Knowledge management software, or KM software, provides a structured approach to identifying, capturing, retrieving, and sharing information assets. It focuses on how to accomplish tasks, manage situations, understand processes, and complete jobs. These assets can include text documents, presentations, images, audio and video files, and various data types. The primary goal of knowledge management software is to capture and disseminate knowledge, enabling organization members, as well as partners and customers, to access and utilize information effectively. By maintaining a centralized repository for this knowledge, organizations create a single source of truth, reducing confusion and minimizing the time spent searching for information. Knowledge management includes a variety of specialized software products, categorized into four main types: knowledge base software, Q&A platform software, standard operating procedures software, and work instructions software. While some products fit neatly into one category, others with overlapping features may span multiple categories.
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Verint
verint.com
Verint provides a customer engagement platform that helps businesses improve customer interactions through analytics, feedback, and integration with other systems.
Unily
unily.com
Unily is a digital workplace platform that enhances employee engagement and productivity with mobile access, integrated communication, and customizable services.
Perfect Wiki
perfectwikiforteams.com
Perfect Wiki is a collaborative tool for creating, managing, and sharing knowledge within teams on Microsoft Teams, enabling real-time editing and structured content organization.
Process Street
process.st
Process Street is an AI-powered workflow automation tool that helps teams create, manage, and streamline processes and tasks without coding.
Bettermode
bettermode.com
Bettermode is a customer community platform that enables businesses to engage customers, collect feedback, and create resource centers for support and marketing.
MyHub Intranet
myhubintranet.com
MyHub is a cloud-based intranet app that centralizes internal communication, collaboration, and document management for organizations, featuring customizable templates and tools.
Iris
heyiris.ai
Iris helps businesses streamline sales processes by generating customized content using internal knowledge, improving efficiency in deal cycles and team performance.
Vevox
vevox.com
Vevox is a real-time polling and anonymous Q&A platform that enhances engagement in virtual and hybrid meetings, allowing participants to share feedback easily.
Visus.ai
visus.ai
Visus.ai allows users to create a customized ChatGPT AI trained on their documents for accurate, quick responses while ensuring data security and integration with various platforms.
Yext
yext.com
Yext is a digital management platform that helps businesses manage their online presence, optimize listings, reviews, SEO, and analyze customer engagement across multiple channels.
DeepHow
deephow.com
DeepHow is an AI-powered video platform for capturing and training skilled trades, providing step-by-step guides for efficient learning and process adherence.
Dixa
dixa.com
Dixa is a customer service platform that centralizes communication across channels, enabling personalized support and efficient team collaboration for improved customer experiences.
Beedoo
beedoo.com.br
Beedoo is a knowledge management and communication platform for operational teams, focusing on facilitating communication, training, performance management, and knowledge sharing.
Clueso
clueso.io
Clueso helps SaaS companies create professional software videos and help articles from recordings, featuring AI-generated scripts, voiceovers, and multi-language support.
Stack Internal
stackoverflow.co
Centralizes and verifies organizational Q&A, consolidates content from existing tools, and delivers searchable, human‑verified knowledge into apps and developer tools while protecting data.
MangoApps
mangoapps.com
MangoApps is a digital workplace platform that centralizes communication, collaboration, and workflow management for organizations, enhancing productivity and information sharing.
Matilda Workspace
matilda.io
Matilda Workspace is an all-in-one app for task management, team collaboration, and project coordination, integrating various tools into a single platform.
TeamSlide
teamsli.de
TeamSlide is a slide management tool that helps users organize, share, and access PowerPoint slides and media within PowerPoint, ensuring version control and consistency.
checklist.gg
checklist.gg
Checklist.gg is an AI-based tool for creating and managing task checklists, processes, and SOPs, enabling team collaboration and workflow optimization.
Deepser
deepser.com
Deepser is an ITSM platform that manages business processes, support requests, and resources while ensuring customer satisfaction, compatible with ITIL and easily integrable.
Coassemble
coassemble.com
Coassemble is a platform for creating and delivering online training, enabling organizations to develop engaging microlearning experiences easily.
Kroolo
kroolo.com
Kroolo is an AI-powered productivity platform that integrates project management, task automation, and collaboration tools in a single workspace.
Forumbee
forumbee.com
Forumbee is a cloud-based platform for creating online communities, facilitating discussions, Q&A, and knowledge sharing among users.
Troopr
troopr.ai
Troopr is an AI tool that streamlines project management by automating task tracking, team meetings, and generating actionable insights from project data.
