SmatBot

For businesses that need to respond to customer questions and capture inquiries across multiple channels, SmatBot helps automate conversations and route customers to a human agent when needed. It is aimed at customer-facing teams in sectors such as e-commerce, education, logistics, real estate, hospitality, healthcare, and fintech. Teams can build chatbot flows without coding and use them on websites, mobile apps, WhatsApp, Instagram, Messenger, and landing pages. Bots can answer FAQs, collect lead details, support customer inquiries, and handle tasks such as appointment booking. SmatBot also supports multilingual conversations in more than 50 languages and offers live chat handoff, so agents can take over when a bot cannot resolve a question. For WhatsApp, businesses can automate customer support and order-related conversations, send template and broadcast messages, and share updates or notifications. Other tools include email follow-ups, email and mobile OTP validation, integrations with third-party apps, and analytics for reviewing bot interactions, leads, and live-chat activity. SmatBot may suit organizations looking to combine automated chat, lead generation, and human support in one platform.

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