Enhance your experience with the desktop app for Hostcomm on WebCatalog Desktop for Mac, Windows.
Run apps in distraction-free windows with many enhancements.
Manage and switch between multiple accounts and apps easily without switching browsers.
The Hostcomm app is designed to provide users with a comprehensive platform for managing their accounts and services. It offers a centralized interface where users can access and manage various aspects of their account, ensuring streamlined communication and efficient service management.
Key features of the app include secure access to account information, allowing users to view and manage their details effectively. The app also supports efficient communication, enabling users to stay updated on service-related notifications and updates. Additionally, it provides tools for managing service configurations and settings, ensuring that users have full control over their services.
By utilizing the Hostcomm app, users benefit from enhanced convenience and accessibility. The app's intuitive design makes it easy for users to navigate and perform tasks, reducing the complexity associated with managing multiple services. Overall, the app serves as a valuable tool for users seeking to simplify their service management processes and improve their overall experience.
Hostcomm is one of the first providers of hosted contact centre services in the UK. Established more than 14 years ago, its solution now offers comprehensive omnichannel capabilities with strong inbound and outbound AI functionality. It has over 500 customers.
Its support and training centre, along with all its staff, are based in the UK. Its customers get a guarantee of telephone support with a technical expert at all stages of any enquiry. In 2018, its average hold time was only ten seconds, and ticket resolution length was one hour and fifteen minutes.
Omnichannel Contact Centre Platform Highlights
* AI Chat and Voice: Its chatbot has the intelligence to have natural language conversations. It delivers superior customer engagement, code-free setup, and deeper customization functionality. Able to handle FAQs, problem solving, negotiation, and sales, and installable on a website or any social media platform, it further offers an on-premise hosting option, PCI-DSS level security, intuitive in-window authentication, and a personality engine. The result is a virtual conversation solution able to exceed customer engagement expectations, no matter what the industry.
* Hosted Predictive Dialler: Its predictive dialler solution delivers fewer hang-ups, increased rep efficiency, and higher call connect rates. It automates the dialing process with built-in additional intelligence designed to continuously learn, improve, and maximize talk time with the right leads. It also has an integrated voice bot able to work as a virtual agent and make unlimited numbers of calls simultaneously.
* Complete Modularised Solution: Its platform includes IVR, SMS, live messaging, email, chatbot, and hosted dialler functionality, enabling customers to communicate in the way they feel most comfortable. It offers these features in one modularised but seamlessly connected, scalable solution, allowing you to choose the channels that best fit your needs and easily expand as your customer base grows.
Disclaimer: WebCatalog is not affiliated, associated, authorized, endorsed by or in any way officially connected to Hostcomm. All product names, logos, and brands are property of their respective owners.
