Page 12 - Top Genesys Cloud Alternatives

MinChat

minchat.io

Chat API/sdk that enables you to create chat functionality into your app or website within minutes saving you months of development time time. MinChat also comes with prebuilt UI's making it even easier to have chat functionality setup into your app or website.

BMC

bmc.com

BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

iAdvize

iadvize.com

iAdvize is the leading conversational platform powered by Generative AI for E-Commerce. iAdvize, the leading conversational platform, enables more than 2,000 e-commerce brands to deploy an immersive customer experience at scale powered by Trusted Generative AI, fostering conversation via messaging throughout the customer journey. Providing a comprehensive solution for pre-sales and customer support, iAdvize has one mission—to connect brands and their customers through meaningful conversations. Major brands like Samsung, Nespresso, OtterBox, Hyundai, and Decathlon have deployed the platform to increase their online revenue, reduce their operational costs, and build customer loyalty and engagement. Established in 2010, iAdvize has 230 employees located across Boston, Paris, Düsseldorf, and Nantes (HQ).

Atlas

atlas.so

Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: * Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. * Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording. * Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience. * Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center. * Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface. * Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox. * Keyboard First: Take any action and navigate throughout the app with just a few keystrokes.

MessageDesk

messagedesk.com

MessageDesk is a smarter, simpler, business text messaging app. We help organizations of all sizes get the job done with an easy-to-use business text messaging app built for service, sales, and support. Add texting to any business phone number including VoIP and landlines. Use MessageDesk's shared team SMS inbox and mass text broadcasts to get the right message to the right people at the right time. Streamline your SMS communication and save time with scheduled text messages, keyword-based autoresponders, automation, and pre-saved text message templates.

Qlik

qlik.com

Qlik is leading the way to the AI-powered enterprise, with powerful capabilities in data integration, quality, and analytics. With Qlik, organizations get more out of their data and deliver better business outcomes.

WayMore

waymore.io

WayMore is an innovative all-in-one omnichannel marketing cloud platform, which consists of many different tools, aimed at increasing sales and reducing marketing costs. The high technology of the platform is based on data collection, analytics, automation, and digital marketing. WayMore is for all businesses, regardless of industry or size. The simple design of the platform makes the user experience very easy. How? * Place your customers at the center of a comprehensive approach. * Consolidate all your data sources. Analyze the data with the power of AI to understand better your audience. * Micro-segment your audience to maximize the engagement rate. * Communicate with each audience segment with the right channel, at the right moment, and with the right content. * Implement automations to avoid manual tasks. Why? * Turn prospect leads to loyal customers. * Save time & effort.

Oct8ne

oct8ne.com

Oct8ne is the only visual chat (livechat, chatbot & Messaging) with integrated catalog to show and recommend products in real-time to your customers. Offer 24/7 personalized assistance through human agents or chatbot through your social channels as well as on your e-shop. Integration with chatGPT for a more humanized experienced with our chatbot.

Sailes

sailes.com

Sailebots automate all prospecting Realize Saleshuman Potential made Possible with the only AI that automates everything: from research and discovery to engagement, interaction, and opportunity – hands-free.

Distrobird

distrobird.com

Seamlessly run cold email & SMS sequences, inbound and outbound calling, shared inbox, form tracking, lead routing, and more — in one place. Built for Hubspot CRM users. Start using Distrobird's all-in-one sales automation platform for free! Distrobird is on a mission to reduce the complexity of enabling and managing your sales organization. Distrobird does this by aggregating the different tools your revenue team needs on a single platform - from lead capture, prospecting, multi-channel engagement, reporting, and more. Double your sales team's output with fewer tools

Chatling

chatling.ai

Empower your business with AI-powered chatbots that boost customer satisfaction, drive sales, respond instantly, and save your time - all without the need for coding expertise. Chatling helps you build custom chatbots instantly and deploy to any website without any coding involved.

