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QueueMetrics is a comprehensive tool designed to enhance call center operations by providing detailed insights and analytics. It focuses on optimizing call queue management, allowing businesses to monitor and improve their customer service efficiency. The app offers a range of features that help in managing call queues effectively, including real-time monitoring of queue status, call metrics, and agent performance.

Key features of QueueMetrics include advanced reporting capabilities, which enable businesses to analyze call patterns, agent productivity, and customer experience metrics. This data-driven approach helps organizations make informed decisions to streamline their call handling processes, reduce wait times, and enhance overall customer satisfaction. Additionally, QueueMetrics supports customizable dashboards and alerts, ensuring that managers and agents stay informed about critical performance indicators in real-time.

By integrating QueueMetrics into their operations, call centers can leverage its robust analytics to identify areas for improvement, optimize resource allocation, and implement strategies that enhance customer engagement. The app's focus on data-driven insights makes it a valuable tool for businesses seeking to refine their customer service strategies and improve operational efficiency.

QueueMetrics call-center monitor lets you track agent productivity and working time, payrolls, sales targets, conversion rates, ACD, IVR and Music-on-hold events. Generate inbound and outbound campaign statistics and monitor realtime processes with customizable wallboards and reports. QueueMetrics is a highly scalable management, monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits such as supporting unlimited agents, queues and campaigns, remote working features and support for themes and white labelling. QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology. Successfully used in thousands of contact centers worldwide, since 2004. Features - Measure, control and improve all aspects of your call center. * Works with your existing Asterisk PBX. * Easy, automated installation. * High scalability: from one to hundreds of outbound lines on multiple servers. * Run multiple prioritized campaigns in parallel. * Pervasive security model with extensive auditing capabilities. * Programmable handling of calls that do not complete. * Easy to integrate through its HTTP API. * Strong real-time monitoring capabilities. * Runs locally - you do not have to depend on third-party services. * Provides a set of "building blocks" so you can create custom-tailored solutions. QueueMetrics is available in English, Spanish, Portuguese, German, Brazilian, Arabian, Chinese, French, Dutch, Italian, Japanese, Hebrew, Polish, Slovak, Catalan, Georgian, Dutch, Hungarian, Greek and Korean.

Categories:

Business

Call Center Infrastructure (CCI) Software

Website: queuemetrics.com

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