CallFinder

Contact center and quality assurance teams use CallFinder to review customer calls more consistently, spot compliance and service issues, and guide agent coaching. The platform analyzes recorded interactions, creating searchable transcripts and automated scorecards based on criteria such as required phrases and call-handling steps. Managers can review call recordings, assess agent performance, and track metrics across individuals and teams. CallFinder also analyzes sentiment and emotion, and flags silence and instances of agents or customers talking over one another. Custom reports can surface call reasons, recurring customer concerns, and other interaction trends to help teams investigate issues, refine procedures, and monitor customer experience. It is designed for businesses with contact center teams that want to scale call quality monitoring and use call data for coaching, compliance checks, and operational analysis.

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