Customer Service Automation - Top Apps & Software

Monster SMS

Australian SMS platform that sends texts and uses AI agents to auto-reply to customer messages, confirm appointments, follow up quotes, and answer FAQs.

Chatboq

Chatboq embeds a website chat widget combining live chat and an AI chatbot to automate 24/7 customer conversations, centralize multichannel messages, ingest knowledge, hand off to agents, and integrate analytics/CRM.

3CLogic

3CLogic is a cloud contact center app that enhances customer and employee interactions using AI, streamlining workflows across various business functions.

ioni

The ioni app enables automated customer support with customizable AI agents, enhancing team efficiency and providing continuous assistance.

Creative Virtual

Creative Virtual offers a conversational AI platform for customer service, integrating chat, voice, and email for personalized support across various channels.

Alanna.ai

Alanna.ai is an AI virtual assistant for title companies, providing 24/7 client support, order entry, closing cost estimates, information processing, and marketing services.

Whinta

Whinta integrates WhatsApp Business App and API to unify messaging, manage chats, automate replies and campaigns, provide analytics and team inbox, and support AI chatbots for customer communication.

Nora

Nora automates customer service email handling 24/7 using AI that learns your business: it reads, prioritizes, drafts replies, asks for clarification, and reduces manual email work.

Botbuz

Botbuz is a no-code chatbot platform that enables businesses to create and manage AI chatbots for improved customer engagement and service across multiple channels.

BalesOtomatis

BalesOtomatis automates messaging and replies across WhatsApp, Instagram, and Telegram; supports official WhatsApp broadcasts, rule-based auto-replies, scheduling, templates, bulk messaging, and analytics.

Chatley AI

Chatley provides AI voice assistants that handle customer phone calls 24/7 to automate support, route requests, and deliver consistent responses.

Callers

Callers automates inbound and outbound voice calls using AI to qualify leads, route and handle support, record and transcribe calls, integrate with CRMs, and escalate to humans.

Goodcall

Goodcall is a conversational AI app for small businesses, handling messages, sharing information like hours and policies, and managing orders and reservations.

Unifonic

Unifonic is a customer engagement platform that unifies communication channels to enhance customer experiences and streamline operations for businesses.

[24]7.ai

The 24/7.ai app uses AI to automate customer support, improving response times and efficiency while enhancing overall customer satisfaction.

Serval

Automates IT help desk requests and onboarding/offboarding using AI-generated workflows, routes complex tickets to staff, and enforces policy checks and access logging.

Heyy

Heyy automates and manages customer conversations across WhatsApp, Instagram, Messenger, and webchat using AI to provide natural, multi‑channel conversational responses without complex setup.

Jumper.ai

Jumper.ai enables businesses to enhance customer engagement and sales through AI-powered chatbots and live agents across various messaging platforms.

ChatForm

ChatForm is an AI-powered customer support platform for the gaming market, enhancing engagement through customizable interactive chat forms for efficient support.

Lixsa.ai

Lixsa.ai is an AI-driven customer service platform that enhances user interaction through automation, integrations, and voice/image recognition.

Ribbo

Ribbo AI integrates ChatGPT with your company data to manage customer support inquiries, reducing costs and providing quick responses.

Joe AI

AI agents for real estate that handle enquiries, qualify leads, follow up, book appointments, and manage customer conversations by phone, SMS, WhatsApp, and email.

ThinnestAI

Programmable voice AI infrastructure for building multilingual phone agents with custom LLM, STT, TTS, telephony, and workflow integrations.

GobbleCube

An AI tool that helps brands find revenue leaks, identify market opportunities, and automate actions to increase sales across digital commerce.

Uniphore

Uniphore is a conversational AI platform that enhances customer service through NLP, speech recognition, and sentiment analysis, improving agent support and customer satisfaction.

Smith.ai

Smith.ai provides 24/7 virtual receptionist services, capturing leads through calls, chats, texts, and integrating with business software for customer support.

Seona

Seona is an AI assistant that optimizes business SEO weekly by analyzing a provided URL.

ChatWizard

ChatWizardAI allows businesses to create custom AI chatbots for customer support, integrating seamlessly with existing data and websites.

Webbotify

Webbotify enables businesses to create AI-powered chatbots for their websites, automating customer interactions and improving engagement.

