Kixie
kixie.com
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily automated calling and texting for HubSpot, Salesforce, Pipedrive, Zoho, and other leading CRMs. Call or text numbers from your CRM – or any webpage in Google Chrome – in one click, with every interaction recorded automatically in your CRM. The Kixie PowerCall Chrome extension enables sales and other customer-facing teams to boost performance with a suite of advanced calling and texting features. Kixie automatically recognizes phone numbers on any web page you visit in Chrome, and places a click-to-call button next to each number for one-click dialing. Calls, texts, dispositions and activities are logged automatically in your CRM, practically eliminating the need for the tedious manual record-keeping that slows down salespeople in their day-to-day activities. Features include: • PowerDial through lists of contacts automatically. Boost productivity tenfold by dialing up to 10 numbers simultaneously with multi-line PowerDialer • Advanced AI-powered local presence lets users call from a number with the same local area code as the person they’re calling
Copilot
copilot.live
Nobody should use old-school workflow chatbots when AI-powered chatbots can give 100x better user experience. Copilot.live helps you with just that: AI-enabled conversations on your website, for your visitors and users. Imagine a chatbot with ChatGPT capabilities but just for your product or website. Copilot.live is a platform where you can build a Copilot just for your website. Having a Copilot on your website is like having a smart receptionist for your brand who interacts and helps with all queries of your visitors. Additional functionalities of capturing leads, smart customer support assistance, and voice support make your Copilot a super-smart assistant. You can create and publish a customized chatbot within 10-15 minutes.
Chatnode
chatnode.ai
ChatNode is an AI chatbot builder that allows anyone to create intelligent chatbots powered by OpenAI's GPT technology. With ChatNode, you can train a chatbot on your own data like websites, PDFs, documents, and text. The chatbot can then have natural conversations and answer questions related to your data. ChatNode makes it easy to add a chat widget to your website. There are different pricing plans available including a free plan to test it out. ChatNode utilizes OpenAI's powerful natural language processing models like GPT-3. You provide the data you want your chatbot trained on by either connecting to a website or uploading documents. ChatNode processes and analyzes this data to create a knowledge base. It then fine-tunes an AI model based on your data so the chatbot can have knowledgeable conversations. When website visitors engage with your chatbot, it generates human-like responses based on its training. The more data provided, the smarter the chatbot becomes. * Train on any data - Upload PDFs, Word docs, text files or connect to a website to train the chatbot. The more data the better. * Embed anywhere - Easily add the chatbot to your website with a few lines of code. ChatNode offers embeddable widgets. * Intuitive dashboard - The dashboard allows you to train, manage, and monitor multiple chatbots. Track conversations and optimize chatbot performance. * Customize appearance - Customize the chatbot's name, avatar, colors and branding to match your business. * Slack integration - Integrate your chatbot with Slack to answer questions right in your workspace. * API access - For advanced customization, ChatNode offers API access to build on top of the platform. * Affordable pricing - Plans start at free and scale as your usage grows. Get 2 months free with annual billing.
Trengo
trengo.com
Trengo is a comprehensive customer engagement platform designed to streamline communication across multiple channels, enhancing the customer experience and team collaboration. With a focus on efficiency and automation, Trengo enables businesses to manage customer interactions seamlessly from a single interface.
