Page 12 - Top Chatwoot Alternatives
Brainfish
brainfi.sh
Brainfish is an AI-powered help center and content platform designed to enhance customer experience. Its primary function is to provide instant answers to customer questions, serving as an automated self-service interface. This AI tool is designed to learn your content, enabling it to deliver accurate and personalized responses to customer queries. The aim is to reduce ticket volumes, improving overall customer satisfaction. In addition, Brainfish offers real-time translation capabilities, serving global customers in their native language by translating your content to suit their language preferences. One of the compelling features of Brainfish is its functionality that provides insights into customer concerns in real time, assisting customer experience teams enhance the efficacy of the content in their knowledgebase. Furthermore, Brainfish enables the majority of customers to self-serve, reducing the need for extensive customer service interactions. The platform is designed for seamless integration with various human-support software such as Zendesk, Intercom, Salesforce and others, ensuring an improved and efficient customer service experience.
WalkMe US
walkme.com
WalkMe (NASDAQ:WKME) pioneered the world’s leading Digital Adoption Platform (DAP) so companies can effectively navigate the constant change brought on by technology. With WalkMe, organizations drive enterprise productivity and reduce risk by ensuring consistent, responsible, and efficient adoption of software and the workflows it powers. WalkMe's AI-driven platform sits on top of an organization’s tech stack, identifies where people experience friction, and delivers the personalized guidance and automation needed to get the job done, right in the flow of work. Customers like IBM, Nestle, ThermoFisher Scientific, and the U.S. Dept. of Defense trust WalkMe to create the people-centric experiences required to boost the effectiveness of their workflows and maximize software ROI.
Wannadocs
wannadocs.com
Create public product docs for your customers or internal knowledge base for your team, all within the same awesome UI. Start your free 14 day trial today! Knowledge Base Management System Create public documentation for your customers or internal knowledge base for you team using our awesome interface. Increase user satisfaction and maximize business benefits with Wannadocs today!
SupportBench
supportbench.net
Supportbench is a TOP rated premium customer support software for businesses seeking advanced, affordable, scalable solutions. It boasts features such as dynamic SLAs, a KCS knowledge base, AI-powered ChatGPT knowledge base bots, and customizable dashboards. With Salesforce synchronization, advanced customer portals, chatbot capabilities, and an easy-to-use API, Supportbench enhances customer experiences, optimizes support operations, and empowers teams with actionable insights.
Zingly.ai
zingly.ai
Zingly.ai is a leader in AI and digital-first CX technology, helping businesses to transform customer service into a strategic asset that drives growth. By combining generative AI with intuitive communication tools, Zingly.ai enables companies to increase revenue, expand wallet share, and drive operational efficiency while delivering exceptional customer experiences.
Rezo.ai
rezo.ai
Rezo.ai is an autonomous platform that revolutionizes contact center operations with AI-powered solutions and real-time support. With their suite of products, including Engage AI, Analyze AI, and Agent Assist, they empower organizations to streamline customer interactions, enhance agent performance, and optimize business functions for greater efficiency and success. Their products enable multi-lingual customer conversations, automated tagging, accurate speech-to-text conversion, SOP-driven audits, and more, all powered by their deep integration with LLMs and data analytics. With Rezo.ai, enterprises can achieve higher productivity, increased revenue generation, overhead reduction, and uncover valuable insights into customer interactions. Rezo.AI is a Data first Contact Center powered by Autonomous agents that aim to transform customer experience by automating and analyzing customer-agent interactions across multiple voice as well as non-voice channels in 20+ languages. There are two major pillars on which the product is built: - Engage AI: It helps automate customer-agent conversations and acts as a self-serve platform to understand and resolve customer queries. - Analyse AI: It helps analyze customer-agent interactions and provides valuable insights in order to enable businesses to make proactive decisions.
ConvoZen.AI
convozen.ai
ConvoZen.AI is a Gen-AI powered conversational intelligence tool that empowers businesses and enterprises to understand their customers better. Our AI-powered solution revolutionizes the way businesses interact with their customers by turning every conversation into an opportunity for business growth. Leveraging cutting-edge machine learning algorithms, ConvoZen.AI analyzes and extracts insights from agent-customer interactions across all channels of conversation. We analyze a massive 17+ million conversations weekly, extracting critical data in several key areas: Sales, Customer Experience, Compliance, and Operations. These insights fuel overall business growth and lasting customer relationships. ConvoZen also offers a plug-and-play voice bot with multilingual capabilities. Close deals faster, and boost customer experience with ultra-realistic voice, and zero latency leading to fastest processing time. Founded in 2021, ConvoZen is headquartered in Bangalore, India. We deliver the power of conversational insights to companies, developed by the creators of NoBroker Technologies.
