Page 4 - Top Call & Contact Center Software

Knowlarity

Knowlarity is a cloud-based communication platform that enhances business interactions and customer service through integrated telephony and multi-channel capabilities.

Infinity Portal

Infinity Portal offers call intelligence for tracking customer journeys, analyzing call performance, and optimizing marketing strategies to improve conversions and reduce costs.

Call Criteria

Call Criteria provides quality assurance tools for contact centers, including AI-driven evaluations, customized scorecards, and real-time monitoring to improve agent performance.

Voxjar

Voxjar automates quality assurance for contact center calls using AI, providing evaluations and analytics to improve customer interactions and operational efficiency.

CallMiner

CallMiner uses AI to analyze customer interactions across channels, providing insights for improving service quality, operational efficiency, and customer satisfaction.

Nubitel CX

Nubitel CX is an omnichannel cloud contact center solution that integrates various communication tools for seamless customer interactions.

Sharpen

Sharpen is a contact center platform that enhances performance and productivity for customers, agents, and businesses with a user-friendly interface.

virtualQ

virtualQ offers an intelligent waiting and callback service that optimizes customer flow and enhances waiting experiences for businesses in the service sector.

Rezo.ai

Rezo.ai is an AI-based platform that automates and analyzes customer-agent interactions in contact centers, enhancing efficiency and improving customer experiences.

Mindful

Mindful improves customer experience by integrating interactions across channels, eliminating hold times, and enhancing agent support for major brands.

Bright Pattern

Bright Pattern is an AI-powered omnichannel contact center software that enhances customer service across multiple digital channels, integrating with various CRM systems.

QueueMetrics

QueueMetrics monitors call center performance, tracking metrics like agent productivity and call statistics while supporting Asterisk PBX integration.

eGain

eGain is an AI-powered platform that enhances customer engagement and operational efficiency through knowledge management and multi-channel communication.

PCIPal

PCI Pal offers secure payment solutions for organizations, enabling Cardholder Not Present payments without PCI DSS compliance risks. It supports multiple communication channels.

isorobot

isorobot is an enterprise management system that integrates over 10 modules to ensure organizational compliance with best practices and global standards.

Mayday

Mayday is a knowledge management app that centralizes and distributes company knowledge to improve customer service efficiency and satisfaction.

Parlance

Parlance uses conversational AI to enhance phone communication for businesses, allowing users to connect easily and naturally while providing managed services for success.

Channels

Channels is an app that enhances customer service by integrating with platforms to display key customer information during calls and offers features like IVR and call management.

CommandLInk

CommandLink provides a cloud-based platform for managing SD-WAN, security, and communication services with integrated support and monitoring.

ISI Analytics

ISI Analytics offers insights into call queue performance for Cisco, Webex, and Microsoft Teams, enabling management of call handling and customer experience.

Yeastar

Yeastar offers telecommunications solutions for businesses, including cloud PBX systems and unified communications tools, enhancing call management and integration.

Loris

Loris is an AI-powered platform that analyzes customer interactions to enhance experience, monitor performance, and identify improvement opportunities.

Synthetix

Synthetix is a decentralized protocol on Ethereum for creating synthetic assets, enabling trading without owning the underlying assets and enhancing liquidity for DeFi applications.

[24]7.ai

The 24/7.ai app uses AI to automate customer support, improving response times and efficiency while enhancing overall customer satisfaction.

Voyc

Voyc is a speech analytics app that monitors and analyzes contact center interactions, enhancing compliance and quality management for regulated firms.

Cordless

Cordless is a cloud-based call center for customer support, providing conversation transcriptions, sentiment analysis, and CRM integrations for insights and training.

Tenfold

Tenfold is a SaaS CTI solution that integrates telephony with CRM, automating call logging and improving customer service workflows for support agents.

Chat Board

Chat Board is a web app that automates customer communication using AI chatbots and integrates with major platforms like OpenAI and Google.

injixo

injixo is a cloud-based workforce management app for call centers, offering tools for scheduling, forecasting, and real-time management to enhance operational efficiency.

Contivio

Contivio is an omnichannel cloud contact center app that integrates with CRMs to manage customer communications through phone, email, chat, and more.