Botsheets

Botsheets automates lead generation and customer support using AI chatbots that interact with Google Sheets for data collection and management.

Customerly

Customerly is a customer service and marketing automation platform that integrates live chat, helpdesk, and CRM to streamline communication and enhance customer relationships.

Opencall

Opencall automates phone answering for businesses, providing 24/7 AI support for inquiries and appointment bookings, while integrating with existing software.

Olark

Olark is a live chat tool for websites that enhances customer support and engagement through real-time communication and automation features.

Makebot

Makebot provides DIY robotics kits, AI programming, and IOT sensors for kids to learn and apply STEAM skills, collaborating with schools for innovative education.

Gupshup

Gupshup is an AI-powered platform for creating and managing chatbots, automating customer engagement across multiple channels to enhance interactions and support.

Alphachat

AlphaChat is a Conversational AI platform that allows users to create intelligent virtual assistants for automating customer support.

Serviceform

Serviceform is a SaaS tool that enhances website conversion, customer support, and marketing with lead generation tools, chatbots, and analytics.

Messenger Bot

Messenger Bot is a platform that automates customer interactions on Facebook Messenger, handling inquiries and transactions through customizable chatflows.

BotSpace

BotSpace is a B2B platform that automates customer support and engagement for businesses using WhatsApp's Business API.

CHATTERgo

CHATTERgo is an AI-driven chat solution for stores, providing product recommendations, answering queries, and retrieving precise information through contextual search.

Directly

Directly app provides AI-driven tools for customer support leaders to efficiently address customer issues using a blend of automation and human assistance.

replient.ai

Replient.ai automates social media customer support, responds quickly to comments, ensures brand voice compliance, and offers multilingual support with tiered pricing.

Userbot

Userbot is an AI-powered platform that enables businesses to create chatbots for improved customer communication, support, and engagement across various channels.

Conversed.ai

Conversed.ai is a platform for building and optimizing chat and voice bots to automate customer support and improve employee productivity across various messaging services.

Qlient AI

Qlient AI is a 24/7 voice assistant for businesses that automates client management, call handling, and enhances communication and engagement with customers.

ZipChat

ZipChat is an AI chatbot for e-commerce that improves customer engagement, supports multilingual interactions, and boosts sales through product suggestions and order tracking.

BoldDesk

BoldDesk is a cloud-based help desk software that streamlines customer support by managing tickets, automating tasks, and facilitating communication across multiple channels.

EliseAI

EliseAI is an AI leasing assistant that automates customer interactions and property management tasks, enhancing service and improving efficiency in the multifamily housing sector.

Hello Moe

Hello Moe is a platform for companies to automate conversations and offer live support, using a no-code bot builder and customizable chat templates.

Dialora.ai

Dialora.ai is an AI voice agent that automates customer interactions and handles inquiries, improving efficiency and customer support for businesses.

GullChat

GullChat is a free international online customer service system providing chat, voice, video, and AI support, integrating with over 20 popular applications for comprehensive business solutions.

VoiceGenie

VoiceGenie.ai is a voice automation tool that provides customer service and sales support in over 100 languages, offering personalized, human-like interactions.

Chatchamp

Chatchamp is a chatbot app for e-commerce that enhances customer support, improves website conversions, and integrates easily with existing systems.

Glassix

Glassix is an AI-powered messaging platform that streamlines customer communication across various digital channels and automates responses to enhance support efficiency.

Quidget

Quidget automates Tier-1 customer support using AI, providing instant responses to inquiries, integrating easily into websites, and supporting over 45 languages.

Zowie

Zowie is an AI chatbot that automates customer service, improves response times, and integrates with various platforms to enhance online sales and support efficiency.

Yuma

Yuma AI Ticket Assistant streamlines customer support by automating replies, summarizing conversations, and integrating with Help Desk and e-commerce platforms.

eesel AI

Creates an AI assistant from your company knowledge to answer customer questions, draft on-brand replies, and integrate into help desks, team chat, or websites with multilingual support.

Activechat

Activechat is an AI-driven chatbot platform that automates customer support and sales, enabling personalized interactions and integration with various business tools.

CX Genie

CX Genie is an AI-powered customer support platform that automates tasks, offers multilingual support, and integrates with popular platforms for enhanced efficiency.