Contact Center: best apps and software

Avoca

Avoca is an AI platform that streamlines communication, scheduling, and customer service for HVAC, plumbing, and electrical businesses through automation and integration with CRM systems.

Sociomile

Sociomile is a contact center app that manages communications across voice, email, SMS, web chat, and social media for efficient customer interaction.

Hostcomm

Hostcomm is a UK-based app providing hosted contact centre services with AI-driven omnichannel support for inbound and outbound communication.

Rezo.ai

Rezo.ai is an AI-based platform that automates and analyzes customer-agent interactions in contact centers, enhancing efficiency and improving customer experiences.

Bright Pattern

Bright Pattern is an AI-powered omnichannel contact center software that enhances customer service across multiple digital channels, integrating with various CRM systems.

Channels

Channels is an app that enhances customer service by integrating with platforms to display key customer information during calls and offers features like IVR and call management.

Blinger.io

Blinger.io is an omnichannel customer support platform that integrates messaging apps, live chat, and email into a single helpdesk interface.

Velaro

Velaro is live chat software for enterprises, enabling efficient customer service with automation, analytics, and workflow management to enhance interactions and productivity.

Mimin

An AI platform for businesses to manage customer chats and calls across channels, automate replies and tasks, and handle support, sales, and transactions in one workspace.

Angel CX

Omnichannel AI platform that creates and manages conversational assistants to handle customer inquiries across web, mobile, voice and social, with human escalation and analytics.

Nosnia.ai

Nosnia.ai lets businesses use WhatsApp with AI chatbots and automation to manage 24/7 customer messages: route and tag chats, send templates and campaigns, integrate CRMs, and track analytics.

Bread Crumbs

Bread Crumbs unifies customer conversations across WhatsApp, email, and web chat, with tools to manage support, use AI assistance, track performance, and collect feedback.

askVela

AI live chat widget for e-commerce and websites that answers customer questions using store and site data, with quick setup on most platforms.

美洽

美洽 is an app that provides a platform for businesses to manage customer service across various channels, enhancing communication and support.

Knowlarity

Knowlarity is a cloud-based communication platform that enhances business interactions and customer service through integrated telephony and multi-channel capabilities.

53KF

53KF is a customer service platform that offers multi-channel support, customizable interfaces, and tools for data analysis to enhance sales and optimize costs.

ServiceAgent AI

ServiceAgent is an AI call answering solution for home service businesses, managing appointments and customer inquiries 24/7, while capturing leads.

Ringflow

Ringflow is a cloud-based contact center platform that integrates multiple communication channels for efficient customer support and personalized interactions.

Odigo

Odigo is a contact center platform that enhances brand-customer interactions through multi-channel communication and AI-driven solutions for improved service and efficiency.

Aheeva

Aheeva is a contact center management software that offers call distribution, monitoring, and reporting features accessible via the internet.

PhoneIQ

PhoneIQ is a cloud-based contact center solution integrated with Salesforce, enhancing communication and sales processes for businesses.

NUACOM

NUACOM is a hosted phone system for businesses, providing features like call management, IVR, call recording, and analytics to enhance communication and customer support.

Richpanel

Richpanel is a customer service platform that streamlines support with a self-service portal, live chat, multi-channel help desk, and analytics tools for better management.

Desku

Desku is an AI-driven customer support platform for E-commerce and SaaS, offering tools like chatbots, live chat, and knowledge bases to streamline customer interactions.

Tactful

Tactful is an AI-driven tool for managing customer communication across channels, featuring a unified inbox, queue management, reporting, and an automated chatbot.

Quvu

Quvu is a cloud-based contact center management tool that enables analysis of statistics, queues, and agent activity using existing hardware.

Alvaria

Alvaria is a contact center and workforce optimization platform that enhances customer interactions and operational efficiency across various channels.

Ringpin

Ringpin is a tool for remote sales, providing an omni-channel contact center that integrates various communication methods for businesses.

IVR GURU

IVR GURU is a cloud-based IVR service that streamlines call management, routing calls efficiently, and enabling self-service options for enhanced customer support.

Nvoip

Nvoip is a cloud VoIP platform offering voice calls, SMS, chat, real-time call management, CRM integration and an API for automating and monitoring business communications.

