TCN

TCN is for contact centers that need to manage customer calls and digital conversations, coordinate agents, and track performance from one cloud-based platform. It supports inbound service and outbound calling, including contact centers handling customer support, sales, and collections. Agents can handle voice calls, SMS, email, and chat in a shared interface. For calls, teams can use automatic call distribution and interactive voice response (IVR) to route customers, and predictive, preview, or manual dialing for outbound campaigns. Managers can use dashboards and analytics to review activity and agent performance, alongside tools for call recording, workforce management, compliance, and integrations with customer relationship management systems.

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