Loris
loris.ai
Loris unlocks a world of insight for CX leaders, using our AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into your company’s most valuable resource - giving you the insights you need to not only optimize your customer experience – but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform – trusted by leading brands and trained on 300+ million real customer conversations.
UJET
ujet.cx
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Alvaria
alvaria.com
Alvaria, Inc. is the holding company of two best-of-breed technology providers, Alvaria CX, a leader in customer experience outbound technology compliance and self-service, and Aspect, whose workforce engagement management solutions deliver the future of work innovation. While Alvaria remains one company, their go-forward business operating structure and market brands is two – Alvaria CX and Aspect. Alvaria brands empower human connection by building software that supports the best possible customer experience and workforce engagement. Their software is created to empower teams and customers by optimizing workforce engagement and enhancing customer interactions. Their solutions make an agent’s day-to-day better and, therefore, the customer’s experience better. They go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal. Alvaria brands are transforming the way people interact with companies and increasing their client’s profits because of it. They are the leader in customer experience and workforce engagement software, fostering better connections through better technology. Their open, innovative platforms are purpose-built to deliver two essential experiences: feature-rich, intuitive, and intelligent workforce engagement management, and proactive enterprise outbound services. Proudly celebrating 50 years in business, Alvaria was formed from the merger of world leaders Aspect Software and Noble Systems. Today, their Alvaria brands are paving a new path in customer experience and workforce innovation empowering teams and agents to stay in touch with your customer’s side of the story.
Simla.com
simla.com
With Simla.com you can organize your eCommerce sales and customer service where it is most comfortable for buyers. Simla.com offers you: * Easy integration with WhatsApp, Facebook and other messengers. * Built-in CRM to communicate with customers and process orders. * Quick integration with Shopify, WooCommerce, VTEX and other platforms. * Modules ready to work with delivery services and payment systems. * Maintain the product catalog, inventory and warehouses. * Automation of notifications to clients and routine tasks of operators. * Email & SMS Marketing. * Loyalty program.
Ezist
ezist.net
Simplify your home appliances, electronics, and automobile management and repairs with Ezist. Schedule repairs, track history, and get warranty alerts. Ezist is an innovative platform designed to streamline and enhance the maintenance and service management of products and assets for manufacturers, service providers, and consumers. With a robust suite of features, Ezist is the go-to solution for effective product management, asset management, work order management, and maintenance management. Key Features: * Device Management System: Easily manage your devices including gadgets, appliances, and automobiles with their advanced Device Management software. Effortlessly create listings for each product with critical details such as Device type, Brand, Model, Serial number, Purchase receipt, and Warranty details. * Receipt and Invoice Management: Say goodbye to the hassle of rummaging through the trash or struggling to find old receipts with their innovative receipt-keeping app. Store and locate all your purchased receipts in one secure place for easy access through their Receipt Management App. * Warranty Management Software: Experience digitalized, organized, and fully accessible warranty information at your fingertips with Ezist, your Warranty Management Software. Receive automated alerts about product warranty expiration, ensuring you take advantage of potential replacements, repairs, or refunds through their state-of-the-art Warranty Management Software. * Community Networking: Unlock professional connections within their thriving community, making Ezist not just a Device Management app but also a Gadget, Appliance, and Automotive Management system. Learn and share insights about your favorite cars, gadgets, and more with like-minded enthusiasts on this Device Management software. * Manufacturer Updates: Stay informed with the latest updates from manufacturers about repairs, bugs, security standards, patches, replacement options, software updates, and maintenance services. * Product History Tracking: With their efficient Product History Tracking feature, you can track the history of your products, including repairs, updates, and other crucial information. * Virtual Diagnostics and Support: Revolutionize customer support with remote diagnostics for your devices through Ezist, your trusted Gadgets, Appliances, and Automotive Management system.
ChayAll
chayall.com
ChayAll is a SAAS platform that centralizes all instant messaging channels in one! We help you connect with your customers quickly and easily by joining all your messaging channels such as WhatsApp, Messenger, iOS Messages, and Google Business Messages. Keep your customers satisfied and happy, managing all your conversations within a single platform, and help your customers have immediate solutions. With ChayAll you can: - Integrate all channels in one platform - Find new sales opportunities - Improving customer satisfaction
Spechy
spechy.com
Spechy helps you provide faster and more effective customer service by combining all your customer communication channels on a single platform. THE MOST FLEXIBLE MULTI-CHANNEL COMMUNICATION PLATFORM You need to decide which communication channels your customers have customer experience with and how you can optimize those channels. Most importantly, you need to make these decisions based on accurate information. That's why we've built our platform on transparency, flexibility and new technologies, so you can trust every data point, every measurement and every decision you make. MULTI-CHANNEL COMMUNICATION If your customers contact you via phone, email, live support, video or social media, you can automatically respond to them using Spechy's multi-channel communication platform. Representatives will have access to all communication channels and customer data from a single user interface, and you will be able to serve customers through their preferred communication channel.
