Page 25 - Top Business Apps - Djibouti

next4biz

next4biz.com

next4biz is a cloud based digital marketing, customer service and business process management solution, that helps enterprises through your digital transformations. next4biz's products are at the forefront of exciting new developments in the market. next4biz's mission to change the way companies manage your customer relations and processes is, where the most significant areas of growth are in the industry. next4biz was founded in 2006. Since then we have been developing software products for the “Customer-Focused Digital Transformation” of companies and institutions. next4biz's products have been used successfully in BPM (business process management), CSM (customer service management) and CRM (marketing and sales management) fields for years. We have more than 200,000 users operating in almost all sectors including finance, insurance, e-commerce, telecom and energy.

amberSearch

ambersearch.de

amberSearch enables employees to find information faster than ever before by providing a multimodal, Google-like interface connected to multiple applications and powered by advanced computer vision and natural language processing. Employees can access decades of knowledge in a split second, powered by our AI model - amberAI. This standard solution offers a user-friendly interface and easy integration. For medium-sized companies, this means using complex AI models without much effort.

Happitu

happitu.com

Happitu is a speech analytics and agent workflow / scripting platform that acts as your service team's personal coach—giving them the process, resources, and insights to deliver the perfect customer experience over the phone. It analyzes 100% of your interactions and highlights what your customers actually experience. Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey! One more thing – No Contracts - Just flexible pricing that scales with your company.

Chat Board

chatboardapp.com

Chat Board is a web app that helps you automate business customers’ communication with artificial intelligence-driven chatbots and a chat system integrated with the most-used platforms. Seamlessly connect OpenAI (ChatGPT) and Google to unlock powerful AI features.

Mayday

mayday.fr

Mayday is the leader in omnichannel knowledge base dedicated to customer services and contact centers. Created in 2020, Mayday makes it possible to centralize the company's knowledge, harmonize it and distribute it intelligently in the workspace of advisors or directly to end clients. More than 30,000 advisors, including those from Fnac Darty, Doctolib, Edenred, already use Mayday as a single source of truth to guarantee a rapid and quality response to the end customer. The result? 20% less time spent searching for information and a CSAT increase of 18%.

Pulsedesk

pulsedesk.com

Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’ Pulsedesk is a flexible, reliable helpdesk that provides multichannel customer support. Users receive a wide range of tools for automating routine processes and complying with SLA requirements, as well as highly responsive technical support. It’s also easy to integrate third-party software, create a knowledge base, launch a client portal, and set up your own web widget in the Pulsedesk system.

Scorebuddy

scorebuddyqa.com

Scorebuddy is a market-leading contact center quality assurance (QA) solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Using AI, Scorebuddy allows you to analyze every interaction and identify the ones that need human review—so you can reduce cost per interaction, improve both agent and customer experience, and deliver personalized coaching that makes a real-world impact. By automating repetitive tasks with AI, Scorebuddy allows you to expand and evolve your QA program without having to spend on extra hires. Analyze 100% of agent-customer conversations to ensure complete QA coverage. Leverage AI evaluator assistance and auto-scoring to make your quality assurance process faster and more accurate. Put powerful, automated workflows in place to assign targeted lists for evaluation and streamline the entire process. Scorebuddy’s advanced reporting and analytics tools identify trends and patterns in your QA data, uncovering actionable insights for your organization. You can explore all of this data with embedded business intelligence (BI) and create highly-visual, digestible reports to share with stakeholders in multiple formats. You can even create custom dashboards aligned with the needs of individual users. Plus, enhanced root cause analysis and automated sentiment analysis let you understand customer needs, wants, and behaviors.

Enersee

enersee.ai

Enersee is an AI-powered energy management software that makes energy efficiency effortless across 10’s, 100’s and 1000’s of buildings. Acting as a 24/7 Virtual Energy Manager, it is designed to simplify life for energy, facility, and sustainability managers.