Aheeva

Aheeva is a contact center management software that offers call distribution, monitoring, and reporting features accessible via the internet.

Distrobird

Distrobird is a sales automation platform for HubSpot users, integrating tools for email, SMS, calling, and lead management to streamline sales processes.

ITC Cloud

ITC Cloud enables organizations to collaborate and communicate effectively from any device, featuring VoIP services and a dedicated call center platform for customer support.

SynXis Voice Agent

SynXis Voice Agent is a hotel call center solution that improves voice reservations by providing real-time data for efficient customer interactions and reservation management.

NUACOM

NUACOM is a hosted phone system for businesses, providing features like call management, IVR, call recording, and analytics to enhance communication and customer support.

AuditCall

AuditCall offers call analytics, tracking, and management solutions, helping businesses optimize marketing and improve customer communication.

Curious Thing

Curious Thing provides voice AI assistants for businesses to automate customer calls and engagement across various services and industries, enhancing efficiency and experience.

Oki-Toki

Oki-Toki is a contact center solution that supports chat, calls, and social media, with features for autodialing, analytics, quality control, and scheduling.

Docsie

Docsie is a web-based platform for creating, managing, and publishing product documentation in multiple languages, with analytics and translation support.

Sarv.com

Sarv.com is a cloud telephony service that provides communication solutions for businesses through APIs and a unified platform since 2011.

Arbeit

Arbeit is a VoIP solution designed for business and debt collection agencies, offering cloud-based dialers for efficient communication with clients and team members.

ViaDialog

ViaDialog provides innovative solutions for customer interaction management and automation, enabling efficient omnichannel communication for contact centers.

Gradwell Wave

Gradwell Wave is a softphone app for businesses that allows voice calls over 3G, 4G, and WiFi, with features like HD audio, call waiting, and easy integration with contacts.

Quvu

Quvu is a cloud-based contact center management tool that enables analysis of statistics, queues, and agent activity using existing hardware.

Diabolocom.ai

Diabolocom.ai is a no-code SaaS platform that automates customer feedback analysis and processing using AI and NLP, integrated with CRM solutions like Zendesk.

Snapforce CRM

Snapforce CRM is a customer relationship management tool for small and mid-sized businesses, featuring telephony, analytics, and integration capabilities.

Yactraq

Yactraq provides cost-effective speech analytics and tools for analyzing customer interactions, improving call center productivity, and understanding consumer needs.

Cention

Cention is an omnichannel contact center app that integrates various communication channels, automates tasks, and enhances collaboration for better customer support.

Calabrio

Calabrio ONE is a cloud-based suite for contact centers that integrates workforce management, quality management, and analytics to optimize agent performance and enhance customer interactions.

Tegsoft

Tegsoft is a contact center solution providing omnichannel customer management via phone, chat, email, and social media, with a CRM for personalized service.

Hoiio

The Hoiio app offers cloud-based communication solutions for businesses, enabling easy setup and management of communication systems, along with APIs for developers.

MCube

MCube is a cloud telephony app that enhances call center operations with features like IVRS, autodialer, and virtual PBX for improved customer communication.

IVR GURU

IVR GURU is a cloud-based IVR service that streamlines call management, routing calls efficiently, and enabling self-service options for enhanced customer support.

ZaiConversations

ZaiConversations is a CCaaS platform that enhances customer interactions by optimizing routing and providing AI insights, tailored for SMBs with a pay-per-use model.

next4biz

next4biz is a cloud-based app for digital marketing, customer service, and business process management, helping enterprises streamline operations and enhance productivity.

Collab

Collab offers cloud-based contact center services to facilitate communication and engagement for businesses, supporting both automation and human interaction.

Worktual

Worktual is a secure platform that combines cloud communications and AI automation to enhance team collaboration and customer engagement for modern businesses.

EverHelp

EverHelp offers outsourced customer service solutions, providing 24/7 support in various areas like customer service, back office, and technical support.

SPEEQO

SPEEQO analyzes speech and emotions to provide insights into user experiences.

Qtee.ai

Qtee.ai transcribes call recordings and analyzes the text based on defined parameters to provide insights for operational effectiveness and decision-making.