DooPage
doopage.com
DooPage is a technology company specializing in providing conversation-oriented customer relationship management (CRM) software solutions (Conversational-CRM). With a vision of believing in a future in which businesses and customers mainly communicate through real-time messaging tools (realtime messaging) or social networks instead of traditional methods such as email, call, ticket. DooPage – A powerful management tool that helps connect multi-channel sales and customers on ONE SINGLE platform. With many features including: Customer care, Multi-channel order closing, Strict order management, Sales automation, Employee management, Sales support. The online business of shop owners has now been centralized in one place to help manage information in the most convenient way. DooPage integrates from A-Z all stages of sales: From the moment customers inbox or comment -> Customer care -> Place orders -> Compare shipping prices and choose the unit with cheap shipping prices -> Deliver goods to customers . All of the above processes are now available on DooPage. With Doopage, owning a business has never been easier!
replient.ai
replient.ai
replient.ai is an AIsoftware that automates customer support on social media. It is aimed at companies that want to intensify their customer interactions and scale their customer support. The software responds automatically and quickly to comments, minimizes negative effects on advertisements and enables customer support to be scaled without additional personnel costs. It ensures brand voice compliance in customer communications and offers multilingual support. Pricing is tiered, with plans starting at €39 per month. There is also a free trial plan that supports up to 50 comments.
Puzzel
puzzel.com
At Puzzel, they fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why they built Europe’s leading CX platform that helps businesses like yours deliver first-class customer service to every customer. Awarded the Most Innovative Company in 2023, their CX platform combines contact centre, self-service and AI capabilities, offering a single platform to resolve all automated and human-led interactions in a simple, efficient way – delighting every customer. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. The Puzzel CX platform is loved by agents and trusted by contact centre leaders.
imBee
imbee.io
imBee makes working together easy. They are the leading chat management platform, providing world class conversational engagement to help drive your business. Their team collaboration inbox creates a one-chat experience, where a representative from your company can seamlessly share information between internal teams and a current customer or prospect. With imBee, the customer gets high quality information and a faster response. If fast, easy, high quality engagement is important to your company, choose imBee. ** Multiple IM Channels, One Powerful Inbox - Provide customer service support, sell, and market through WhatsApp, Instagram, Facebook Messenger, WeChat, LINE, and more. Manage customer chats from all instant messaging apps in one inbox. More efficient, faster response, better customer experience. ** Quick Replies & Shortcuts - Save time and standardize answers to frequently asked questions (FAQs) by storing them in your quick replies library. Access them conveniently using your pre-set shortcut keys. ** Internal Team Chat - Mention your teammate to get them notified and chat with customers and leads simultaneously. Reduce back-and-forth communication to address queries lightning-fast.
Gnatta
gnatta.com
Understanding and speaking to your customers. Sounds easy, but there's quite a lot to it. That's where Gnatta comes in. Gnatta is a market leading product for enhancing your conversations. They are experts at talking to customers, in fact their entire senior team have backgrounds in large customer contact centres. In 2014, when their founder was still studying at university, he realised there wasn’t a product available which was dedicated to the most important part of the customer journey: the point of contact with the brand. Fast forward to today and they have a team of over 20 in house developers, all wholly focused on making your customer contacts more efficient, economic, and effective. Their platform deals with all digital channels including, but not limited to; webchat, email, Facebook, Twitter, and messengers. Their custom developed workflow technology means all your contacts will be served to the right operator, with the right information, at the right time. They are also at the cutting edge of the use of AI (both artificial and augmented intelligence) in customer service. By partnering with established AI experts, they are delivering the next level in customer experience today. With flexible monthly pricing plans, dedicated account structures, and an agile; can do attitude, find out how Gnatta can help your business today.
intalk.io
intalk.io
intalk.io - An Omnichannel Customer Interaction Platform by Agami Tech. They are boutique software solutions delivery organization, specializing in providing CRM, Customer Application Development, along with End-2-End Unified Customer Interaction Management suite. Their approach in the market led by a consulting-cum-solutions delivery capability has enabled their clients to reach their business road-map in the faster time thus ensuring productivity and value gain. They seamlessly integrate multi-environment corporate applications across verticals and process in business thus streamlining operations.
