform that automates lead capture, customer support, and product discovery for businesses through customizable AI chatbots.
Glassix
Glassix is an AI-powered messaging platform that streamlines customer communication across various digital channels and automates responses to enhance support efficiency.
Chatify
Chatify is a live chat app that allows businesses to communicate with customers via chat instead of phone calls, enhancing customer support interactions.
Drift
Drift is a customer communication platform offering live chat and chatbots to improve engagement and support for businesses, enhancing sales and marketing efforts.
Gist
Gist is a customer engagement platform that combines tools for live chat, email marketing, and support to enhance communication and sales for businesses.
Reply.io
Reply.io is a sales engagement platform that automates multichannel outreach, helping users generate leads and enhance communication through various channels.
OnceHub
OnceHub is a scheduling platform that simplifies appointment management and integrates with calendars and CRM systems for better team collaboration.
Arena
Arena provides live engagement tools for creating and managing audiences through live chat, blogs, and personas across various platforms.
HappyFox
HappyFox is a help desk software that manages customer support requests across multiple channels, offering tools for ticketing, automation, and self-service.
Reve Chat
REVE Chat is an AI-driven platform for customer engagement, offering live chat, chatbots, co-browsing, and video chat for support across multiple channels.
ControlHippo
ControlHippo is a shared inbox app for WhatsApp, designed for sales and support teams to manage customer communications efficiently across multiple devices.
Comm10
Comm10 is a communication platform that helps businesses manage customer interactions through live chat, messaging, and ticketing across multiple channels.
ArrowChat
ArrowChat is a social networking and communication platform that enables real-time group and private chats, with user-friendly navigation and customization options.
Pure Chat
Pure Chat provides live chat software for small and mid-sized businesses to engage website visitors, facilitate support, and enhance customer communication.
Huggy
Huggy is an app that automates services, centralizes user interactions, and enables chatbot creation for efficient task management and communication.
Chatlio
Chatlio integrates live chat with Slack, allowing website visitors to communicate directly with support agents without needing additional tools.
Dialogview
Dialogview is a conversational AI platform for managing customer interactions across multiple channels, enabling structured dialogues and workflows for improved user engagement.
ChatSupport
ChatSupport is a live chat software that enables real-time customer support and engagement, allowing businesses to manage interactions and automate responses.
Continually
Continually offers free chatbots and live chat for websites, allowing instant responses to visitors and lead generation without coding skills required.
Chatra
Chatra is a live chat platform for businesses that facilitates customer support through real-time chat, offline messaging, and multi-channel management.
Customerly
Customerly is a customer service and marketing automation platform that integrates live chat, helpdesk, and CRM to streamline communication and enhance customer relationships.
Channel.io
Channel.io is an all-in-one CRM app that offers live chat, team chat, marketing tools, and customer insights to improve customer engagement and service.
Teamplate
Teamplate is a collaboration app that integrates chat, video calls, task boards, calendar, and file sharing into one platform for efficient team productivity and workflow management.
Chatchamp
Chatchamp is a chatbot app for e-commerce that enhances customer support, improves website conversions, and integrates easily with existing systems.
Swell
Swell collects feedback from patients and employees to improve online reputation, patient experience, and employee satisfaction.
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