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Top Experience Management Software

Experience Management Software refers to tools and platforms designed to help organizations monitor, manage, and improve the experiences of their stakeholders, including employees, customers, and partners. This type of software focuses on gathering feedback, analyzing data, and providing actionable insights to enhance various experiences within a business context. Experience management solutions can be utilized across various business use cases, including customer experience (CX), B2B account experience, product experience, and market research. While most solutions focus on a single use case, some products cater to multiple respondent groups and enable audience segmentation. CX-focused products gather customer feedback and deliver insights to frontline employees, allowing them to take action based on that feedback. B2B account experience solutions collect client feedback and share insights with sales or customer success teams. Meanwhile, product experience solutions assist product management teams in gathering and analyzing feedback on customer interactions with their products. Lastly, market research solutions offer specialized features like research panels to help businesses survey their target audiences. Experience Management Software combines survey development and implementation capabilities with the business-centric analytics found in enterprise feedback management solutions. Unlike standard survey and feedback management tools, experience management software includes additional features that facilitate closed-loop actions to address feedback effectively. Key Components of Experience Management Software: * Feedback Collection: Tools for surveys, polls, and questionnaires to gather insights from users about their experiences. * Data Analytics: Advanced analytics to interpret feedback and identify trends, sentiments, and areas for improvement. * Action Planning: Features that help organizations translate insights into actionable plans to enhance experiences. * Integration Capabilities: Ability to integrate with other business systems (like CRM or HR software) to provide a comprehensive view of experiences. * Real-Time Reporting: Dashboards and reports that allow stakeholders to monitor experience metrics in real time.

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UserTesting

UserTesting

usertesting.com

UserTesting helps businesses gather user feedback on digital products through real-time testing, ensuring designs meet user needs and improving overall experience.

Qualtrics

Qualtrics

qualtrics.com

Qualtrics CoreXM is a platform for experience management, enabling organizations to build, launch, and analyze surveys for customer, employee, product, and brand insights.

Dovetail

Dovetail

dovetail.com

Dovetail is an AI-driven platform for collecting, analyzing, and collaborating on customer insights from various data sources.

BirdEye

BirdEye

birdeye.com

BirdEye helps businesses manage their online reputation, customer interactions, and social media presence through review management, messaging, and listing tools.

Pendo

Pendo

pendo.io

Pendo is a product experience platform that helps teams understand user behavior, implement in-app guidance, and collect feedback to enhance software experiences.

Emplifi

Emplifi

emplifi.io

Emplifi is a unified customer experience platform that integrates marketing, care, and commerce for effective customer engagement across multiple channels.

Skeepers

Skeepers

octoly.com

Skeepers connects brands with consumers through user-generated content, facilitating influencer marketing and campaign management across social media channels.

QuestionPro

QuestionPro

questionpro.com

QuestionPro is an online survey software for creating, distributing, and analyzing surveys, polls, and quizzes, offering various templates and offline data collection.

Verint

Verint

verint.com

Verint provides a customer engagement platform that helps businesses improve customer interactions through analytics, feedback, and integration with other systems.

SurveySparrow

SurveySparrow

surveysparrow.com

SurveySparrow is a platform for creating and conducting interactive surveys to gather customer and employee feedback across various channels.

Alchemer

Alchemer

alchemer.com

Alchemer is a survey and feedback platform that allows businesses to collect, analyze, and act on customer and employee feedback efficiently.

Intouch Insight

Intouch Insight

intouchinsight.com

Intouch Insight is a customer experience management app that collects data, analyzes feedback, and provides insights to improve customer satisfaction and service.

Totango

Totango

totango.com

Totango is customer success software that helps businesses monitor customer health, engage effectively, and improve retention through analytics and workflow automation.

HappyOrNot

HappyOrNot

happy-or-not.com

The HappyOrNot app collects customer feedback through emoji surveys, providing insights to improve customer experience and satisfaction across various touchpoints.

Sprig

Sprig

sprig.com

Sprig is a user insights platform that provides tools for surveys, session replays, and AI analysis to help product teams gather and utilize user feedback effectively.

Macorva

Macorva

macorva.com

Macorva is an AI-powered platform for performance management, feedback, and customer satisfaction, simplifying data analysis and improving employee and customer experiences.

Gainsight CS

Gainsight CS

gainsight.com

Gainsight CS is a customer success platform that helps manage customer relationships by tracking data, assessing sentiment, and facilitating team collaboration.

ChurnZero

ChurnZero

churnzero.net

ChurnZero is a platform that helps subscription businesses manage customer success, reduce churn, and drive revenue growth through insights and automation.

Refiner

Refiner

refiner.io

Refiner is an app for creating customizable in-product surveys to gather user insights with high response rates and targeted reporting.

CustomerGauge

CustomerGauge

customergauge.com

CustomerGauge captures and analyzes customer feedback and revenue data to help businesses improve account experiences and reduce churn.

Alida

Alida

alida.com

Alida is a research platform that enables businesses to gather user feedback and insights to improve products, user experiences, and marketing campaigns.

ChangeEngine

ChangeEngine

changeengine.com

ChangeEngine is an AI-driven platform for HR teams that automates internal communications, personalizes messages, and offers design services for branded materials.

Retently

Retently

retently.com

Retently is a customer experience management app that automates feedback collection, analyzes sentiment, and helps retain customers through proactive engagement.

Rally UXR

Rally UXR

rallyuxr.com

Rally UXR is a user research CRM that helps teams recruit, manage, and conduct user research efficiently, centralizing data and enhancing collaboration.

Great Recruiters

Great Recruiters

greatrecruiters.com

Great Recruiters is a platform for managing candidate experiences and recruiter reputations, offering tools for feedback, applicant tracking, and relationship management.