Calabrio

calabrio.com

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.​ They maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.​ Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

Shelf

shelf.nu

Shelf.nu is an open source and user-friendly asset management platform that helps you manage your physical assets with ease. Whether you need to track your office equipment, warehouse inventory, or personal belongings, Shelf.nu provides a simple and customizable solution that works for you. With Shelf.nu, you can access asset pages for your database by scanning QR codes, adding tags and information, each QR scan = updated location map. Moreover, as items move locations, a full log is stored on your database. Shelf.nu is more than just a asset label generator. It is a comprehensive and powerful platform that offers various features and benefits for different asset management needs, such as: Asset tag generation: You can create assets on the platform and Shelf.nu will automatically generate asset tags for them. You can also print or order asset tags from Shelf.nu and attach them to your assets. Equipment management: You can track and monitor the status, conditioning maintenance of your equipment. You can also assign equipment to users or locations. Location tracking: You can see where your assets are located at any time and get directions to them. IT asset management: You can manage and optimize your IT assets, such as computers, servers, and network devices. And much more: You can use Shelf.nu for any type of physical asset that you want to track and manage. You can also access Shelf.nu from any device, anywhere, anytime. Shelf.nu also has a unique service called the Sticker Studio, which creates custom asset tags for your business on various materials and with different strengths - on demand. The Sticker Studio has a team of talented designers who are passionate about turning your vision into reality. You can rest assured that your stickers will be one-of-a-kind and tailored to your needs. The Sticker Studio also ships worldwide, so you can get your stickers delivered to your doorstep. In case of a lost or damaged tag in the future, Shelf sticker studio can generate new tags for your assets based on the same tag ID. Shelf.nu is the best asset management platform for anyone who wants to simplify their asset management process and improve their asset efficiency and productivity. Whether you are a small business owner, a warehouse manager, an IT administrator, or a home user, Shelf.nu can help you manage your assets better.

Centrical

centrical.com

Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth. The platform provides a unified employee experience with real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE, through a gamified solution to help organizations improve productivity and sales, reduce costs, lower attrition, and increase customer satisfaction. Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel-Aviv, and London and customers include leading multinational enterprises such as Microsoft, Teleperformance, Synchrony Financial, and more.

CYF

cyf.com

CYF is a company that provides leading Solutions for Quality Assurance and Quality Improvement for Call Centers and Contact Centers. CYF's guidelines to success are: • Full software solutions (hardware free) • High technology with easy Implementation • Low cost with high ROI (focus on profit) • Target worldwide

CallMiner

callminer.com

CallMiner is the global leader in conversation intelligence to drive better customer experience, operational efficiency and business improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

Prodigal

prodigaltech.com

Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Prodigal's advanced genAI has been trained on over 400 million consumer finance conversations, delivering unmatched industry expertise so you can drive record recovery rates. Experience the power of intelligent debt resolution with Prodigal’s AI that pays. Prodigal is headquartered in Mountain View, California, and its global team is on a mission to build the intelligence layer that powers consumer finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company.

Level AI

thelevel.ai

Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.

PartsBox

sharemytoolbox.com

ShareMyToolbox provides contractors with VISIBILITY and ACCOUNTABILITY for their small tools and equipment. Our simple app makes it easy for field crews and warehouse managers to keep track of who has every tool. Smarter Tool Management!™

Persefoni

persefoni.com

Persefoni is a carbon management platform that measures, analyzes, plans, forecasts, & reports organizational and investment portfolio carbon footprints.

Faradai

faradai.ai

Faradai Sustain is an AI and cloud-based SaaS data analytics solution for enterprises. The data science-centric Faradai Sustain helps customers on their net-zero journey with emission tracking and calculation, target setting, automated data capturing, ESG reporting and more! Achieve your sustainability goals with us! - Comprehensive Global Coverage For Scope 1, 2 & 3 Activities - Accurate and Instant Emission Calculations - Data Validation & Stakeholder Engagement - User Engagement and Audit Access - Documentation Repository - Certified Offset Projects - Simplified Reporting & Environmental Compliance - Transparent Target Setting & Progress Tracking - Automated Data Capture - Data Health Checks and Warnings - ESG Reporting - ESG Data Visualisation Centre - 24/7 Electricity Emissions Traceability

Optera

opteraclimate.com

Optera's cloud-based platform empowers organizations to seamlessly manage their ESG programs, improving program visibility and stakeholder engagement. Our enterprise-grade platform is informed by decades of industry experience and enables our clients to take advantage of new innovations and industry trends. Already the choice of dozens of Fortune 1000 organizations, Optera's platform is supported by a deep bench of consulting and advisory professionals to further enable our clients' success.

Cresta

cresta.com

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.