CM.com

cm.com

Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to communicate with each other through mobile channels. Conversational Commerce promises just that; you can be exactly where your customers are. Conversational Commerce is the smart combination of all the popular messaging channels, data tools, and payment solutions. It allows customers to contact businesses and finish the path-to-purchase within their favorite messaging channel. Have rich, efficient and customer-centric conversations with your customer on mobile, without any technological barriers. CM.com provides a smart combination of messaging channels, such as SMS, RCS, WhatsApp Business, and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is one of the first Cloud Communication Platforms in the world with integrated Payment functionality. The CM.com platform can be used via API and Web App.

Cohere

cohere.io

Cohere.io is an AI-powered tool designed to enhance the efficiency and effectiveness of customer experience (CX) teams. Its primary function is to help resolve customer support tickets more quickly, resulting in improved customer satisfaction and cost reductions. Cohere.io employs cobrowsing technology to visually guide customers directly over phone or live chat. A unique feature of this tool is its ability to automatically resolve a significant proportion of customer tickets. It achieves this by extracting knowledge from previous support conversations and articles, and converting them into personalized and precise answers to customer queries. If a particular question has been addressed before, its generative AI capability allows it to automatically provide the already-approved solution, ensuring that the same question is not answered twice. Cohere.io also carries out tasks on behalf of support agents, guiding users through problem-solving steps or executing actions for them. It further offers Cardina's advanced analytics capabilities to identify potential issues, trends, and content gaps, assisting the resolution process. The tool strives to always provide accurate answers, leveraging the latest advances in large language models. The effectiveness of Cohere.io extends to when customers would typically ask questions, allowing for the delivery of satisfactory 24/7 customer support services. This tool is designed to interface seamlessly with the support desk platforms companies already use. Cohere.io's ease of integration and its ability to yield significant results within a short time frame make it a valuable tool for companies aiming to optimize their customer service process across different channels including chat, email, and SMS.

OnSolve

onsolve.com

OnSolve is a leading critical event management provider that proactively mitigates physical threats, allowing organizations to remain agile when a crisis strikes. Using the most trusted expertise and reliable AI-powered risk intelligence, critical communications, and incident management technology, the OnSolve Platform enables enterprises, SMB organizations, and all levels of government to detect, anticipate, and mitigate physical threats that impact their people, places, and property. With billions of alerts sent annually and proven support for both the public and private sectors, OnSolve is used by thousands of entities to save lives, protect communities, safeguard critical infrastructure, and enable agility for the organization that powers our economy.

Froged

froged.com

Customer Engagement platform where you can build customers' meaningful relationships using the best tools to scale your business. One of the best Business Messenger, Knowledge Base, In-app Messages, Advanced automation, and more in a single platform.

BotPenguin

botpenguin.com

Are we looking for a powerful and easy-to-use chatbot builder? Look no further than BotPenguin! Our AI-powered chatbot builder makes creating and deploying chatbots easy without any coding required. BotPenguin chatbots can answer customer queries, get leads, and provide customer support around the clock – all at a fraction of the cost of traditional customer service. Plus, you can manage it all through our easy-to-use, integrated system. We deliver omnichannel customer engagement solutions at near-zero cost. eCommerce businesses can use WhatsApp automation with Chatbot by Botpenguin to improve the customer service experience and push broadcast advertisements. The e-commerce sector will only grow in the coming years. To succeed, online sellers need to make the most out of their opportunities and the technology available. Automating specific processes can help retailers ensure they get the best results and increase customer satisfaction. Chatbot by Botpenguin can help e-commerce merchants eliminate some aspects of their job that they find boring, freeing up time to concentrate on other aspects of the business. At times we get lost or confused with customer service and the eCommerce process. Whatever is your customer care process, Chatbot by Botpenguin can assist you in improving your customer experience. Bots can guide your customers with the help of rich content such as FAQs, e-commerce product details, and tutorials. Chatbot by Botpenguin can help your customers discover new products, request customer service, schedule an appointment, etc.

