Knowledge management software, or KM software, provides a structured approach to identifying, capturing, retrieving, and sharing information assets. It focuses on how to accomplish tasks, manage situations, understand processes, and complete jobs. These assets can include text documents, presentations, images, audio and video files, and various data types. The primary goal of knowledge management software is to capture and disseminate knowledge, enabling organization members, as well as partners and customers, to access and utilize information effectively. By maintaining a centralized repository for this knowledge, organizations create a single source of truth, reducing confusion and minimizing the time spent searching for information. Knowledge management includes a variety of specialized software products, categorized into four main types: knowledge base software, Q&A platform software, standard operating procedures software, and work instructions software. While some products fit neatly into one category, others with overlapping features may span multiple categories.
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Slite
slite.com
Slite is a collaborative documentation platform that helps teams create, manage, and share internal knowledge bases in one organized space.
Matilda Workspace
matilda.io
Matilda Workspace is an all-in-one app for task management, team collaboration, and project coordination, integrating various tools into a single platform.
Bettermode
bettermode.com
Bettermode is a customer community platform that enables businesses to engage customers, collect feedback, and create resource centers for support and marketing.
DeepHow
deephow.com
DeepHow is an AI-powered video platform for capturing and training skilled trades, providing step-by-step guides for efficient learning and process adherence.
Zingtree
zingtree.com
Zingtree is an AI platform that automates customer support workflows and decision trees, helping B2C enterprises streamline processes and enhance customer service.
Dixa
dixa.com
Dixa is a customer service platform that centralizes communication across channels, enabling personalized support and efficient team collaboration for improved customer experiences.
MyHub Intranet
myhubintranet.com
MyHub is a cloud-based intranet app that centralizes internal communication, collaboration, and document management for organizations, featuring customizable templates and tools.
checklist.gg
checklist.gg
Checklist.gg is an AI-based tool for creating and managing task checklists, processes, and SOPs, enabling team collaboration and workflow optimization.
Threado AI
threado.com
Threado AI is an AI assistant that streamlines knowledge access for teams and integrates with Slack, MS Teams, or Chrome.
Bloomfire
bloomfire.com
Bloomfire is a cloud-based knowledge management platform that enables teams to upload, search, and share information efficiently, enhancing collaboration and productivity.
Justclip
justclip.co
JustClip is an information organizer for individuals and teams, allowing users to capture, annotate, and connect various types of content effectively.
NbliK
nblik.com
NbliK is a community platform that allows brands to integrate a customizable community into their website or app for improved community engagement and customer lifetime value.
TeamSlide
teamsli.de
TeamSlide is a slide management tool that helps users organize, share, and access PowerPoint slides and media within PowerPoint, ensuring version control and consistency.
Almanac
almanac.io
Almanac is an async platform for remote teams to write, approve, organize, and track documents while collaborating on projects.
Forumbee
forumbee.com
Forumbee is a cloud-based platform for creating online communities, facilitating discussions, Q&A, and knowledge sharing among users.
ProWiki
pro.wiki
ProWiki is a collaborative knowledge management platform that allows users to create, edit, and share content effectively while tracking changes and managing permissions.
Unily
unily.com
Unily is a digital workplace platform that enhances employee engagement and productivity with mobile access, integrated communication, and customizable services.
Cassidy
cassidyai.com
Cassidy is an AI-driven platform that integrates with business tools to create personalized AI assistants and automate customer support tasks.
Inkling
inkling.com
Inkling is an app for employee training and learning management, providing access to interactive educational content across devices.
DeveloperHub
developerhub.io
DeveloperHub is a documentation platform for teams to collaboratively create, publish, and analyze customer-facing documentation, aimed at reducing support tickets.
Trainn
trainn.co
Trainn is a customer education platform that helps SaaS companies onboard and train customers using videos, walkthroughs, and a no-code course builder.
Kroolo
kroolo.com
Kroolo is an AI-powered productivity platform that integrates project management, task automation, and collaboration tools in a single workspace.
Raffle
raffle.ai
Raffle is a search app that enhances knowledge sharing and insights through AI-driven search solutions for websites, workplaces, and apps.
TextExpander
textexpander.com
TextExpander is a tool that automates typing by allowing users to create shortcuts for frequently used text, improving efficiency and consistency in communication.
Swimm
swimm.io
Swimm is a knowledge management tool for developers, promoting collaboration and efficient documentation to enhance code understanding and team productivity.
Deepser
deepser.com
Deepser is an ITSM platform that manages business processes, support requests, and resources while ensuring customer satisfaction, compatible with ITIL and easily integrable.
Starling
starlingsolutions.co.uk
Starling is a digital work instruction and training management platform that streamlines compliance, enhances training control, and allows updates from various devices.
Wizardshot
wizardshot.com
Wizardshot is a web app and Chrome extension that allows users to create screen-recorded step-by-step tutorials easily, while ensuring privacy and facilitating sharing.