Esgrid

esgrid.com

Esgrid is the AI-powered supply chain sustainability platform that automates ESG data collection, analysis and reporting. Esgrid streamlines regulatory analysis, KPI selection, data collection, analysis, supplier support and reporting, increasing data collection rates by 2x at 10x lower costs. Key features include regulation-compliant assessments, a one-click ESG report, data verification, in-app supplier support, a reminder system and AI-powered data analysis tools. The assessment methodology is legally aligned with sustainability regulations and developed in partnership with Cobalt Legal. Companies can start with a free self-assessment that provides a detailed overview of their sustainability processes and ESG impact, and continue with assessing their suppliers and partners. Esgrid's platform achieves high, 80+% data collection success rates from suppliers thanks to its simple user experience, contextual explanatory notes, platform localisation and in-app support.

Zenarate

zenarate.com

Zenarate is the world's leading AI Simulation + Coaching platform, transforming how companies develop top performing front-line teams. They offer a suite of learning experiences, including NLP + Generative conversation simulations, software simulations, back office simulations, and digital lessons. Their platform also includes an integrated LXP + Performance Analysis/QA capability, enabling customers to identify each team members' strengths + development areas and automate personalized practice + upskilling experiences. They are delivered more AI conversation and software simulations than any company in the world, supporting customers including Capital One, United Healthcare, Verizon, Bank of America, Costco, Aetna, and many more. Zenarate has received numerous awards, including Training Magazine's 2024 Top Company for AI in Training, Brand Hall Group's Gold Medal for Hybrid Learning + Emerging Learning Tech, Frost & Sullivan's Customer Value Leadership Award Winner, the Stevie Gold Award for Contact Center Training Practice of the Year, and Deloitte's 2024 Fast 500 Award.

CallFinder

mycallfinder.com

CallFinder is a leading provider of cloud-based speech analytics and call scoring technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. They deliver their highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, collections, insurance, manufacturing, utilities, education, and more. CallFinder automatically exposes and reports on agent performance and compliance rates (both script and regulatory) while extracting vital intelligence from 100% of your customer interactions. You’ll gain automatic insights into customer call reasons, as well as capture business insights to help you improve your compliance rates, call handling operations, agent performance, and drive more revenue-generating call outcomes. CallFinder delivers: • Management visibility into 100% of agent/member conversations. • Immediate identification of non-compliant agents. • Usage-based pricing to fit your budget. • Easy to use Software as a Service (SaaS) solution. • Expert ongoing client support with your assigned CallFinder Analyst. CallFinder is a division of 800 Response Marketing LLC, a well-established provider of communications solutions which for three decades has enabled businesses to boost and optimize advertising response rates through specialized telecommunications services such as vanity and shared toll-free services and as well as real-time analytics tools.

SustainIQ

sustainiq.com

SustainIQ is an award-winning ESG & sustainability reporting software that measures, monitors and reports on the social, economic and environmental performance of businesses. With SustainIQ, pull all the elements of ESG & sustainability together on one reporting dashboard. Eliminating spreadsheets and silos, our software allows for real-time analysis of sustainability performance across individual sites in your organisation, or on a company-wide level. By providing one central solution for sustainability & ESG reporting, SustainIQ can help your business save time & money, increase competitiveness in tenders, build trust in your supply chain and help create a transparent, trusted brand.

Apollo

apollo.eco

At the forefront of energy management and sustainability, Apollo IoT leads the industry as the top energy technology solution of the year. The AI-powered Apollo platform seamlessly integrates energy and sustainability considerations within the 3E framework: energy, economy, and environment. Economically, Apollo ensures minimal energy costs for consumption, enabling strategic allocation of financial resources toward energy efficiency and renewable energy ventures. Sectoral energy density benchmarking provides valuable insights into energy density compared to industry averages, facilitating the establishment of precise energy efficiency goals and investments. Regarding environmental impact, Apollo streamlines greenhouse gas tracking (including scope 1, 2, and 3 emissions) and sectoral carbon footprint benchmarking to accelerate the achievement of sustainability objectives. Empowering organizations to make swift and effective strategic decisions, Apollo offers specific AI recommendations guided by the 3E framework. Compatible with ISO 50001, ISO 14064, I-REC, and science-based targets, Apollo caters to a diverse user base spanning over 50 industries, including energy managers, sustainability directors, building managers, office managers, CFOs, procurement teams, finance teams, and energy/sustainability professionals.