Evie

evie.ai

Evie is the world's best AI Recruitment Coordinator helping recruiters take over the time-consuming work of interview scheduling while keeping the human touch. Marta Brockwell, Talent Acquisition Consultant of Siemens has this to say about Evie: “I schedule close to a hundred interviews a month and with Evie, I save 30% of my time! This has allowed me to focus on the really important tasks like candidate sourcing, and invest more time screening for the best talent to join our company. I also use Evie to automatically send the right information (attachments, instructions, etc.) to candidates and hiring managers, saving me even more time and ensuring a consistent experience for all our candidates and interviewers. Evie also interacted well with our candidates, providing a smooth candidate experience. The Evie team is incredibly responsive and a pleasure to work with.” Even with automation, recruiters today are still hard-pressed to juggle interviews, wow candidates & win the war for talent. 54% of recruiters want interview scheduling to be automated. Free recruiters from interview scheduling pain with Evie, the best-in-class interview scheduling powered by AI, enabling a collaborative experience between interviewers & candidates and achieve: • 10x faster in interview scheduling • 2x Reduction in Reschedule • 30% Time Saved in a Recruiter's Day Contact [email protected] to schedule a demo and a free trial.

nativeMsg

nativemsg.com

NativeMsg specializes in creating innovative conversational experiences for businesses using artificial intelligence (AI) and rich messaging channels. Our platform consolidates disparate communication channels like SMS, RCS (Rich Communication Services), Google's Business Messages, and social media into one unified interface, enabling businesses to engage with customers more effectively. These solutions help businesses improve customer service, enhance engagement, drive sales, and increase overall efficiency. In addition, NativeMsg provides analytics and reporting features that offer insights into customer behavior and interaction patterns. The platform can integrate with existing CRM systems, which helps businesses track and manage customer conversations more efficiently. These solutions are built around chatbots and AI, making interactions seamless, personalized, and instantaneous, with availability 24/7. Our technology is designed to be scalable and flexible, ensuring it can accommodate businesses' growth and changing needs across different industries.

Mevo

usemevo.com

Mevo is an easy-to-use chatbot builder that comes with rule-based and AI-powered options, lots of templates, and more. With Mevo, you can build and publish a chatbot page, and integrate it as a popup to your landing page in minutes without any coding experience, thanks to its user-friendly drag-and-drop interface. Mevo offers a variety of features to make your information-collecting experience smoother, including engagement analytics, session replays, and the ability to export your data in CSV format. You can also customize your chatbot with your own branding and set initial and fallback messages for your bot to use in case of no response.

Hyversa

hyversa.com

GooChat is a powerful customer support software that streamlines support and elevates the customer experience. With live chat, FAQ, Chatbot, and video tutorials all in one convenient platform, you can save time and resources while providing top-notch support. Suitable for businesses of all sizes and industries, GooChat is the perfect solution for improving customer satisfaction and driving business success.

Dubber

dubber.net

Dubber is the world’s Unified Cloud Call Recording & Voice AI solution for compliance and sales & service performance. Dubber’s fully compliant call recording solution can be switched on with a click, and is infinitely scalable in the Cloud - with no hardware required. Every call or conversation is captured automatically, stored securely in the Dubber Voice Intelligence Cloud, enriched with AI, and available instantly as a replay or insightful transcription, with real-time search, sentiment analysis, alerts & notifications.

BotSpace

bot.space

BotSpace is an early-stage, fast-growing B2B platform for businesses to automate customer support and engagement on Whatsapp. Through our cutting-edge customer engagement software built on WhatsApp’s Business API, businesses are now able to have personalized conversations, be easily accessible, and engage with their customers in real-time - at scale! This is made possible through BotSpace's easy-to-use platform that can be made up and running in no time. As a result, small and medium businesses have embraced the platform rapidly, and thousands of customers across 13 countries are now using BotSpace within just a year of launch.

Ringostat

ringostat.com

Ringostat is a platform of call tracking, telephony, and end-to-end analytics. Ringostat helps optimize marketing, considering ROI, build effective communication with customers, and boost sales. It is the only service of its kind in Eastern Europe to be an official Google Analytics technology partner. The platform includes seven products: call tracking, end-to-end analytics, virtual PBX, a callback widget, Ringostat Smart Phone, Ringostat Insider, and Ringostat Messenger. These products each represent one of three branches that together make up a single ecosystem: analytics, communication, and sales. Ringostat Virtual PBX launches in a day, does not require additional investments in equipment, and it is suitable for any working conditions of the sales department. Ringostat solutions are perfect for call centers. They allow quickly processing requests and make calls in one click. Client needs are the platform's main priority. The friendly tech support team is attentive to users' requests and responds in under four minutes. 95% of users rate Ringostat tech support specialists as “Excellent” or “Good.” In addition, a dedicated customer success manager helps customers use Ringostat products as effectively as possible for their specific business needs.