Hippo
jungleworks.com
Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications.
Sentiment
sentiment.io
Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Media and Messaging Channels such as Facebook Messenger, Twitter, Instagram, Line and Whatsapp and more. Advanced workforce and agent performance metrics allow Sentiment.io to generate the greatest ROI of any solution of its type.
Chatdesk Teams
chatdesk.com
Chatdesk Teams is a specialized service within Chatdesk that focuses on delivering exceptional customer support for e-commerce brands. This service leverages a community of enthusiastic brand advocates, trained to engage with customers and provide personalized assistance across various channels. * Fast Response Times: Average response times are under 90 minutes, providing timely support to customers. * Cost-Effective Solutions: The pricing model is based on the number of tickets processed, with no upfront costs, making it accessible for businesses of all sizes. * Consistent Brand Voice: All interactions are managed by trained Superfans, ensuring that the brand's voice and policies are maintained across every channel. Chatdesk Teams is designed to help e-commerce businesses enhance their customer service operations, improve engagement, and ultimately drive higher conversions.
solvpath
solvpath.com
Tackling up to 80% of your inbound customer support requests. solvpath provides a suite of products designed to automate customer support seamlessly. Take command of your post-sale strategy, improving retention, deflecting cancellations and returns, and significantly reducing refunds to enhance your bottom line. Stay ahead by unlocking an era of efficient, data-driven customer support. solvpath transfers your incoming e-commerce customer requests—phone calls, emails, social media messages, and website visitors—to a quick, dependable support technology. By navigating a guided, easy-to-use, automated visual ticket resolution system, customers can address a range of issues: • Viewing/Revising Orders • Cancellations • Changing Shipping Frequency • Changing Payment Type • Get questions answered quickly • Troubleshoot product • And More!
RevoChat
revo-chat.com
RevoChat is built specifically for Ecommerce. It helps your store sell more by making it easier for customers to shop. It's like having a virtual helper in a real store. This AI able to suggests products just for you and answers questions about orders, products, and return, it just works 24/7. It can even talk in 50 languages! Plus, RevoChat takes care of common questions, so you have more time to improve your products and plan for your business. Integrate with WooCommerce and Shopify.
Registria
registria.com
Trusted by over 150 leading brands across 65 locales worldwide, Registria empowers enterprises to cultivate stronger relationships with the people who own their products. Registria’s Ownership Experience Management (OXM) Platform and flagship solution, ConciergeSM, utilizes data and decision intelligence to drive personalized customer journeys throughout the product ownership lifecycle. Registria enables global scalability with seamless integration into other major applications to help brands deliver exceptional ownership experiences.
ReferralYogi
referralyogi.com
ReferralYogi is a SaaS based Customer Advocacy platform that promises sustainable revenue growth for businesses. It helps them identify their promoters, encourage referrals, manage references & create social buzz for their brands.
Maven AGI
mavenagi.com
Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer support. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale. Their platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. They are laying the foundation for a future where their technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences. Maven AGI is supported by leaders from OpenAI and Google, and backed by top AI investors, including M13, Lux Capital, E14 Fund, and Mentors Fund.
Instadesk
instadesk.com
Instadesk is a full-scene intelligent marketing service brand created by ZKJ, providing a variety of conversational AI products such as intelligent outbound calling, intelligent customer service, digital human employee, intelligent escort, intelligent quality control, and seat assistant.
HelperHat
helperhat.com
HelperHat simplifies AI customer support for your team with instant notifications, conversation management, spam filtering, contact management, and insightful analytics. Simplify your business’s customer support experience with HelperHat’s AI-powered representative. The HelperHat mobile app is designed to help your team manage customer inquiries swiftly and efficiently. With real-time notifications and simplified conversation management, HelperHat ensures that customers get accurate and timely responses whenever they need assistance. Key Features: - 24/7 Customer Support: Support your customers around the clock using AI-powered responses and live chats. - Instant Notifications: Never miss a customer inquiry with real-time push notifications for live-agent requests and new messages. - Spam Filtering: Keep your inbox clutter-free by automatically detecting spam messages with AI analysis. - Contact Management: Access customer contact details instantly to provide personalized customer support via email or phone. - In-Depth Analytics: With AI-powered analytics, monitor and gain actionable insights into your customer satisfaction rates, resolution rates, and other key metrics. - Seamless Collaboration: Empower your team to manage unlimited customer inquiries with AI-powered responses and self-assigned live chats. Elevate your business’s customer support experience with HelperHat and stay connected with your customers anytime, anywhere.