Atlas Metrics

atlasmetrics.io

The all-in-one platform for ESG compliance and sustainability performance management. Atlas Metrics makes it easy for any organisation to measure and communicate business impact with automations, AI, secure data sharing and advanced analytics.

BeCause

because.eco

BeCause is a SaaS platform for showing & growing companies’ sustainability – as a journey rather than having to be perfect from the start, and as an industry-specific fit rather than a one-size-fits-all. What the platform solves: A. Gather your and other companies’ digital sustainability CV in one single place – e.g., SDGs, Donations, Awards, Certifications, Industry Challenges. B. Categorize your sustainability communications in a simplified and organized way that all your stakeholders can understand.  C. Distribute easily & automatically to all your audiences across your channels – via our widgets, integrations and more.

Lakaa

lakaa.io

Lakaa is the reference tool for companies of all CSR maturity levels, to deploy, monitor and promote actions with your local teams. Lakaa is already deployed by a number of players in France, Spain and Portugal: Leroy Merlin, Intersport, Carmila, Bureau Vallée, MAIF, Elior, Weldom, BigMat, JOA, Nhood, Mondial Relay, Business France, SantéCité, Generali, Nhood, ...

Measurabl

measurabl.com

Measurabl is the world’s most widely adopted ESG data management solution by commercial real estate. Firms and Managers entrust Measurabl with more than $2 trillion in assets, representing over 12 billion square feet across 90 countries. Measurabl helps forward-thinking companies measure, manage, and disclose their ESG performance. Integrate high-quality ESG data into asset-level and portfolio-level decisions.Your utility data syncs directly into Measurabl allowing you to set targets and track goals. Start leveraging investment-grade data to influence stakeholders, benchmark building performance, and streamline reporting processes. Learn More at Measurabl.com

Novata

novata.com

Designed to be an independent intermediary for the private markets, Novata’s secure and intuitive technology platform empowers private equity firms and private companies to easily navigate the complex ESG landscape with a collection of data collection, benchmarking, and reporting solutions.

Zersent

zersent.com

Zersent provides an end-to-end solution allowing organizations to automate a number of manual ESG processes from measuring/changing organizational culture, diversity and inclusion, benchmarking stakeholder sentiment, creating actionable insights from your data, and creating ESG reporting documents.

Litmos

litmos.com

Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos offers the world’s easiest-to-use LMS and a comprehensive learning content library. Thousands of companies trust the solutions to create, curate, and connect learning content to employees, customers, and partners. Litmos empowers users to optimize training with Litmos’ AI Assistant. Natural language interaction personalizes learning journeys, improving knowledge retention and engagement. Managers also gain actionable insights to refine training and track progress, driving organizational excellence. Litmos’ proprietary AI infrastructure safeguards your data. Acquired by CallidusCloud in 2011, then by SAP in 2018, and by Francisco Partners in 2022, Litmos continues to innovate award-winning learning technology and set the standard for customer experience and satisfaction. The solutions are used by more than 30 million people in 150 countries, across 35 languages.

Bites

mybites.io

Bites is the leading solution for frontline employees onboarding, training, and professional knowledge sharing. Bites makes creating, distributing and monitoring professional content easy, intuitive, and enjoyable. Each Bite has a unique 4 stages flow to ensure maximum effectiveness and maximum engagement. By using the communication channels employees are already on, and story-like formats that they’ll enjoy, you’ll see better learning outcomes, higher engagement, and ultimately, your bottom line.

Mission Grey

missiongrey.com

Mission Grey is the World’s first and leading AI-native tool for understanding the global business environment. It helps you to get a holistic view of how geopolitical and geoeconomic events shape your industry with real-time reports, risk assessments, monitoring and recommendations tailored to your portfolio, supply chains and business strategy.​Avoid Disasters - Improve portfolio and supply chain resilience with mitigation strategies.​Find Opportunities - Get unique insights that you didn't think of before.​Stay Informed - Be aware of world events and trends that could severely affect your operations. Mission Grey is used by businesses, investors and consultants worldwide for portfolio management, strategy and risk analysis, scenario analysis, increasing supply chain resilience, among many other use cases.

Acin

acin.com

Acin has built the defining Risk Control Diagnostics platform for Operational Risk, built for leading financial institutions and backed by Fitch. ​Trusted by JP Morgan, Credit Suisse, Standard Chartered and other pioneers to digitize and assure Operational Risk Controls in a Network across their firm and industry, so that risk controls are quantifiably complete and effective, calibrated to the market, driving efficiency and recognised ​by the regulator.

