Comstice

Comstice is for contact center agents, supervisors, and managers who need call-handling tools and a clearer view of team and queue activity. It supports contact centers using Avaya, Cisco, or Amazon Connect, with features that vary by platform and setup. Agents can use a browser-based webphone and portal for call control, agent status, contacts, and call logs. Depending on the integration, the portal can also include CRM features, team and shift information, and agent performance reports. Supervisors and managers can use wallboards and reports to monitor live queue activity, call volumes, and agent states, review historical performance, and set alerts for selected thresholds. Wallboard data can be viewed on the web, and mobile access is available for supported setups.

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