Document360
document360.io
Document360 is an AI-powered Knowledge Base platform designed for creating Knowledge bases—public and Private—SOPs, User Manuals, Documentation, and more. With its intuitive interface and robust features, Document360 centralizes knowledge, streamlines collaboration, and delivers exceptional documentation. Distinguished by its unique functionalities, it is SOC 2 Type 2 certified, offers private hosting, and enables seamless third-party integration. Here’s what Document360 offers in terms of functionality: * Ask Eddy: For quick answers, users can ask Eddy any queries and Eddy brings you the most accurate answer from the relevant article. Saving time searching the entire article. Eddy simplifies drafting your help articles by generating relevant FAQs from the articles. This saves time for your team and provides a smoother and intuitive experience for your customers. * Dashboard: The centralized hub presents a visually appealing and intuitively designed dashboard, providing a comprehensive overview of crucial information. It's the nerve center for a more seamless and insightful experience. * Intuitive Block Editor: The new block editor streamlines the content creation process. With the addition of an inline comment feature, collaboration becomes real-time and effortless, fostering a more dynamic editing and review process. * Customization Centralized Hub: Empowering users with unprecedented control, the customization hub allows for fine-tuning documentation aesthetics. Teams can effortlessly customize layouts, color schemes, fonts, and branding elements to align documentation seamlessly with their brand identity. * Advanced Analytics: The analytics feature offers real-time insights into user behavior, content effectiveness, and engagement patterns. It transforms raw data into meaningful information, facilitating data-driven decision-making. In addition, you can now take control over reader acknowledgment with read receipts. * Instant Sync Integrations: Instant sync ensures a seamless and real-time data flow between Document360 and various third-party tools and services. Now, Document360 seamlessly integrates with Zendesk Federated Search and GitHub, enhancing collaboration and workflow efficiency. * AI Writer: An AI-powered tool that assists in generating high-quality content, ensuring consistency, and reducing the time required to produce documentation. * AI Business Glossary Generator: Automatically generates a comprehensive business glossary, helping users maintain consistent terminology across their documentation. * Markdown Text Editor: A simple Markdown editor allows users to style text documents using typical formatting techniques, including headings, emphasis, lists, images, and links, making it easy for non-developers to pick up the basics. * Category Manager: Create a well-structured hierarchy of all your knowledge base content, up to 6 sub-categories, making it easy for users to find and digest information. * Roles and Permissions: Document360 allows you to restrict who can access what to keep your knowledge base secure. You can add authenticated team members to contribute to specific projects. * Localization: Understand your global audience; you can translate articles, snippets, variables, and glossary to 50+ languages. * Private Hosting: Gain access to fully isolated environments for greater power and control over your hosting environment for the best performance. * Versioning: Rollback and versioning features allow you to see the change history for each piece within your knowledge base. * Backup and Restore: Document360 automatically backs up your projects daily. However, you can manually back up your project at any point. You can restore the entire project or a part of your knowledge base to a previous state from the available backup. * API Documentation: Users can import their OpenAPI specifications and have documentation generated automatically. Document360 is the market leader in innovation in the generative AI Knowledge base category, serving various industries across 30+ countries in building their knowledge bases. Our clients include VMware, McDonald's, Daikin, Virgin Red, NHS and more.
Ziwo
ziwo.io
ZIWO is Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients with a crystal-clear voice. ZIWO has readymade plugins with most CRM and is integrable with any app. Ziwo provides businesses with access to an industry-leading cloud contact center solution. The software includes advanced features such as call tracking, Virtual phone numbers in 150+ countries, Call Masking, End Call Survey, CDR, IVR, Real-time Reporting, and more. Ziwo provides its solution to clients such as Tabby, Damac, Talabat, Deliveroo, Al Tayer, Floward, and many more.
Sendbird
sendbird.com
Sendbird believes that conversations are at the heart of building customer relationships. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like Virgin Mobile, Hinge, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month. In fact, Sendbird powers the in-app conversations of more than 300 million monthly active users sending more than 7 billion messages per month across 1200 global customers. Demo Sendbird in action here: https://sendbird.com/products/demos Headquartered in San Mateo, California, Sendbird is backed by re ICONIQ Growth, STEADFAST Capital Ventures, Tiger Global Management, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab and Y Combinator.