P3 LogiQ

p3logiq.com

P3 LogiQ is an innovative software solution designed to streamline and automate the management of ISO and R2 compliance systems. By offering a complete, end-to-end platform, P3 LogiQ simplifies the complex processes of achieving and maintaining certifications. Our software helps businesses save time, reduce costs, and increase operational efficiency by automating compliance tracking, document management, risk mitigation, and employee training. With real-time reporting and continuous improvement tools, P3 LogiQ ensures your company stays audit-ready and aligned with industry standards, empowering you to focus on growth while we handle compliance.

GetThru

getthru.io

GetThru was created by veterans of Bernie 2016, where we helped build the campaign’s historic voter contact operation. In the process, we saw the need for better technology for large scale 1-to-1 interaction that reaches people where they are—on their cell phones. So after leaving the campaign, we created ThruText, our P2P texting platform. Two years later, we released our phone calling solution, ThruTalk. More than 1,000 organizations— including political campaigns, advocacy groups, unions, colleges, universities, independent schools, and government agencies—have used our tools. They’ve sent over 180 million text messages and made more than 40 million calls for event recruitment, volunteer engagement, fundraising, voter identification and outreach, polling, and more. And while our roots are in progressive politics, we love partnering with organizations of all kinds that share our passion for creating a better world.

CloudLabs

cloudlabs.ai

CloudLabs hands-on lab platform offers an enriched cloud experience for technology companies and educational organizations around the world. CloudLabs platform leverages the public cloud platforms to host labs that are cost-effective and can work for any organization, big or small. This is why businesses prefer CloudLabs hands-on platform 𝐈𝐦𝐩𝐚𝐜𝐭𝐟𝐮𝐥 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 Providing a stimulative and demonstrative way to learn through cutting-edge hands-on labs that perform reliably and responsively. 𝐏𝐫𝐨𝐯𝐞𝐧 𝐅𝐨𝐫 𝐒𝐜𝐚𝐥𝐞 Be it ten instances or 10,000, we are equipped to deploy, manage, and support thousands of lab environments at scale. 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐌𝐚𝐫𝐤𝐞𝐭 𝐎𝐮𝐭𝐫𝐞𝐚𝐜𝐡 With the freedom to access from anywhere, anytime, showcase your product to a wider customer base around the world. By using CloudLabs, organizations can see immediate growth in their business while keeping costs under control. 𝐒𝐭𝐫𝐨𝐧𝐠 𝐂𝐨𝐬𝐭 𝐂𝐨𝐧𝐭𝐫𝐨𝐥𝐬 Leverage the platform’s cost budgeting, abuse prevention, and limits functionalities to keep your cost under control all the time. 𝐓𝐫𝐚𝐜𝐤 𝐲𝐨𝐮𝐫 𝐂𝐥𝐨𝐮𝐝 𝐒𝐩𝐞𝐧𝐝 Drill through the labs' cloud spend by business units, workshops, individual labs, and people. 𝐄𝐥𝐢𝐦𝐢𝐧𝐚𝐭𝐞 𝐒𝐢𝐥𝐨𝐬 No need to purchase cloud passes, credits, lab content separately, all your labs cost in one place. CloudLabs has provisioned more than 800k labs worldwide and is trusted by companies like Sophos, Databricks, Microsoft, and more Microsoft Authorized Lab hoster, with fastest lab deployment and 80% lesser lab cost.

Acorn

acorn.works

Acorn is not your normal LMS or LXP. We are rethinking corporate learning and performance technology because learning and performance initiatives have failed. Organizations are bogged down by smart people not operating at their full potential. Acorn is pioneering the Performance Learning Management System (PLMS) so that learners know how to be successful in their roles and leaders can have productive performance conversations with an accurate development plan. Acorn eliminates unmanageable competency spreadsheets and ensures content adoption with our proprietary AI-driven library of over 600 capabilities and 1600+ competencies. The platform enables ongoing performance evaluation and feedback loops through various capability assessments and gap analyses. We also recommend content for learners based on their defined capabilities, autonomously creating personalized development plans for all learners. Acorn PLMS envisions a world where leaders have objective and productive conversations about performance, learners see what they need to have an impact, and organizations support every learner with a development plan from day one.

Kredo Analytics

kredo.in

Kredo is a technology-driven group with over 50 years of cumulative experience in Corporate Finance, Audit, and Assurance functions. They focus on empowering business growth through their analytics solutions.

