SolarWinds

The Help Desk Essentials Pack is the combination of Solarwinds® Web Help Desk and Dameware Remote Support. They integrate to save you time by automating and simplifying help desk and IT remote support tasks.

Key features:

• Centralized ticketing and incident management
• IT asset management (ITAM) with automated discovery and centralized inventory
• Built-in knowledge base for self-service
• IT change management and customizable approval workflows
• Reporting, SLA alerts, and customer surveys
• Remote control Windows®, Mac OS® X and Linux® systems
• Built-in tools for system monitoring, event log viewing, and network diagnostics without initiating a full remote session
• Remote access to support end-users outside the firewall

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