Capacity

Capacity

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Website: capacity.com

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Capacity is a resource management and planning tool designed to help organizations optimize their operations by effectively managing team capacity and resource allocation. It provides a centralized platform for tracking availability, scheduling work, and ensuring that projects are staffed appropriately. The app offers features that enable users to assess current and future team capacity, monitor resource utilization, and plan for upcoming projects.

Key features of Capacity include the ability to visualize team workloads, identify overworked or underutilized team members, and make informed decisions about resource allocation. This helps in preventing employee burnout, improving project outcomes, and enhancing overall operational efficiency. By leveraging real-time data and insights, users can dynamically adjust resource assignments to meet changing project needs and priorities.

Capacity supports organizations in achieving better resource utilization, improved project management, and increased flexibility. It helps teams stay agile and responsive to evolving demands, ensuring that resources are allocated effectively to meet project deadlines and deliverables. The app's capabilities are designed to support a range of organizational needs, from small teams to larger enterprises, by providing a comprehensive view of resource availability and project progress.

Every company has customers and employees who need support. As demands rise, so do the tickets, emails, and phone calls that need attention—creating a repetitive, expensive, and painful support process that leaves customers waiting and teams overwhelmed. Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work. We offer solutions for self-service, agent assist, and campaigns & workflows to over 2,000 companies worldwide. Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform, powered by technology and talent from Cereproc, Denim Social, Envision, Linc, Lucy, LumenVox, SmartAction, and Textel. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis.

Website: capacity.com

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