Page 4 - Top Parloa Alternatives

GroWrk

growrk.com

Established in 2019, GroWrk specializes in providing comprehensive end-to-end IT equipment solutions tailored for distributed teams across more than 150 countries. Our innovative platform streamlines the entire process of device procurement, deployment, retrieval, and support, enabling companies to manage their global IT inventory from a single, user-friendly dashboard. This efficient approach ensures prompt and effective employee onboarding and equipment management, regardless of location.

Kodif

kodif.ai

Kodif is an AI-powered platform designed to automate customer support. The platform leverages a combination of General AI (GenAI) and Low-code to revamp customer service workflows and operations. In essence, the tool aims to enhance the customer experience through AI-driven solutions. Diverse industries such as e-commerce, retail, healthcare, and logistics and supply chain can utilize it to streamline their customer support. Kodif provides a comprehensive suite of offerings including their Platform, AI Agent Copilot, and Customer Autopilot. The AI Agent Copilot is designed to empower customer support teams by providing contextual AI workflows, workflow automation, and a chat assistant. It also aids in maintaining Standard Operating Procedures' consistency, potentially improving handle time and agent satisfaction while reducing training time. The Customer Autopilot feature allows customers to resolve their issues independently via any digital channel. It features real-time customer information, automated email responses using sentiment analysis, and self-guided forms for a customized self-service experience. Moreover, the platform provides AI-driven insights and analytical tools for CX leaders. It benefits user's leadership with easy access to transactional and customer journey insights, real-time data on agent productivity, process optimizations, and trend identification. Integrations with other CX platforms and more than 100 carriers are also available to promote efficient workflows and decision making processes. Additionally, Kodif complies with stringent data security standards ensuring safe and secure transactions.

Enchant

enchant.com

Better conversations with your customers. Our customer-centric products help you provide AI‑powered support with a personal touch. Omnichannel shared inboxes, knowledge bases & live chat. All in one intuitive platform. For teams of all sizes.

Alphachat

alphachat.ai

AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour. The value the product provides: Increase your customer support efficiency in messaging channels. * Measure and increase resolution rate. * Reduce agent workload and leave FAQ answering to the AI. * Increase deflection rate in chat. * Put repetitive tasks on autopilot. * Cross reference chat resolution data to your call center data. Make customers happy * Immediate answers to questions 24/7 * Intent detection and Natural Language Understanding. * Measure AI answer quality. * Answers in every language. * Bot-to-human handover with built-in live chat. Set it up in less than an hour. * Templates for different industries (SaaS, eCommerce, finance, telecoms). * AI suggests improvements into your training data. Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice).

Kore.AI

kore.ai

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human assisted and to build generative AI enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe.

Leadoo

leadoo.com

Leadoo is a conversion platform that turns passive website traffic into active leads and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website conversions have never been higher. But most site visitors are passive and not ready to buy. On average, 98% of site visitors leave without converting. These low conversion rates can plague performance. So they’re on a mission to align and empower marketing and sales teams to convert better and create new commercial efficiencies together. They do this through: * Engaging onsite bots to drive conversion journeys * Powerful personalization to improve user experience * Company identification to identify prospects * User journey mapping to map sales cycles * Analytics to understand users * AI to answer user questions automatically based on site content * Sales alerts to support commercial teams * CRM integration to bring it all together * Leadoo also comes with a dedicated team of conversion experts who set up and constantly optimize conversion journeys through the site. For 800 Leadoo clients over their first 12 months with them, they found the average increase in base conversion rates was 74%. In simple terms, Leadoo provides all the tools and insights needed to: * Identify website visitors * Activate them onsite * Nurture them during their buying journeys * Ultimately convert more of them into customers

Deskpro

deskpro.com

Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience. Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside a self-service knowledge base. You can also use analytics and reporting tools that allow businesses to monitor performance and make data-driven decisions. Deskpro is designed to improve communication between businesses and end-users to deliver a superior customer service experience. Join thousands of companies who choose to transform their support, including Sony, Apple, Microsoft, Vodafone, Aon, Intel, P&G, Airbus, and more.

Stonly

stonly.com

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.

DialShree

webrtc.elisiontec.com

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. DialShree's VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government

SuperDesk

superdesk.ai

SuperDesk – a generative AI powered IT and customer service desk experience built on top of your native cloud platforms with components like AWS Bedrock and Databricks DBRX and with connections to your platforms for IT and customer service management like ServiceNow, Freshdesk, Zendesk, Salesforce, Hubspot and more. SuperDesk is meticulously designed to cater to the dynamic needs of businesses across the spectrum, from burgeoning startups to established global enterprises. SuperDesk platform’s scalability is central to its architecture, enabling personalized automation solutions that evolve with your business. Discover how SuperDesk can elevate your operational efficiency by exploring its tailored solutions across various industries and organizational sizes.

