Chat Board

For businesses and institutions managing customer support across several channels, Chat Board brings customer conversations into one workspace and helps teams handle common inquiries with AI chatbots. Its website chatbots can use website content, documents, and custom Q&A to answer visitors, with conversations handed to a live agent when needed. Support teams can manage live chats and tickets alongside messages from channels such as WhatsApp, Facebook Messenger, Telegram, email, and SMS. The workspace includes conversation assignment, departments, saved replies, a searchable knowledge base, and reporting. AI tools can suggest replies, rewrite messages, and translate conversations; marketing features include automated greetings, follow-ups, pop-ups, and newsletter sign-up prompts. Chat Board may suit organizations that want both automated first-line support and agent-led customer service in a shared inbox.

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