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Social customer service software enables companies to engage with customers through social media channels. These solutions gather and organize mentions from platforms like Twitter and Facebook, creating support tickets for agents to effectively respond and deliver quality service. In addition to customer service teams, marketing teams utilize these tools to enhance brand awareness and transform customer feedback into positive advertising for a wider audience on social media. Typically, social customer service features are included in help desk software, which manages customer inquiries from emails and dedicated user portals. Businesses often integrate social customer service tools with other applications, such as social media management, monitoring, and analytics software. To be classified as Social Customer Service Software, a product must: * Collect customer inquiries from various social networks. * Provide a platform for support agents to respond directly to social media mentions. * Generate tickets for customer support agents as inquiries are received.
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Salesforce
salesforce.com
Salesforce is a cloud-based CRM platform that helps businesses manage sales, marketing, customer service, and analytics, with customizable tools and automation features.
Intercom
intercom.com
Intercom is a customer messaging platform that enhances communication through automation and support tools for improved customer engagement and service.
Zendesk
zendesk.com
Zendesk is a customer service platform that consolidates support across channels, automates workflows, and enhances agent productivity with AI tools and extensive integrations.
Zoho Desk
zoho.com
Zoho Desk is a customer service help desk app that manages communication across multiple channels, streamlining support operations and improving response times.
Freshdesk
freshdesk.com
Freshdesk is a customer support platform that centralizes inquiries from multiple channels into a unified ticketing system, enhancing support efficiency and collaboration.
Gorgias
gorgias.com
Gorgias is a customer service platform for e-commerce, integrating various communication channels to improve support and automate customer interactions.
RingCentral
ringcentral.com
RingCentral is an omnichannel customer engagement app with voice, digital channels, AI options, and integrated workforce management and analytics.
ServiceNow
servicenow.com
ServiceNow is a cloud-based platform that streamlines service management across various industries, enhancing workflows in IT, customer service, and HR.
Sprout Social
sproutsocial.com
Sprout Social is a social media management platform that provides tools for publishing, engagement, analytics, and influencer marketing across major social networks.
Chatwoot
chatwoot.com
Chatwoot is an open-source customer support platform that enables businesses to manage customer interactions across various channels from a single interface.
Qualtrics
qualtrics.com
Qualtrics CoreXM is a platform for experience management, enabling organizations to build, launch, and analyze surveys for customer, employee, product, and brand insights.
Tidio
tidio.com
Tidio is a customer service software that provides live chat, chatbots, and AI support to help businesses improve customer support and engagement on websites.
Crisp
crisp.chat
Crisp is a customer support platform that connects businesses with customers through chat, automating interactions and managing inquiries across multiple channels.
Interakt
interakt.shop
Interakt is a platform that utilizes WhatsApp API to enhance business communication, sales, and support through automated messaging and customer interaction management.
WATI
wati.io
WATI is a customer engagement platform that uses WhatsApp's Business API for real-time conversations, automated messaging, and team collaboration across various businesses.
Freshchat
freshchat.com
Freshchat is a customer engagement tool that enables businesses to communicate with customers via chat, email, and social media, offering AI chatbots and conversation history.
Helpwise
helpwise.io
Helpwise is a customer support platform that integrates multiple communication channels to facilitate team collaboration and manage customer inquiries efficiently.
Missive
missiveapp.com
Missive is a collaborative email management app that centralizes team communication through shared inboxes, internal chat, and automated workflows.
Sprinklr
sprinklr.com
Sprinklr is a cloud-based platform that manages customer service across 30+ channels, enhancing interactions and providing AI-driven insights for businesses.
Superchat
superchat.de
Superchat is a messaging app that consolidates multiple communication channels into one inbox for businesses, facilitating efficient customer interactions.
Vtiger
vtiger.com
Vtiger is a cloud-based CRM solution that helps businesses manage sales, marketing, and customer service activities efficiently with features like lead management and automation.
SaleSmartly
salesmartly.com
SaleSmartly is an omni-channel customer communication platform that integrates multiple messaging services for efficient support and collaboration.
Gallabox
gallabox.com
Gallabox is a communication platform that uses WhatsApp Business APIs to enhance customer engagement and automate sales processes for various industries.
TeamSupport
teamsupport.com
TeamSupport is a customer service software that manages post-sale support, ticketing, and communication to improve customer satisfaction and streamline operations.
Awario
awario.com
Awario is a web and social media monitoring tool that tracks brand mentions, competitor activities, and sales leads, providing analytics and real-time alerts.
Front
front.com
Front is a customer service platform that centralizes communication, facilitates team collaboration, and uses AI for automation and analytics.
Zoko
zoko.io
Zoko is a platform that integrates sales, marketing, and support on WhatsApp, allowing businesses to manage customer interactions and transactions efficiently.
