LabiDesk

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers.

• Customizable HelpCenter with Articles & FAQ for Self Service;
• HelpWidget with automatic replies, to reduce the number of incoming requests;
• Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues;
• Canned Responses/ Macros for your Agents;
• SLA, Department and Agents Roles, and Routing.

Odricanje od odgovornosti: WebCatalog nije povezan, udružen, ovlašten, podržan od strane niti na bilo koji način službeno povezan s LabiDesk. Svi nazivi proizvoda, logotipi i robne marke vlasništvo su svojih odgovarajućih vlasnika.