Thought Industries

thoughtindustries.com

Thought Industries powers the business of learning with the industry’s leading enterprise learning platform for customer, partner and professional training. Thought Industries is the world’s leading Enterprise Learning software platform, empowering businesses to create compelling learning experiences for customers, partners and professionals. These experiences help businesses grow revenue, increase customer loyalty, and ensure customer success across technology, manufacturing, healthcare and other industries with complex products and training requirements. Thought Industries was founded in 2013 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Headquartered in Boston, Thought Industries has offices across North America and Europe.

ReadyTech

readytech.com

ReadyTech provides sophisticated, yet easy-to-use online training software. ReadyTech's 25 years in the training business has helped us design the feature-rich solutions that global training organizations are looking for to deliver great virtual training. ReadyTech's training solutions include: Instructor-Led Training Solution: ReadyTech's instructor-led solution includes everything needed to deliver instructor-led classes, including a virtual classroom, materials management, audio, hands-on labs, assessments, and innovative features like help queues and support for multiple instructors. Self-Paced Training Solution: ReadyTech's self-paced solution allows organizations to quickly jump into the lucrative self-paced market by bringing materials, assessments, hands-on labs, and course evaluations into a single portal and includes live chat and offline messaging functionality to support your user base. Live Support 24x7x365: All of its training solutions come with its world-class, always-there support team. No Commitment, Pay-As-You-Use Pricing: Scale up and down to your exact training demand and make budgeting and margin calculations a breeze.

Absorb Software

absorblms.com

Absorb Software is a learning technology company based in Calgary, Alberta Canada, with remote workers throughout the world. Absorb offers both Absorb Infuse, the first Learning Experience Platform (LXP) to offer a true in-the-flow learning experience, and our flagship product, Absorb LMS, an industry-leading and award-winning Learning Management System for businesses, higher education, government and non-profit agencies around the world. Absorb is setting new standards in learning technology and support, fueling companies who believe that people are their greatest asset.

Stames

stamesoft.com

With the rise of social media, multiple communication channels & third party applications, managing orders, sales, requests, queries, feedback, complaints and other vital data can be overwhelming. Its software provides a centralized platform that streamlines customer-team communications, reducing response times and increasing customer satisfaction. Stames offers a secure, unified platform that consolidates data from diverse third-party sources, fostering collaboration, connecting customers to teams and facilitating well-informed decision-making across departments. Through Stames' integration capabilities, companies can centralize data access, ensuring a single, robust platform for streamlined operations. This positions Stames as a powerful tool that can be effectively utilized across various industries to address diverse use cases.

SPLICE Software

splicesoftware.com

Deliver consistent, on brand, multi-channel communications to your customers with ease. Through the utilization of automated call, text, email, and voice first SPLICE Software support businesses in creating engaging and effective communication programs that integrate seamlessly with any pre-existing workflows. SPLICE’s patented Dialog Suite™ manages all your customer opt-ins to ensures that all your communications are legally compliant. From marketing messages and surveys to payment processing and reminders, SPLICE’s automated communications can add efficiency to any use case and can be applied to both inbound and outbound messaging. And with award-winning analytics tools, you can see for yourself the difference quality communication can make!

Reply Pro

replypro.io

Reply Pro helps increase company awareness about online reviews. Managers, owners, and staff can be updated each time your company gets an online review from sites like Yelp, Facebook, Google, TripAdvisor, and more. When your employees read reviews, they feel empowered to take more ownership in their performance. Reply Pro also makes it super easy to increase customer engagement. Our mobile app allows you to respond to all reviews from one spot. This allows managers to instantly respond back to any new review.

Mensagia

mensagia.com

Mensagia is an omnichannel platform that allows you to contact your customers via Email, SMS and Voice campaigns. This platform also features database management, automations, landing pages and forms, API and integrations, and much more.