ChatWizard
chatwizardai.com
ChatWizardAI offers a platform to build custom AI-based chatbots for businesses. Here are the key highlights: * Custom AI Chatbots: The platform allows businesses to create their own AI-powered chatbots that are tailored to their specific needs and branding. These chatbots can be used for customer service, sales, FAQs, and other business applications. * ChatGPT-based Technology: The chatbots built on the ChatWizardAI platform are powered by ChatGPT-like language models, enabling them to engage in natural, human-like conversations. * No-Code Chatbot Builder: The service provides a user-friendly, no-code interface that allows businesses to easily configure and customize their chatbots without the need for extensive technical expertise. * Data Integration: Businesses can integrate their existing data, such as website content, documents, and FAQs, to train the AI chatbots and make them knowledgeable about their domain. * Customization Options: Users can customize the appearance and behavior of the chatbots to match their brand identity and align with their specific requirements. * Seamless Integration: The chatbots can be easily embedded on any website or platform using a few lines of HTML code, allowing for quick deployment across various touchpoints. * 24/7 Availability: The AI chatbots are available 24 hours a day, 7 days a week, enabling businesses to provide constant customer assistance and support. * Multilingual Support: The chatbots can converse with customers in over 30 languages, catering to a diverse customer base. * Pricing and Plans: ChatWizardAI offers different subscription plans, including a Starter plan, a Growth plan, and a Business plan, to cater to the needs of businesses of varying sizes and requirements.
Customerly
customerly.io
Give your customers the support they deserve. Customerly makes it easy to continue offering your customers world-class support while you grow and scale your business
Gladly
gladly.com
Gladly is the only customer service software built around people, not tickets. AI is revolutionizing how we work and communicate. Consumer expectations of how they're known and treated by brands has never been greater. At the same time brands are under pressure to do more with less and must balance the tension between saving money with AI and automation, while still delivering world-class experiences for consumers. The right experiences create connection, loyalty and customer lifetime value. Customer service software built on tickets fails to navigate this tension. And brands who rely on ticketing software are failing in this new economy. Bloated tech stacks. Duplicate tickets. Consumer repetition and frustration. Fumbling and flustered agents. Two bad service experiences will lose a customer for life. Gladly applies AI differently, to help commerce brands deliver radically personal, concierge-level customer service at scale. With Gladly, consumers help themselves when they want and customer service agents are made into superheroes, gaining efficiency and productivity. Every conversation in Gladly starts with a real-time understanding of the customer -- who they are, their preferences, their conversation and purchase history with the brand, every interaction in one place. And with every channel built-in natively - VOICE, email, SMS, chat, social messaging, self-service – brands have one, lifelong conversation stream with their customers. Gladly's customers are the world’s most loved brands -- Allbirds, Bombas, Crate & Barrel, Deckers, Eddie Bauer, FTD, Nordstrom, REI, Ulta Beauty, and Warby Parker. These brands and hundreds more leverage Gladly to build lifelong loyal customers through deep connections.
Continually
continual.ly
Free chatbots and live chat for your website. Drag and drop chatbot builder, no coding skills required. We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or if they're in another time zone. Most websites ask customers to fill in long forms, and provide lots of information. It's an impersonal and unfriendly experience. And as a customer, you don't know when you'll hear back. Research by insidesales.com shows that waiting even 5 minutes to respond to a customer dramatically reduces your chances of closing the business. We give you a single line of code you can add to your site to automatically reply to potential customers and generate more qualified leads without the expense of additional sales people. Continually lets you replace forms with simple messaging, making it easy for customers to get the information they need as quickly as possible. Some examples of what we can do to help you convert website visitors to customers: * welcome new visitors and ask if there's anything they need help with * use discovery questions to qualify leads * quickly book appoinments for hot leads * build your newsletter list by asking for signups at the right time * signpost useful content like blog articles, videos or ebooks
Reply.io
reply.io
Reply is a sales engagement platform that helps you automate & scale multichannel outreach, so you can generate more leads, acquire new customers and grow revenue faster.