Mojo Helpdesk

mojohelpdesk.com

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. Key Features: * Tickets: Instantly search and review tickets, post a comment or a staff note, prioritize, tag, and resolve. * Management: Manage contacts, agents, groups, teams, ticket queues, and more aspects of your helpdesk account. * Administration: Billing, security, add-ons, and more account settings available for admins. * Reports: View and manage different reports (dashboard, tickets count, aging summary, etc). * Multiple helpdesk accounts: Supports multiple helpdesk accounts, on which you have at least an agent role. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.

Docsie

docsie.io

Docsie is a web-based documentation platform that enables businesses to build, maintain and publish excellent product documentation in multiple languages. This platform helps you analyze how your customers interact with your documentation and provide you with insights on how to improve your docs. If you can only imagine as your product grows, so do your product docs. Using documentation made in Docsie will make it easier for your customers to find relevant knowledge about your product in your documentation and make them happier in the long run and help you successfully retain them. Docsie also connects you to a state of art translation marketplace that also helps you translate your product docs with the help of certified translators, machine learning and advanced translation speed and accuracy improvement algorithms. Docsie is an all-in-one web-based documentation platform that enables companies to build, maintain, and publish excellent product documentation in multiple languages. Our platform also helps analyze how their customers interact with their documentation and provides them with insights on how to improve their docs.

VOCALLS

vocalls.ai

Automate any customer interaction. VOCALLS is an enterprise conversational AI platform that automates both online and offline customer interactions for elevated CX that saves money and increases revenue. Our AI solutions are designed to efficiently manage both inbound and outbound repetitive customer interactions so agents can focus on more complex tasks. AI can work around the clock to quickly process customer queries through voice, chat, and email. * Voicebot: Increase outbound and inbound calling. * Chatbot: Engage more customers. * Emailbot: Reallocate time spent reading and assigning emails. * LiveTranslate: Translate live so agents can help every customer. Our experts work closely with clients to design a solution that fits their needs and current tech stack, including IVR, CRMs, telephony, and CCaaS. We offer continuous support to ensure optimal performance.

Teneo Developers

developers.teneo.ai

Teneo, the SaaS Platform for Conversational AI, is a Development and Runtime Environment for productive teams. Find some shortcuts below: * Voice Bot & Contact center * Multi-Language Bot * Instant Messenger Bot * Bot Performance & Improvements * Collaboration & Prototyping * IT/HR & Shared Service Bot

Locobuzz

locobuzz.com

Locobuzz is an award winning social media analytics and engagement platform, which can be effectively deployed to listen and respond to online buzz created by the brand and assess effectiveness of a given marketing campaign. Locobuzz not only helps in 'Listening' to social media but also 'Engaging' with users on personalised basis using inbuilt CRM features. Powerful bucketing of data generates insights and provides actionable data. We contrive a one stop digital intelligence hub for your brand. This eases the efforts taken to drive your digital strategy and brand identity with structured and powerful analytics & visualizations, free from the excess of complex social data. We help you with Real Time Experience, Thought Leadership & Crisis Management. Locobuzz also, enables businesses to leverage from the power of machine learning and NLP for creating an interactive experience using multilingual chatbots. We believe that the potential of conversational commerce can refine productivity by incorporating human intelligence into machine by means of AI.

Desku

desku.io

Desku is at the forefront of AI-driven customer support, specializing in solutions designed for E-commerce and SaaS industries. The company aims to transform the customer service sector by focusing on increased efficiency, enhanced user experiences, and enterprise-grade reliability. Offerings by Desku * AI-Powered Automation: Desku's AI-driven chatbots and automation utilities significantly reduce support workload. * Shared Inbox: Desku offers a lightning-fast, user-friendly, AI-enhanced inbox that is optimized for modern support teams. * Knowledge Base: Desku provides an easy-to-create knowledge base to empower customers with self-service options. * Live Chat: Desku's Live Chat feature allows for real-time, seamless communication with customers. Why Businesses Trust Desku * The platform is trusted by over 1000 support agents and 350 businesses. * Desku helps reduce support queries by up to 50%. * The company contributes to lowering support costs by 40%. Integration Capabilities - Desku allows for seamless integration of existing tools to enhance team productivity. The platform supports over 30+ integrated apps and offers custom actions fueled by real-time customer data.

