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Experience Management Software refers to tools and platforms designed to help organizations monitor, manage, and improve the experiences of their stakeholders, including employees, customers, and partners. This type of software focuses on gathering feedback, analyzing data, and providing actionable insights to enhance various experiences within a business context. Experience management solutions can be utilized across various business use cases, including customer experience (CX), B2B account experience, product experience, and market research. While most solutions focus on a single use case, some products cater to multiple respondent groups and enable audience segmentation. CX-focused products gather customer feedback and deliver insights to frontline employees, allowing them to take action based on that feedback. B2B account experience solutions collect client feedback and share insights with sales or customer success teams. Meanwhile, product experience solutions assist product management teams in gathering and analyzing feedback on customer interactions with their products. Lastly, market research solutions offer specialized features like research panels to help businesses survey their target audiences. Experience Management Software combines survey development and implementation capabilities with the business-centric analytics found in enterprise feedback management solutions. Unlike standard survey and feedback management tools, experience management software includes additional features that facilitate closed-loop actions to address feedback effectively. Key Components of Experience Management Software: * Feedback Collection: Tools for surveys, polls, and questionnaires to gather insights from users about their experiences. * Data Analytics: Advanced analytics to interpret feedback and identify trends, sentiments, and areas for improvement. * Action Planning: Features that help organizations translate insights into actionable plans to enhance experiences. * Integration Capabilities: Ability to integrate with other business systems (like CRM or HR software) to provide a comprehensive view of experiences. * Real-Time Reporting: Dashboards and reports that allow stakeholders to monitor experience metrics in real time.
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UserTesting
usertesting.com
UserTesting helps businesses gather user feedback on digital products through real-time testing, ensuring designs meet user needs and improving overall experience.
Qualtrics
qualtrics.com
Qualtrics CoreXM is a platform for experience management, enabling organizations to build, launch, and analyze surveys for customer, employee, product, and brand insights.
Dovetail
dovetail.com
Dovetail is an AI-driven platform for collecting, analyzing, and collaborating on customer insights from various data sources.
BirdEye
birdeye.com
BirdEye helps businesses manage their online reputation, customer interactions, and social media presence through review management, messaging, and listing tools.
Pendo
pendo.io
Pendo is a product experience platform that helps teams understand user behavior, implement in-app guidance, and collect feedback to enhance software experiences.
Emplifi
emplifi.io
Emplifi is a unified customer experience platform that integrates marketing, care, and commerce for effective customer engagement across multiple channels.
Skeepers
octoly.com
Skeepers connects brands with consumers through user-generated content, facilitating influencer marketing and campaign management across social media channels.
QuestionPro
questionpro.com
QuestionPro is an online survey software for creating, distributing, and analyzing surveys, polls, and quizzes, offering various templates and offline data collection.
Verint
verint.com
Verint provides a customer engagement platform that helps businesses improve customer interactions through analytics, feedback, and integration with other systems.
SurveySparrow
surveysparrow.com
SurveySparrow is a platform for creating and conducting interactive surveys to gather customer and employee feedback across various channels.
Alchemer
alchemer.com
Alchemer is a survey and feedback platform that allows businesses to collect, analyze, and act on customer and employee feedback efficiently.
Intouch Insight
intouchinsight.com
Intouch Insight is a customer experience management app that collects data, analyzes feedback, and provides insights to improve customer satisfaction and service.
Totango
totango.com
Totango is customer success software that helps businesses monitor customer health, engage effectively, and improve retention through analytics and workflow automation.
HappyOrNot
happy-or-not.com
The HappyOrNot app collects customer feedback through emoji surveys, providing insights to improve customer experience and satisfaction across various touchpoints.
Sprig
sprig.com
Sprig is a user insights platform that provides tools for surveys, session replays, and AI analysis to help product teams gather and utilize user feedback effectively.
Macorva
macorva.com
Macorva is an AI-powered platform for performance management, feedback, and customer satisfaction, simplifying data analysis and improving employee and customer experiences.
Gainsight CS
gainsight.com
Gainsight CS is a customer success platform that helps manage customer relationships by tracking data, assessing sentiment, and facilitating team collaboration.
ChurnZero
churnzero.net
ChurnZero is a platform that helps subscription businesses manage customer success, reduce churn, and drive revenue growth through insights and automation.
Refiner
refiner.io
Refiner is an app for creating customizable in-product surveys to gather user insights with high response rates and targeted reporting.
CustomerGauge
customergauge.com
CustomerGauge captures and analyzes customer feedback and revenue data to help businesses improve account experiences and reduce churn.
Alida
alida.com
Alida is a research platform that enables businesses to gather user feedback and insights to improve products, user experiences, and marketing campaigns.
ChangeEngine
changeengine.com
ChangeEngine is an AI-driven platform for HR teams that automates internal communications, personalizes messages, and offers design services for branded materials.
Retently
retently.com
Retently is a customer experience management app that automates feedback collection, analyzes sentiment, and helps retain customers through proactive engagement.
Rally UXR
rallyuxr.com
Rally UXR is a user research CRM that helps teams recruit, manage, and conduct user research efficiently, centralizing data and enhancing collaboration.
