Eltropy

Eltropy is an AI-powered unified conversations platform designed for community financial institutions (CFIs), including credit unions and community banks. It provides a comprehensive suite of tools to enhance member and customer engagement through various communication channels such as text, chat, video, and voice. This platform integrates AI-driven insights to automate operations, improve engagement, and increase productivity while maintaining high standards of security and compliance.

One of the key features of Eltropy is its ability to modernize loan repayment and collections processes. Following the acquisition of Lexop, a leading collections technology provider, Eltropy now offers a self-serve solution that simplifies debt repayment by allowing users to make payments easily via digital wallets like Apple Pay. This integration combines Lexop's member-focused collections technology with Eltropy's AI-powered communications platform, enabling credit unions and community banks to reduce delinquencies, enhance borrower experiences, and improve recovery rates.

Eltropy's platform supports customizable workflows, intelligent payment reminders, and real-time settlement and reporting capabilities. It integrates seamlessly with leading core systems, providing detailed dashboards for lending, collections, and finance teams. These features help CFIs manage their operations more efficiently, fostering a proactive and seamless debt repayment process that prioritizes both effectiveness and empathy.