Fluents

Automates inbound and outbound phone calls with AI voice agents, handling routing, lead capture, scheduling, live transfers, and CRM integrations while syncing call data.

RemoteCall

RemoteCall is a cloud-based solution for remote support, allowing IT professionals to assist clients on PCs, mobile devices, and via camera.

Voiclet

Voiclet enables businesses to receive customer calls on their phones and manage support agents remotely, with tools for voice interaction and customization.

Omnilinx

Omnilinx is a web-based platform for managing customer support across multiple channels, centralizing interactions, and optimizing agent performance.

QueueMetrics

QueueMetrics monitors call center performance, tracking metrics like agent productivity and call statistics while supporting Asterisk PBX integration.

Office24by7

Office24by7 offers automation tools for communication, marketing, and sales, helping businesses improve efficiency and manage operations effectively.

OnviSource

OnviSource is an automated call recording software that enhances call center operations with AI-driven analytics and automation for improved performance and customer interactions.

eReceptionist

Business phone app that lets companies make/receive VoIP calls, texts and video, manage voicemails, IVR routing, transcriptions, scheduling, recordings and CRM integration.

Klariqo

Deploy an AI voice and chat assistant in minutes to handle 24/7 calls and website chat, auto-book appointments, capture leads, transcribe conversations, provide CRM, calendar and analytics with human handoff.

superU AI

Automates incoming and outgoing business calls with an AI virtual receptionist that screens callers, handles inquiries, routes important calls to human agents, and integrates with CRMs and shops.

Whelp

Whelp is an app that uses AI chatbots and omnichannel messaging to reduce customer wait times by 60%, while providing advanced reporting for performance tracking.

SparkTG

SparkTG is a cloud-based contact center solution that improves business communication with features like call routing, analytics, and 24/7 support.

NovelVox

NovelVox enhances contact center operations by integrating customer interactions across multiple channels and providing AI tools for improved service and agent efficiency.

Reply Hub

Reply Hub is an AI tool for automating and personalizing responses across digital channels, improving customer service efficiency and engagement.

LiveTex

LiveTex manages customer conversations across websites, messaging apps, social networks, email, and other channels, with chatbots, automation, integrations, and analytics.

Conecto

Conecto combines live chat, AI support, shared inbox, CRM, ticketing, knowledge base, and analytics to help teams manage customer conversations and automate routine support.

AISolve

Omnichannel AI chatbot platform for agencies and businesses: unifies WhatsApp, Telegram, email and web chat; build no-code automation, train bots on PDFs; white-label dashboard.

Dialbox

AI receptionist for Canadian businesses that answers calls, takes messages, books appointments, and turns missed calls into leads; runs 24/7 and is quick to set up.

wait astra

Create and manage always-on AI agents that detect visitor intent, guide product exploration, and convert anonymous traffic into qualified leads.

Avallon

Avallon automates insurance claims operations by using AI agents to handle routine phone calls and process claim documents.

AI Desk

AI Desk is a customer service platform that uses AI to handle and route messages, automate ticketing, summarize conversations, detect language, capture leads, and help teams resolve issues faster.

Geomant

Geomant provides software solutions for optimizing contact center operations, enhancing agent productivity, and improving customer interactions with intuitive tools and analytics.

Edify

Edify is a global communications platform that combines contact center, unified communications, and APIs in a single no-code system for organizations.

Luware

Luware provides cloud-based customer service solutions integrated with Microsoft Teams, featuring contact center functionalities and compliant recording.

Daktela

Daktela is a unified communications app for managing customer interactions via voice, email, chat, SMS, and social media, enhancing operational efficiency and support.

Custobar

Custobar is a customer service platform that consolidates customer data from multiple channels for efficient management and personalized interactions.

Clarabridge Engage

Clarabridge Engage is a customer service app that manages interactions across channels, consolidates data, and utilizes analytics for efficient service and customer insights.

Inboxx.ai

Inboxx.ai centralizes customer conversations and automates calls and WhatsApp messages to answer questions, qualify leads, route conversations, and book appointments.

CallFlow

CallFlow provides toll-free numbers, call forwarding, call tracking, routing, IVR, campaign management, and call analytics.

Chatwik

Chatwik combines customer conversations from messaging, email, and website chat in one workspace, with tools for team support, contact management, help centers, and analytics.