Docsie
docsie.io
Docsie is a web-based platform for creating, managing, and publishing product documentation in multiple languages, with analytics and translation support.
BoldDesk
bolddesk.com
BoldDesk is a cloud-based help desk software that streamlines customer support by managing tickets, automating tasks, and facilitating communication across multiple channels.
Stonly
stonly.com
Stonly is a no-code knowledge management platform that helps create interactive guides and workflows for customer support and training.
ShiftX
shiftx.com
ShiftX is a user-friendly process modeling tool that integrates workflows with applications and systems to enhance operational efficiency and resource management.
Rungway
rungway.com
Rungway is a communication app that allows employees to share concerns and seek advice anonymously, enhancing engagement and inclusivity within organizations.
Stack Overflow for Teams
stackoverflow.co
Stack Overflow for Teams is a private Q&A platform that helps organizations share knowledge and collaborate on technical challenges seamlessly within their workflow.
acreom
acreom.com
Acreom is a markdown-based knowledge base integrated with task management, designed to streamline developers' workflows.
Zaptic
zaptic.com
Zaptic is a platform for frontline teams that provides job instructions and collaboration tools, helping organizations improve operations and knowledge transfer.
Manifestly Checklists
manifest.ly
Manifestly is a checklist app designed for teams to create, manage, and track recurring tasks and workflows, enhancing organization and collaboration.
Paillor
paillor.com
Paillor is an AI-powered platform that integrates employee support, automation, and knowledge management, helping users manage requests and access information efficiently.
KnowledgeOwl
knowledgeowl.com
KnowledgeOwl is a cloud-based tool for creating and managing knowledge bases for customers and employees, featuring a user-friendly editor and advanced search capabilities.
Knowmax
km.knowmax.ai
Knowmax is an AI-powered knowledge management platform that improves customer support by providing easy access to structured information and content creation tools.
Dashworks
dashworks.ai
Dashworks is an AI platform that helps employees access information quickly, answer questions, and integrate workflows through apps like Slack.
Siedisk
siedesk.com
Siedisk helps build and manage knowledge bases and FAQs for customer support, featuring AI assistance, SSL security, and performance monitoring.
Method Grid
methodgrid.com
Method Grid is a knowledge and project management platform that helps teams create customized playbooks for delivering projects and services effectively.
Spekit
spekit.com
Spekit is an AI-powered platform that provides sales reps with on-demand training and information directly within their workflows to enhance productivity and performance.
Operandio
operandio.com
Operandio is a restaurant management app that streamlines operations, tracks analytics, manages tasks, and supports employee communication and training.
Augmentir
augmentir.com
Augmentir provides an AI-based platform to enhance productivity and safety for frontline workers in industrial sectors through digital workflows and real-time support.
Baklib
baklib.com
Baklib is software for creating professional knowledge bases and help documents, featuring multi-source content and structured guides for easy navigation and searching.
Operations1
operations1.com
Operations1 is a platform that digitizes production processes, enhances workflow management, and provides real-time insights for operational efficiency.
Aquant
aquant.ai
Aquant is an AI platform that improves service operations by analyzing data and providing tailored solutions for complex equipment issues.
Clueso
clueso.io
Clueso helps SaaS companies create professional software videos and help articles from recordings, featuring AI-generated scripts, voiceovers, and multi-language support.
beSlick
beslick.com
beSlick is a process management app that helps businesses streamline task management, improve employee engagement, and maintain consistent workflows for enhanced efficiency.
Arphie
arphie.ai
Arphie uses AI to streamline RFPs, RFIs, and security questionnaires, automating draft responses and knowledge base updates directly from original documents.
Catapult
catapulthq.com
Catapult is an RFP solution that automates procurement processes, enabling users to create, respond to, and evaluate proposals efficiently.
AllAnswered
allanswered.com
AllAnswered facilitates team knowledge management through Micro-documents, enabling easy creation, sharing, and updating of information in a collaborative environment.
SlimWIki
slimwiki.com
SlimWiki is a cloud-based wiki platform that facilitates team collaboration and knowledge management with an easy-to-use interface and customizable templates.
Perfect Wiki
perfectwikiforteams.com
Perfect Wiki is a collaborative tool for creating, managing, and sharing knowledge within teams on Microsoft Teams, enabling real-time editing and structured content organization.
Amploo
amploo.io
Amploo is a collaborative platform for SMEs that integrates project management, task assignments, file sharing, and HR functions to enhance team efficiency.
Elements.cloud
elements.cloud
Elements.cloud is a Change Intelligence platform for Salesforce users, helping manage configurations, analyze impacts, and streamline development cycles with AI-driven tools.
SweetProcess
sweetprocess.com
SweetProcess is an app for documenting and managing business processes and policies, helping teams organize tasks and improve operational efficiency.
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