Aloware
aloware.com
Aloware is an omnichannel cloud-based phone system and customer engagement platform designed specifically for small and medium-sized businesses (SMBs). One of the key features of Aloware is its integration with various CRMs such as HubSpot, Pipedrive, Zoho to name a few, and communication channels, including VoIP phone calls, SMS text messaging, and email. This allows SMBs to manage all their customer conversations from a single dashboard, making tracking interactions easier, prioritizing leads and support tickets, and ensuring timely follow-ups for sales and support teams. Aloware also boasts its TCPA-compliant Power Dialer which aids agents in maximizing their call productivity without fear of accidentally dialing DNC numbers, or being tagged as a "scam". The latest addition to Aloware's roster of competitive features is its very own in-app AI chatbot, AlohaBot, which does not require a third-party app integration, making it smoother, faster, and the most advanced in the market. Paired with the legendary Sequence+ that empowers businesses to automate workflows and trigger actions such as SMS/MMS, call, and email campaigns, Aloware equips SMBs with an all-in-one communication tool to gain the sharpest edge in their industries.
3CX
3cx.com
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience. With integrated video conferencing, apps for Android and iOS, website live chat, SMS and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.
NICE inContact
incontact.com
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
Genesys Cloud
genesys.com
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. * Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. * Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. * Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.
Callbell
callbell.eu
Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.
Gist
getgist.com
Gist is a suite of tools businesses use to market, sell, and communicate with their customers. They are on a mission to help marketing, sales, and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist, and they are just getting started. Customers use them to talk to their leads and customers and be that central source of truth. They believe that they’re in the middle of a huge shift in the SaaS space towards all-in-one platforms and they need their help.
Botmakers
botmakers.net
Botmakers helps agencies and marketers create bots in less time using more than 150 plug-and-play chatbot templates. ------------------ The following types of templates currently available: • Customer service, live chat, customer support, and FAQ chatbots. • Restaurant reservation bots for foodservice companies and restaurant chains. • Appointment, scheduling, and receptionist chatbots for doctors, lawyers, personal coaches, politicians, hotels, brick and mortar agencies, etc. • E-commerce chatbots. • Brand chatbots for apparel companies, movies, non-profits, etc. • Personal chatbots for celebrities, musicians, and politicians. • Delivery chatbots for restaurants and foodservice companies. • Transportation chatbots for airlines, bus, train, and other public transportation companies. • News bots for publishers. • Travel bots for online travel agencies and hotels. • Real Estate scheduling chatbots for brokers and real estate agencies.
Ultimate
ultimate.ai
Ultimate is the world’s leading customer support automation platform — helping businesses scale their customer service with conversational and generative AI. A consistent leader on review platform G2, our cutting-edge technology and customer-centric support enables conversational automated experiences across all text-based communication channels. Thanks to artificial intelligence built and researched in-house and an expert 150-employee-strong team, Ultimate counts players from DeepL to Deezer, and Zendesk to Zalando among its global customer base. Companies such as these can expect to reach automation rates of 60% across chat, email, messaging and more — in 109 languages, 24/7. Adding to our track record of measurable ROI and cost savings for businesses, our just-launched product addition, UltimateGPT, uses the same generative AI tech behind ChatGPT to deliver accurate support automation in mere minutes.
Creatio
creatio.com
Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Millions of workflows are launched on their platform daily in 100 countries by thousands of clients. Genuine care for their clients and partners is a defining part of Creatio DNA. Creatio offerings include a no-code platform (Studio Creatio), CRM applications (marketing, sales, and service), industry workflows for 20 verticals and marketplace add-ons. They help their customers digitize workflows, enhance customer and employee experiences, and boost the efficiency of commercial and operational teams. Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio products receive raving end-user reviews on peer-to-peer portals. Their customers enjoy the freedom to own your automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code, and a universe of ready-to-use templates and connectors. Their platform empowers knowledge workers to build applications with no-code while increasing organizational capacity. They believe in genuine care. They build sincere relationships with their clients and partners by giving a hand first and then thinking about business, communicating transparently and openly, and listening, adjusting and bringing value. Creatio is an American company headquartered in Boston, MA. They have 700+ employees in six offices and a local presence in 25 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others. Creatio partners with 700 GSIs and local integrators. Their culture is about genuine care for their clients and partners, passion, going the extra mile and staying positive.