Pypestream

pypestream.com

Pypestream is a self-service automation platform that transforms how businesses engage and empower their customers. Founded in 2015 with the belief that customers deserve better, our digital platform provides exceptional customer service on any channel, anytime. We cater to clients across multiple industries, primarily enterprises in the Fortune 500, who are dedicated to delivering positive customer experiences. Pypestream serves midsize to large companies in a variety of industries, such as insurance, healthcare, travel, telecommunications, streaming, financial services, and eCommerce, who are committed to delivering exceptional customer experiences.

HelpDocs

helpdocs.io

HelpDocs makes beautiful, easy to use support pages for product-focused teams. Knowledge bases that're easy to maintain, always relevant, and look great. It is solving customer support at scale with self-serve options that customers actually want to use. Better for your customers, and with a reduction in support volume, better for your bank balance too.

Hachly AI

hachlyai.com

Hachly AI is an AI-powered conversational engagement platform that helps businesses increase conversions. A fully functional AI-powered Engagement & Conversation system and an AI SDR for your website to handle visitor conversations and convert them to customers. You will have access to a platform where you can create and set up chatbots for your business. We will help you with integration and tailoring the chatbot to your business needs.

PolyAI

poly.ai

PolyAI builds customer-led conversational assistants that conduct natural conversations with customers to solve their problems. Their conversational assistants understand customers, regardless of what they say or how they say it. They serve enterprises where customer conversation is an important part of doing business. Their customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications. Their enterprise clients deploy PolyAI conversational assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, their enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI was born in the same University of Cambridge lab that pioneered speech recognition. Together, they have published over 200 papers which have been cited over 14,000 times, and registered 7 patents with 4 more pending. PolyAI has offices in London and New York.

Albus

usealbus.com

Albus is an AI-powered Slack search and web assistant designed to enhance productivity and streamline information retrieval for teams. It enables support agents to resolve complex customer queries quickly by searching through a company’s internal knowledge bases, including platforms like Intercom, Confluence, and HubSpot. Key Features: * AI Co-Pilot: Albus acts as a virtual assistant, helping agents find the information they need instantly, which improves first-call resolution rates and reduces the time spent searching for answers. * Unified Search Experience: It connects with over 50 work applications and documents, providing a comprehensive search across all relevant sources to deliver accurate responses. * Quick Setup: Albus can be integrated into existing workflows in under five minutes, requiring no complex configurations or data centralization. * Contextual Understanding: The AI goes beyond simple keyword matching, understanding the context of queries to provide precise answers with direct links to source materials. * Customizable Access: Organizations can tailor data access and permissions, ensuring that team members only see the information relevant to their roles. * Security and Compliance: Albus is SOC-2 Type II certified and adheres to ISO 27001 and 27701 standards, ensuring data protection and privacy. With over 400 organizations using Albus, it significantly reduces onboarding time for new agents and enables teams to provide exceptional customer support.

Paillor

paillor.com

Paillor is a Gen-AI employee support and automation platform that consolidates the knowledge base, SaaS automation, and help desk functionalities into a single platform. It integrates all business systems in one place, enabling employees to easily find information and automate tasks, thus increasing productivity by simplifying work processes through Slack, Microsoft Teams, Google Chrome, or via its website. Paillor effectively handles a wide range of employee requests, including software requests, troubleshooting, password resetting, knowledge searching, employee onboarding, offboarding, and more. Leveraging advanced large language models (LLMs) and sophisticated machine learning algorithms, Paillor efficiently executes actions across the organization, ensuring tasks are completed swiftly and effectively.

KnowledgeOwl

knowledgeowl.com

Clean, simple and intuitive, KnowledgeOwl makes it easy to build and maintain a knowledge base for your customers and employees. A no-nonsense knowledge base software, ready to improve employee knowledge and customer satisfaction. Ít customers' favorite features include: * Intuitive and easy to use editor: create and edit articles in our WYSWIG (what you see is what you get) editor. * A Search that works: be confident your readers can find the information they need quickly. * A Glossary that helps: auto-highlight terms within an article, and scroll over to get the definition. * Straightforward pricing structure: all features available on all plan levels, no sneaky snakes here. * Unlimited readers: even if they need to login to access the knowledge base. * Full branding and Theming Control, plus private domain at all subscription tiers * Ability to split out content to different reader groups, choose who can access what information on your knowledge base. * Embeddable contextual help widget to surface your knowledge base content in your site or app * Flexible Table of Contents organization and navigation: go as many levels deep as you want! * All themes are mobile responsive out of the box * Support a small company with a big heart: we're a B Corp and we're a part of 1% for the Planet & People

Ingeniux

ingeniux.com

Powerful .NET content management software for digital marketing, modern websites, and customer portals. Ingeniux is the leading provider of intelligent content management and digital experience software. Ingeniux technology empowers organizations to manage world-class websites and vibrant online communities across web, mobile, and tablet platforms. Ingeniux software is available as a hosted service (SaaS) or an on-premise application. Ingeniux delivers unparalleled service and support to customers worldwide.