Userlike
userlike.com
Userlike is a customer messaging and support automation app that centralizes messages from various channels, enabling efficient customer service management.
Bling
bling.cloud
Bling is a customer communication platform that combines a business phone, social media inbox, and CRM to help small businesses manage interactions in one place.
Gladly
gladly.com
Gladly is a customer service platform that centralizes interactions across channels, enabling personalized support and improving customer satisfaction.
SmatBot
smatbot.com
SmatBot is an AI-powered chatbot platform that provides multilingual support across various channels for lead generation and customer service.
Genesys Cloud
genesys.com
Genesys Cloud CX is a cloud-based contact center platform for managing customer interactions across various channels, enhancing service efficiency and engagement.
Re:amaze
reamaze.com
Re:amaze is a customer messaging platform that facilitates support via live chat, email, and social media, while offering automation tools for sales and marketing.
Channel.io
channel.io
Channel.io is an all-in-one CRM app that offers live chat, team chat, marketing tools, and customer insights to improve customer engagement and service.
SleekFlow
sleekflow.io
SleekFlow is an omnichannel conversation platform that enhances customer engagement through AI, automating interactions across messaging channels like WhatsApp and Instagram.
Verint
verint.com
Verint provides a customer engagement platform that helps businesses improve customer interactions through analytics, feedback, and integration with other systems.
LiveAgent
liveagent.com
LiveAgent is a help desk and live chat software that streamlines customer support through various channels with features like ticketing, real-time chat, and analytics.
Trengo
trengo.com
Trengo is a customer engagement platform that centralizes communications from multiple channels, automates responses, and enhances team collaboration.
MyAlice
myalice.ai
MyAlice is a customer communication tool for Shopify and WooCommerce brands, integrating multiple channels and features for order management and support.
Kustomer
kustomer.com
Kustomer is a customer service CRM that automates interactions across channels, streamlining support and enhancing customer experiences.
NapoleonCat
napoleoncat.com
NapoleonCat is a social media management tool that helps manage, publish, analyze, and automate customer service across multiple platforms.
Statusbrew
statusbrew.com
Statusbrew is a social media management platform that facilitates team collaboration, content scheduling, engagement, and performance analytics across multiple channels.
HappyFox
happyfox.com
HappyFox is a help desk software that manages customer support requests across multiple channels, offering tools for ticketing, automation, and self-service.
Blip
blip.ai
Blip is an AI-powered platform that enhances customer engagement through chatbots, enabling automated communication and personalized experiences for businesses.
easiware
easiware.com
Easiware is a comprehensive platform that helps businesses manage customer relationships, personalize interactions, and enhance client satisfaction across various sectors.
LivePerson
liveperson.com
LivePerson is a conversational AI platform that enables businesses to engage with customers across various channels, enhancing support and interaction efficiency.
ChayAll
chayall.com
ChayAll is a SaaS platform that consolidates messaging channels like WhatsApp and Messenger for efficient customer communication and support.
Mojo Helpdesk
mojohelpdesk.com
Mojo Helpdesk is a cloud-based customer support tool that centralizes and streamlines ticket management for IT support and customer service teams.
Orlo
orlo.tech
Orlo is a platform that helps public sector organizations manage digital conversations to enhance citizen engagement and communication.
Spechy
spechy.com
Spechy consolidates all customer communication channels into one platform, enabling faster and more efficient customer service.
Connectly.ai
connectly.ai
Connectly.ai is an app that automates and manages customer communications across multiple platforms like WhatsApp and SMS for better engagement and efficiency.
Treble
treble.ai
Treble connects businesses with mobile users via WhatsApp, automating marketing processes and integrating with systems like HubSpot and Salesforce.
Khoros
khoros.com
Khoros is a social media management platform that helps businesses manage campaigns, engage audiences, and analyze performance across various social channels.
ZoomSphere
zoomsphere.com
ZoomSphere is a digital marketing toolkit for managing social media accounts, offering tools for scheduling, analytics, benchmarking, and workflow management.
mssg.me
mssg.me
mssg.me is a no-code website builder that allows users to create link-in-bio pages, digital business cards, online stores, and landing pages easily.
Sociocs
sociocs.com
Sociocs is a customer communication tool that helps businesses manage messaging, reviews, web chat, and notifications across multiple channels in one platform.
Puzzel
puzzel.com
Puzzel is a cloud-based customer experience platform that streamlines interactions across multiple channels, enhancing service delivery for contact centers.
SentiOne
sentione.com
SentiOne is an AI platform that monitors online mentions, analyzes consumer insights, and facilitates customer engagement through chatbots and conversation management.
Zowie
getzowie.com
Zowie is an AI chatbot that automates customer service, improves response times, and integrates with various platforms to enhance online sales and support efficiency.
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