Grispi

grispi.com

Grispi is a cloud-based customer relationship management platform. It allows companies to easily manage all support channels such as incoming / outgoing calls, e-mail, live support and social media from a single platform. Grispi is a powerful customer experience platform that helps businesses deliver personalized and engaging experiences to their customers. With Grispi, businesses can create custom chatbots, live chat widgets, and other interactive experiences that can be used to answer questions, provide support, and drive sales. Grispi is a great choice for businesses of all sizes that want to improve their customer experience. The platform is easy to use and scalable, and it offers a wide range of features and customization options. Here are some of the key benefits of Grispi: * Personalized experiences: Grispi allows businesses to create personalized experiences for their customers based on their individual needs and preferences. * Engaging experiences: Grispi's interactive experiences are designed to keep customers engaged and interested. * Scalable: Grispi can be scaled to meet the needs of businesses of all sizes. * Easy to use: Grispi is easy to use, even for businesses with limited technical expertise. If you're looking for a powerful customer experience platform that can help you improve your customer interactions, Grispi is a great option.

Grasp

getgrasp.com

Grasp’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk! Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service.

didforsale

didforsale.com

DIDforSale is a CPaaS company that empowers businesses and application developers by providing them with communication automation tools such as APIs, programmable voice, SMS and SIP Trunking. It enables real time telephony management to make and receive phone calls, send and receive text and to perform any other communication functions. DIDforSale SIP Trunks are tested, verified and certified by companies like Microsoft, Cisco, Shoretel, NEC, etc.

connexease

connexease.com

Connexease is a multi-channel, conversational, support platform for Customer Care domain. It is a plug & play user interface for headless customer care support channel integration platforms and It works with both brands and 3rd party outsourcing companies. Connexease provides a wide range of solutions for customer care and call centre market mainly with conversational channels such as WhatsApp business, FB Messenger, Instagram etc. The goal is to change the definition of Customer Care a better way!

chatlyn

chatlyn.com

chatlyn is an AI-powered customer engagement platform that assists you in automating client communication, reducing workload and optimizing engagement to improve customer satisfaction and boosting your revenue. One of chatlyn's key features is its omnichannel inbox, which allows you to manage all customer interactions from one central location. This includes email, webchat, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram and more. Get AI-generated reply suggestions for faster responses. Improve your message drafts with AI-generated recommendations while composing messages. Summarize conversations in a click. chatlyn supports +25 languages, any message will be translated to the language of your choice and you can reply in your language and your clients will receive the message translated into their language. The powerful ticketing system makes it easy to assign and track client requests, ensuring that no customer goes unanswered. You can also add any custom attributes to your contacts. With the custom attributes you could create lists based on that and even create dynamic lists that would change automatically, these dynamic lists change in real time, adding and deleting people depending on the attributes. chatlyn also offers a number of marketing automation features designed to help you save time and increase leads and profits. These include keyword detection, which allows you to automatically respond to customer inquiries based on specific terms, eliminating the need to waste time answering the same question multiple times. Integrations with CRM, PMS, POS, and other systems to help you better understand and engage with your clients. You can also access detailed analytics and reports that provide valuable insights into customer behavior and engagement. As a result, you can optimize your customer interactions and improve your overall performance. chatlyn is 100% GDPR compliant, ensuring that you can use the platform without any concerns about data privacy. The web, iOS, and Android apps allow you to access your customer conversations, data, and receive notifications anytime, anywhere. Overall, chatlyn is a powerful tool for any business looking to improve customer communication, deliver higher conversions, and ultimately drive more sales.

Airdocs

airdocs.io

AIRDOCS helps businesses like yours to develop targeted, engaging personalised communications and notifications by making it easy to use your in-depth customer data like gender, age, location, product purchase history and buying patterns. By being cloud-based, AIRDOCS can provide small and medium enterprises with a full suite of large-enterprise functionalities – along with the greater flexibility, speed-to-market, and lower costs needed by SMEs. AIRDOCS allows you to create messaging in different media formats (PDF, HTML, text & video), implement multi-channel delivery of print, email, SMS, and DocuSign services. Every document, email, text message, statement, contract or push notification you send is all part of the larger, ongoing conversation with your customer. Turn to AIRDOCS when your needs outgrow your capabilities. We’ll help you succeed with our multi-channel, next-generation communications cloud platform for unprecedented deployment flexibility and complete control over communications. It's so simple with AIRDOCS, the clever correspondence platform

Simpu

simpu.co

Simpu is a comprehensive customer communication platform designed to transform the way you connect with your customers. Our best-in-class shared inbox brings together all the channels that matter to your customers, providing a unified, collaborative view. Simpu's intuitive live chat widget allows for real-time engagement, while our state-of-the-art chatbots automate and personalize customer interactions, offering a uniquely tailored experience. Simpu also revolutionizes customer support by integrating WhatsApp groups, creating an effortlessly accessible and familiar platform for your customers. Our powerful analytics provide deep insights into conversations and team performance, enabling you to continually optimize your communication strategies. Finally, Simpu not only helps you create happy customers, but also turns them into your biggest advocates by making it easy to send simple review invitations. With Simpu, you're not just managing customer communication - you're enhancing it, personalizing it, and taking it to the next level. Experience the future of customer communication with Simpu.

