Orlo

Orlo is for public-sector communications and customer-service teams that need to manage resident conversations across multiple digital channels. It brings social media publishing, community engagement and digital enquiries together in one platform for organisations such as local governments, emergency services, healthcare providers, housing organisations and educational institutions. Teams can plan and schedule posts in a shared content calendar, collaborate on approvals, and review channel analytics. A unified inbox brings social messages and other digital enquiries together so staff can assign and respond to them. Orlo also offers chatbots and live chat, along with social listening, media monitoring and surveys to help teams track public feedback, identify emerging concerns and understand community sentiment. Reporting and social archiving support performance reviews and record-keeping. Orlo may suit public-sector organisations looking for a shared workspace for social media management, resident service and community feedback, rather than a tool focused only on publishing posts.

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