Retently

Retently is a comprehensive customer experience management platform designed to help businesses streamline feedback collection and analysis. It specializes in tracking key metrics such as Customer Effort Score (CES), Net Promoter Score (NPS), and Customer Satisfaction (CSAT) across multiple touchpoints. The platform offers robust automation capabilities, real-time analytics, and AI-driven insights to identify and resolve customer pain points proactively.

Retently's key features include omnichannel feedback collection, allowing businesses to gather insights through email, in-app, and link surveys tailored to each stage of the customer journey. It also provides flexible customization options, enabling businesses to match surveys to their brand's aesthetic and personalize responses. Additionally, Retently supports customer segmentation for targeted feedback campaigns, ensuring insights are aligned with specific customer experiences.

The platform integrates seamlessly with popular tools like Salesforce, HubSpot, Slack, Intercom, and Zendesk, making it easy to incorporate CES data into broader workflows. Retently also offers automated alerts and proactive follow-ups, triggering notifications based on feedback thresholds to facilitate immediate issue resolution. Its advanced analytics and predictive insights allow businesses to track trends, monitor customer effort scores, and analyze data at a granular level, enabling informed decision-making and strategic improvements.

By leveraging these capabilities, businesses can effectively reduce customer effort, enhance loyalty, and drive long-term growth through actionable feedback insights.