Saysimple

saysimple.com

Connect with your customers via WhatsApp Business, Facebook Messenger, Instagram Direct Messenger, Livechat, email and many other channels. Centralize customer contact, collaborate with colleagues on incoming messages and answer FAQ’s questions automatically with Saysimple. Saysimple, an omni-channel customer communications platform, built to leverage digital customer service from one single workspace for cross-functional teams. Enjoy closer collaboration, effective workflows and more satisfied customers.

ROBIN

cm.com

ROBINHQ is now part of the CM.com Mobile Service Cloud, offering advanced customer service solutions designed to enhance communication and support. This platform empowers teams to deliver fast and personalized customer service experiences across multiple channels. Key Features: * Unified Inbox: Manage customer interactions from a single interface, integrating various communication channels for seamless support. * 360° Customer Profiles: Access comprehensive customer data to tailor interactions and improve service quality. * Chat Widget: Implement a chat solution on your website for real-time customer engagement. * Scalability: Benefit from the robust capabilities of CM.com to optimize and scale customer service operations effectively.

ReplyDesk

replydesk.com

ReplyDesk is a cloud-powered help desk that enables online retailers to improve customer service delivery by reducing the time it takes to resolve customer inquiries. ReplyDesk integrates with emails, social media accounts, webstores, and the world's leading selling channels to provide a unified inbox for all your customer communication. Automate email responses and customer inquiries using smart automation rules. Customer support agents can quickly insert automatic-suggested replies for common queries and inject email templates. Your agents can also mention other teammates and tag tickets for assistance and organization. ReplyDesk also automatically translates messages from customers into your choice of 140 languages so that you can efficiently serve multiple territories. Resolve customer issues in real-time and manage all disputes, returns, and refunds from all your webstores, marketplaces and selling channels. Connect your sales channels to ReplyDesk, and start processing everything in one place.

Qpien

qpien.com

All-in-one customer communication management and automation Qpien is one messaging platform for omnichannel Support, Sales and Marketing platform designed for ecommerce. Qpien is a omni-channel customer support platform for E-commerce stores that allows your customer service team to manage all of your support, customer service in one place. E-commerce stores use Qpien to improve customer experience and increase the efficiency of their customer support teams. Using Qpien gives you a true all-in-one help desk experience across live chat, WhatsApp, Facebook and Instagram in one user-friendly platform, saving you time and money. - Easily manage all customer messages from Live Chat, WhatsApp, Instagram and FB - See all your products, customers and orders details without leaving Qpien panel - Customizing and adding Qpien Live Chat to your e-commerce store takes less than 1 minute - With Qpien you will boost sales, increase conversions and revenue - Stop losing sales by missing the conversation

Omnilinx

omnilinx.com

Omnilinx is a web-based omnichannel platform designed for customer support and communication. The platform offers a unified interface where businesses can manage customer interactions across a variety of communication channels, including phone, web chat, email, ticketing, internal chat, Facebook Messenger, Viber business channels, WhatsApp and SMS. Key features of Omnilinx include: * Integrated phone system, enabling smooth voice communication directly within the platform (or other devices), eliminating the need for third-party integrations. * Unified communication screen where all chats and phone calls with a client are consolidated and displayed in one place, ensuring easy access and overview of customer interactions. * Client profile offers a comprehensive history of customer interactions, helping support agents better understand the customer's journey. * Conference chats, allowing for the addition of multiple agents to a single client chat, fostering collaborative customer support. * Internal chat, facilitating personal and group conversations among colleagues for seamless team collaboration. * Smart routing that automatically assigns customer chats to the most suitable agent based on factors such as channel preference, agent availability, and expertise. * Multiple websites support within the same business account. * Аdvanced dashboard that provides key customer service metrics, delivering valuable insights into support performance and customer interactions. * Flexible pricing plans tailored to individual users within the same business account, allowing businesses to optimize their use of the platform based on specific roles and responsibilities.