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Hoiio is for businesses that need a cloud-based phone system without relying on an on-site PBX. Teams can manage business calls through a cloud portal and use softphone apps on desktop or mobile, IP phones, or Microsoft Teams. Features include call forwarding and transfer, work-hour settings, caller ID controls, missed-call notifications, voicemail, and customizable call flows. Businesses can add tools for inbound and outbound contact centers, including call routing, queues, agent monitoring, call recording, analytics, and CRM integrations. Hoiio also offers SMS campaign tools and cloud fax. Developers can use Hoiio APIs to add voice calls, SMS, fax, and interactive voice response (IVR) to their own applications. It may suit organizations looking to bring business telephony and customer communications into a configurable cloud service.
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