Zupport AI

zupport.ai

Live Chat Support for SaaS Companies. Our mission is your customer's satisfaction. Zupport AI will automatically answer common questions, report bugs, identify similar issues, and escalate to a human agent when needed.

VoiceOwl

voiceowl.ai

VoiceOwl stands at the vanguard of generative AI technology, specializing in the bespoke creation and orchestration of enterprise-grade, large language models (LLMs). Our unique approach involves the development of tailor-made LLMs, building custom Gen AI-powered context aware applications that connect securely to your enterprise data and APIs. Making it more stronger, personalized and secured for enterprises. Giving Virtual Agents the incredible power, flexibility and a personality with the chain of thought prompting and short-term memory & flexible abstractions to build context aware journeys. Central to our innovation is a sophisticated middleware layer, a pivotal component that orchestrates the complex interplay between our generative AI models and enterprise systems. This middleware is the linchpin in managing and maintaining compliance standards, adeptly navigating the intricate web of enterprise-level compliances and security protocols. At VoiceOwl, we are not just building AI solutions; we are crafting a symphony of intelligent, secure, and compliant interactions, facilitated by state-of-the-art LLMs. Our commitment is to deliver a platform where advanced generative AI meets the rigorous demands of enterprise environments, offering a blend of technological sophistication, data security, and compliance acumen.

Quantum Boost

quantumboost.com

Quantum Boost is an AI tool designed to assist in the formulation of chemicals and materials, with the goal of accelerating the development process. This tool aims to help users develop breakthrough products faster than ever before. It offers an AI formulation assistant that guides users in their decision-making process and experimental design, eliminating the need for guesswork. With Quantum Boost, users can expect to benefit from rapid formulation, as the tool utilizes the latest AI algorithms to speed up the process. This helps users bring new products to market faster, giving them a competitive edge. Additionally, the tool provides AI-powered analytics, allowing users to gain immediate insights into their experimental data. These insights empower users to make more informed strategic decisions about their products. Quantum Boost is designed to be customizable and adaptable to different use cases. It offers specific functionalities tailored for various industries, such as inks, paints, coatings, pharmaceuticals, and specialty chemicals. This allows users to optimize their formulations according to their specific requirements. Overall, Quantum Boost aims to provide actionable insights and assist users in solving their toughest R&D challenges. It offers a combination of AI-driven formulation assistance, accelerated experimental design, and data-driven analytics in order to streamline the development process and enable users to formulate products faster than ever before.

Workhall

workhall.com

Workhall is a cutting-edge Business Operations Support (BOS) platform designed to streamline and simplify the operations of your business activities. Whether you hold a C-suite position, manage a department, lead a team, or contribute individually, Workhall empowers you with an intuitive interface to effortlessly create applications, access real-time enterprise data, delegate tasks, foster collaboration among team members, and seek insights into various aspects of your business. All of this is achieved through natural language prompts and a user-friendly no-code approach, eliminating complexities. Leveraging the power of generative artificial intelligence capabilities, a microservices-based architecture, and a repository of reusable functional components, Workhall stands as a secure, scalable, and user-centric software platform dedicated to supporting and enhancing your business operations. It not only optimizes your current investments but also empowers you to drive continuous improvement throughout your organization.

CommBox

commbox.io

CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, digital engagement, business automation, conversational AI, and generative AI chatbots. CommBox helps organizations automate their repetitive work, optimize customer journeys, boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape. CommBox empowers support and sales teams to better engage with customers on their preferred messaging communication channels, such as SMS, Messenger, WhatsApp, Google Business Messages, and more, with the only autonomous communications platform. CommBox's 350+ enterprise customers benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. Discover the CommBox experience: visit www.commbox.io

Richpanel

richpanel.com

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. * Self-service portal to automate repetitive questions. * Multi-channel help desk & live chat. * Reply faster with context. * Get sales through live chat. * Comprehensive customer service reports.