Arena

arena.im

Arena is developing the next generation of live engagement tools powered by first party data, to build trusted, live audiences everywhere. Our solutions - Live Chat, Live Blog, Arena Personas) leverage the most popular features from social media to quickly create deep engagement on any platform you manage. Over 20,000 customers trust Arena to bring their audiences together on the web, in apps, or at live events (or all three) to engage with content, community and commerce.

TeleCMI

telecmi.com

TeleCMI is a leading innovative business phone system for global enterprise communications. The smartest cloud contact center and hosted PBX product which was built to manage business communications with effective, easy-to-access and live monitoring features. A new-age communication platform which can be integrated with familiar CRM and helpdesk tools. TeleCMI - An intelligent business conversation platform which delivers high voice quality with low latency. TeleCMI offers virtual number services, SMS services, toll-free number services, international business number solutions, phone call API, PIOPIY - An API-based developer telephony platform, cloud contact center services and hosted PBX solutions.

PersistIQ

persistiq.com

PersistIQ is a sales engagement platform that automates prospecting, email outreach, calls, tasks, and social selling. Thousands of sales teams use PersistIQ to find prospect’s emails, send personalized outreach emails, automate follow-ups, and book more meetings. PersistIQ’s sales outreach platform includes: * Multi-channel Outreach Sequences: Email, call, Linkedin outreach, and tasks * Prospecting: Find verified emails to build your prospect lists * Call Dialer: Call prospects inside PersistIQ, use local phone numbers, and save call recordings * Automation Triggers: Trigger outreach campaigns based on email opens, replies, and CRM data * Gmail Extension: Email templates, notifications, campaigns, and prospect profiles inside Gmail * Analytics: A/B Testing, reply sentiment analysis, and reporting * Team Collaboration: Shared templates, team reporting, and user management * Integrations: Copper, Hubspot, Pipedrive, Salesforce, and Zapier Use cases: * Outbound Sales: Find prospect’s emails and automate personalized outbound campaigns at scale * Inbound Sales: Automate follow-ups with inbound leads to close more deals * Recruiting: Reach out to prospective job candidates

DevRev

devrev.ai

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity. Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams. DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

Chaskiq

chaskiq.io

The front line of your customer experience. Messaging Platform for Marketing, Support & Sales.

Bandwidth

bandwidth.com

Bandwidth is the universal communications platform that simplifies how enterprises deliver integrated global experiences. It's flexible, ready to integrate with your entire communications stack. Built on our own global network for unmatched reliability. And it's grounded in both telecom and real-world software expertise. So you can create exceptional experiences for customers—anywhere in the world.

Airship

airship.com

In its mobile-first world, customers expect a unified, seamless experience wherever they interact with brands. But most often, those experiences are disconnected. Airship has everything it needs to get mobile-first customer experience right — on the web, in the app, and everywhere in between. Since the dawn of mobile apps, Airship innovations have become industry standards. It delivered the industry’s first push notification and first in-app message. Then it powered the first mobile wallet boarding pass, now the digital norm for travelers. It enabled the first commercial use of Live Activities on the day it was launched by Apple. Most recently, it launched the world’s first no-code native Experience Editor for app and web, enabling marketers and product managers to engage with customers wherever they are and get work done in minutes instead of months without ongoing developer support. Today, the Airship Experience Platform provides an end-to-end solution for unifying experiences across channels and capturing value across the entire customer lifecycle. It starts with Airship’s market-leading app store optimization (ASO) solutions that promote app discovery and downloads. Then its AI-powered journey orchestration, content creation, and experimentation solutions kick in — all no-code and highly flexible. Customer-facing teams can quickly design, deploy, and iterate cohesive in-session experiences on the web and in the app. The result? Deeper customer engagement, better conversion. When it comes to helping brands get customer experience right in a mobile-first world, no one knows more, does more, or cares more than Airship.