Experience.com

Experience.com

experience.com

Experience.com offers AI-powered tools for managing online reputation, reviews, and customer feedback, helping businesses enhance their online presence and engagement.

Forsta

Forsta

forsta.com

Forsta is a customer experience management platform that helps businesses measure and improve customer and employee experiences through analytics and feedback tools.

Survicate

Survicate

survicate.com

Survicate is survey software for collecting customer feedback across channels, measuring satisfaction, and analyzing insights to improve products and services.

Olvy

Olvy

olvy.co

Olvy is an AI-based tool for managing user feedback and feature requests, helping teams prioritize and integrate user insights into product development.

Qwary

Qwary

qwary.com

Qwary is an experience management platform that helps teams analyze user interactions, gather feedback, and improve customer journeys for enhanced engagement and retention.

Sleekplan

Sleekplan

sleekplan.com

Sleekplan is a customer feedback tool that helps businesses collect, track, and prioritize user feedback and feature requests to improve products.

Questback

Questback

questback.com

Questback is a feedback platform that enables companies to collect and analyze surveys to improve customer and employee engagement across various sectors.

Reputation

Reputation

reputation.com

Reputation app helps businesses manage their online presence by monitoring reviews and customer feedback, offering analytics and tools for engagement across multiple platforms.

Customer Monitor

Customer Monitor

customermonitor.com

Customer Monitor is a customer experience management platform that gathers and analyzes feedback through surveys, helping identify strengths, weaknesses, and trends.

zenloop

zenloop

zenloop.com

zenloop is a SaaS platform that collects and analyzes customer feedback to improve satisfaction and retention, integrating with various business tools.

Clientshare

Clientshare

myclientshare.com

Clientshare is a platform that helps businesses manage and improve client relationships through digital Quarterly Business Reviews and feedback tools.

SMG

SMG

smg.com

SMG provides experience management software and services to help organizations improve revenue, reduce churn, and enhance operational efficiency.

TheySaid

TheySaid

theysaid.io

TheySaid offers conversational AI surveys that provide deeper insights, quick launch, interactive engagement, simplified analysis, and automated follow-ups for effective decision-making.

CustomerSure

CustomerSure

customersure.com

CustomerSure is a feedback platform that helps businesses collect, analyze, and act on customer insights to improve experience and satisfaction.

Mindful

Mindful

getmindful.com

Mindful improves customer experience by integrating interactions across channels, eliminating hold times, and enhancing agent support for major brands.

Supahub

Supahub

supahub.com

Supahub is a free platform for collecting, managing, and prioritizing customer feedback and feature requests in a centralized way.

Feedier

Feedier

feedier.com

Feedier is a customer feedback platform that helps businesses collect, analyze, and act on user insights to improve customer experience and satisfaction.

Feefo

Feefo

feefo.com

Feefo is a customer feedback platform that helps businesses collect and manage verified reviews from genuine customers to improve services and enhance online reputation.

Opiniator

Opiniator

opiniator.com

Opiniator is a customer feedback platform for businesses, enabling on-the-spot ratings and comments, tracking issues until resolution, and analyzing insights for improvements.

Mobileum

Mobileum

mobileum.com

Mobileum provides telecom analytics solutions for optimizing network operations, enhancing customer experience, and managing security and fraud across various services.

Market Force

Market Force

marketforce.com

Market Force app offers customer experience management solutions to enhance brand reputation and optimize growth for businesses across multiple locations.

Invarosoft

Invarosoft

invarosoft.com

Invarosoft is an IT management solution that replaces email support with IT support panels, offering tools for asset management, service management, and infrastructure oversight.

humii

humii

humii.co

humii offers retailers insights from mystery shoppers to improve online customer experiences and competitiveness in the market.

CXFacts

CXFacts

cxfacts.com

CXFacts is a fintech app that tracks bank service performance for corporate customers, enabling feedback for improved relationships and efficiency between banks and businesses.

VitalSigns

VitalSigns

bizrateinsights.com

VitalSigns collects and analyzes customer feedback from surveys, providing insights and benchmarking tools to improve the customer experience and enhance company performance.

SATISFYD

SATISFYD

satisfyd.com

SATISFYD enables machinery dealerships to gather and analyze customer and employee feedback through surveys, enhancing satisfaction and optimizing services.

PeopleMetrics

PeopleMetrics

peoplemetrics.com

PeopleMetrics provides market research services to enhance customer experience, offering support from study design to analysis and reporting.

Hello Customer

Hello Customer

hellocustomer.com

Hello Customer is an AI-driven platform for collecting and analyzing customer feedback to improve service and decision-making.

Flow CX

Flow CX

flowcx.com

Flow CX is a customer feedback platform that offers configurable surveys, multi-channel feedback, action management, CRM integration, review management, text analysis, and reporting.

Client Savvy

Client Savvy

clientsavvy.com

Client Savvy helps professional services firms implement data-driven programs to enhance client and employee experiences, using feedback tools to improve relationships and performance.

Alterna CX

Alterna CX

alternacx.com

Alterna CX is a customer experience management app that organizes customer feedback and insights, enabling businesses to enhance engagement and loyalty through data analysis.

Ombea

Ombea

ombea.com

Ombea is an app that helps businesses gather and analyze feedback from customers and employees to improve their experiences and address concerns effectively.

Goodays

Goodays

goodays.co

Goodays is a Customer Experience Management platform that helps businesses enhance customer interactions and feedback across various locations in Europe.

CX Index

CX Index

cxindex.com

CX Index is a customer feedback tool that helps organizations measure and improve customer experience using insights from multiple data sources.

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Top Experience Management Software - WebCatalog