Great Recruiters
greatrecruiters.com
Great Recruiters is a platform for managing candidate experiences and recruiter reputations, offering tools for feedback, applicant tracking, and relationship management.
Experience.com
experience.com
Experience.com offers AI-powered tools for managing online reputation, reviews, and customer feedback, helping businesses enhance their online presence and engagement.
Forsta
forsta.com
Forsta is a customer experience management platform that helps businesses measure and improve customer and employee experiences through analytics and feedback tools.
Survicate
survicate.com
Survicate is survey software for collecting customer feedback across channels, measuring satisfaction, and analyzing insights to improve products and services.
Olvy
olvy.co
Olvy is an AI-based tool for managing user feedback and feature requests, helping teams prioritize and integrate user insights into product development.
Qwary
qwary.com
Qwary is an experience management platform that helps teams analyze user interactions, gather feedback, and improve customer journeys for enhanced engagement and retention.
Sleekplan
sleekplan.com
Sleekplan is a customer feedback tool that helps businesses collect, track, and prioritize user feedback and feature requests to improve products.
Questback
questback.com
Questback is a feedback platform that enables companies to collect and analyze surveys to improve customer and employee engagement across various sectors.
Reputation
reputation.com
Reputation app helps businesses manage their online presence by monitoring reviews and customer feedback, offering analytics and tools for engagement across multiple platforms.
Customer Monitor
customermonitor.com
Customer Monitor is a customer experience management platform that gathers and analyzes feedback through surveys, helping identify strengths, weaknesses, and trends.
zenloop
zenloop.com
zenloop is a SaaS platform that collects and analyzes customer feedback to improve satisfaction and retention, integrating with various business tools.
Clientshare
myclientshare.com
Clientshare is a platform that helps businesses manage and improve client relationships through digital Quarterly Business Reviews and feedback tools.
SMG
smg.com
SMG provides experience management software and services to help organizations improve revenue, reduce churn, and enhance operational efficiency.
TheySaid
theysaid.io
TheySaid offers conversational AI surveys that provide deeper insights, quick launch, interactive engagement, simplified analysis, and automated follow-ups for effective decision-making.
CustomerSure
customersure.com
CustomerSure is a feedback platform that helps businesses collect, analyze, and act on customer insights to improve experience and satisfaction.
Mindful
getmindful.com
Mindful improves customer experience by integrating interactions across channels, eliminating hold times, and enhancing agent support for major brands.
Supahub
supahub.com
Supahub is a free platform for collecting, managing, and prioritizing customer feedback and feature requests in a centralized way.
Feedier
feedier.com
Feedier is a customer feedback platform that helps businesses collect, analyze, and act on user insights to improve customer experience and satisfaction.
Feefo
feefo.com
Feefo is a customer feedback platform that helps businesses collect and manage verified reviews from genuine customers to improve services and enhance online reputation.
Opiniator
opiniator.com
Opiniator is a customer feedback platform for businesses, enabling on-the-spot ratings and comments, tracking issues until resolution, and analyzing insights for improvements.
Mobileum
mobileum.com
Mobileum provides telecom analytics solutions for optimizing network operations, enhancing customer experience, and managing security and fraud across various services.
Market Force
marketforce.com
Market Force app offers customer experience management solutions to enhance brand reputation and optimize growth for businesses across multiple locations.
Invarosoft
invarosoft.com
Invarosoft is an IT management solution that replaces email support with IT support panels, offering tools for asset management, service management, and infrastructure oversight.
humii
humii.co
humii offers retailers insights from mystery shoppers to improve online customer experiences and competitiveness in the market.
CXFacts
cxfacts.com
CXFacts is a fintech app that tracks bank service performance for corporate customers, enabling feedback for improved relationships and efficiency between banks and businesses.
VitalSigns
bizrateinsights.com
VitalSigns collects and analyzes customer feedback from surveys, providing insights and benchmarking tools to improve the customer experience and enhance company performance.
SATISFYD
satisfyd.com
SATISFYD enables machinery dealerships to gather and analyze customer and employee feedback through surveys, enhancing satisfaction and optimizing services.
PeopleMetrics
peoplemetrics.com
PeopleMetrics provides market research services to enhance customer experience, offering support from study design to analysis and reporting.
Hello Customer
hellocustomer.com
Hello Customer is an AI-driven platform for collecting and analyzing customer feedback to improve service and decision-making.
Flow CX
flowcx.com
Flow CX is a customer feedback platform that offers configurable surveys, multi-channel feedback, action management, CRM integration, review management, text analysis, and reporting.
Client Savvy
clientsavvy.com
Client Savvy helps professional services firms implement data-driven programs to enhance client and employee experiences, using feedback tools to improve relationships and performance.
Alterna CX
alternacx.com
Alterna CX is a customer experience management app that organizes customer feedback and insights, enabling businesses to enhance engagement and loyalty through data analysis.
Ombea
ombea.com
Ombea is an app that helps businesses gather and analyze feedback from customers and employees to improve their experiences and address concerns effectively.
Goodays
goodays.co
Goodays is a Customer Experience Management platform that helps businesses enhance customer interactions and feedback across various locations in Europe.
CX Index
cxindex.com
CX Index is a customer feedback tool that helps organizations measure and improve customer experience using insights from multiple data sources.
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