typedesk
typedesk.com
Canned Responses, Supercharged! typedesk is the leading app to reclaim time wasted typing the same things over and over again! Create text templates of your every day sentences and messages, and typedesk makes reusing them quick and easy. ➤ How it works Use the / character followed by your custom shortcuts to quickly insert your response. For instance, typedesk can transform
eDesk
edesk.com
eDesk helps online retailers and brands deliver seriously extraordinary customer service, everywhere they sell. eDesk offers a whole suite of award-winning eCommerce tools to streamline customer support processes and reporting for faster response times to dramatically improve productivity and profitability. Its customer support software has been designed specifically to give eCommerce businesses a unified view of all customers’ queries, centralizing all their support channels, social media, webstore and marketplace messages, with its Smart Inbox. It automatically prioritizes messages based on your business needs and assigns them using role based rules, so your team can reply to customers 5x faster, build loyalty and drive repurchase. When dealing with customer queries, its AI automation suggests the best answers and translations so your agents can respond easily, and in any local language. Businesses serious about selling online can scale customer service as they expand into new markets with confidence. eDesk natively integrates with and consolidates data from over 200 marketplace, webstore, social networks, communications, and logistics channels – more than any other customer support software provider – so you can access end-to-end order information at the click of a button. eDesk is also the only customer support solution on the Amazon and Walmart developer councils, helping online retailers and brands grow their businesses through new sales channels, well-connected to their customer support tools and processes.
Verint
verint.com
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Verint's solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. They help their customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap.
MinChat
minchat.io
Chat API/sdk that enables you to create chat functionality into your app or website within minutes saving you months of development time time. MinChat also comes with prebuilt UI's making it even easier to have chat functionality setup into your app or website.
Chatra
chatra.io
Multichannel support platform built for businesses, big and small. Help your customers better with Chatra!
Morph.ai
morph.ai
WhatsApp Chatbot & Business Solutions Morph.ai is a platform that on-boards businesses on WhatsApp and lets them create chat-flows for complex use cases. The platform can be leveraged to create WhatsApp chatbots for lead generation, customer support, e-commerce orders, booking of service, nurturing leads, sending notification and more Full description * Morph.ai is a cloud-based marketing automation solution that helps small to large businesses deliver personalized customer experience via WhatsApp chatbots. The platform's capabilities begin from on-boarding clients on WhatsApp Business API. Features of the platform include a chat flow builder, AI-based bots, multiple channels, lead nurturing, web and messenger marketing, CRM synchronization, analytics and more. Plus, it offers various tools for users to manage multiple marketing campaigns, website widgets, A/B tests, lead lifecycle, and automated follow-ups via the LiveChat plugin. Morph.ai features a chat flow builder that helps users define conversation direction, data properties, branching, modular blocks, user inputs, Rest API, email and SMS communication, templates and CRM synchronization. The solution includes chat marketing that helps manage fake leads, queries, topic subscriptions, and content integrations. Morph.ai can be integrated with popular SaaS solutions such as Hubspot, Pipedrive, Salesforce, Zoho and more.
Whippy
whippy.ai
Whippy is a powerful SMS & Email communication platform, designed to elevate business productivity and customer engagement with Automation & AI-driven technology. Key products include Team Inbox, Campaigns, Automations, AI Integration, Sequences, Flows, and Reviews. Whippy's all-in-one solution streamlines communication, seamlessly replaces multiple tools, and empowers businesses to enhanced productivity and maximize their growth.
Landbot
landbot.io
Landbot.io is a no-code chatbot platform that empowers businesses to build frictionless conversational experiences from end-to-end. Turning conversations into profitable outcomes, Landbot helps Marketing, Operations, and Customer Service teams triple their efficiency and cut operating costs by 30% or more. Whether it's for WhatsApp, Web, or Messenger, anyone can create automated chatbot flows to better engage customers and increase conversion rates. Landbot is also leveraging recent advancements in GPT and AI to help make the chatbot building experience even more accessible, combining the no-code capabilities of Landbot with other Large Language Models.
Messagely
messagely.com
Customer support software & messaging platform by Messagely. Have more meaningful conversations with happier customers & grow your business faster.
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