Almanac
almanac.io
Almanac is an async platform for remote teams to write, approve, organize, and track documents while collaborating on projects.
SweetProcess
sweetprocess.com
SweetProcess is an app for documenting and managing business processes and policies, helping teams organize tasks and improve operational efficiency.
Bloomfire
bloomfire.com
Bloomfire is a cloud-based knowledge management platform that enables teams to upload, search, and share information efficiently, enhancing collaboration and productivity.
Manifestly Checklists
manifest.ly
Manifestly is a checklist app designed for teams to create, manage, and track recurring tasks and workflows, enhancing organization and collaboration.
Threado AI
threado.com
Threado AI is an AI assistant that streamlines knowledge access for teams and integrates with Slack, MS Teams, or Chrome.
Capacity
capacity.com
Capacity is a support automation platform that uses AI to manage customer requests across various channels, helping teams streamline their support processes.
Swimm
swimm.io
Swimm is a knowledge management tool for developers, promoting collaboration and efficient documentation to enhance code understanding and team productivity.
Wizardshot
wizardshot.com
Wizardshot is a web app and Chrome extension that allows users to create screen-recorded step-by-step tutorials easily, while ensuring privacy and facilitating sharing.
BoldDesk
bolddesk.com
BoldDesk is a cloud-based help desk software that streamlines customer support by managing tickets, automating tasks, and facilitating communication across multiple channels.
Paillor
paillor.com
Paillor is an AI-powered platform that integrates employee support, automation, and knowledge management, helping users manage requests and access information efficiently.
Taskimo
taskimo.com
Taskimo is a mobile platform for managing tasks and inspections, allowing users to create, assign, and track tasks for improved organization and efficiency.
Raffle
raffle.ai
Raffle is a search app that enhances knowledge sharing and insights through AI-driven search solutions for websites, workplaces, and apps.
NbliK
nblik.com
NbliK is a community platform that allows brands to integrate a customizable community into their website or app for improved community engagement and customer lifetime value.
Starling
starlingsolutions.co.uk
Starling is a digital work instruction and training management platform that streamlines compliance, enhances training control, and allows updates from various devices.
Canvas Envision
canvasgfx.com
Canvas Envision is a platform that enables the creation and use of interactive digital work instructions for training and manufacturing processes.
Cassidy
cassidyai.com
Cassidy is an AI-driven platform that integrates with business tools to create personalized AI assistants and automate customer support tasks.
Aquant
aquant.ai
Aquant is an AI platform that improves service operations by analyzing data and providing tailored solutions for complex equipment issues.
DeveloperHub
developerhub.io
DeveloperHub is a documentation platform for teams to collaboratively create, publish, and analyze customer-facing documentation, aimed at reducing support tickets.
GembaDocs
gembadocs.com
GembaDocs helps users create and edit Standard Operating Procedures quickly by allowing photo documentation, notes, and video links for enhanced clarity and accessibility.
ScreenSteps
screensteps.com
ScreenSteps is a knowledge management platform that helps businesses create, manage, and share training materials and documentation to improve knowledge transfer and employee performance.
VidGuide
vidguide.com
VidGuide is an intuitive app for capturing, sharing, and tracking processes using videos to document standard operating procedures.
Eniston
eniston.io
Eniston is a user-friendly knowledge base management app that helps teams create, manage, and share information efficiently with various content formats.
Near-Life
near-life.tech
Near-Life is a platform for educators to create interactive video, VR, and gamified content for engaging and immersive learning experiences.
OnPlan
onplan.tech
OnPlan is a platform for creating and managing work packages for the commissioning and maintenance of industrial assets, suitable for distributed teams.
CareAR
carear.com
CareAR app provides remote AR support and self-guided instructions for faster issue resolution, reducing service dispatches and improving customer satisfaction.
Seismic
seismic.com
Seismic is a sales enablement app that organizes and delivers personalized content to sales teams, enhancing engagement and optimizing sales strategies.
Justclip
justclip.co
JustClip is an information organizer for individuals and teams, allowing users to capture, annotate, and connect various types of content effectively.
Shelf
shelf.io
Shelf is a knowledge platform that provides quick answers to questions for businesses, enhancing service and productivity through various channels.
Spekit
spekit.com
Spekit is an AI-powered platform that provides sales reps with on-demand training and information directly within their workflows to enhance productivity and performance.
Method Grid
methodgrid.com
Method Grid is a knowledge and project management platform that helps teams create customized playbooks for delivering projects and services effectively.
Collato
collato.com
Collato is an AI search tool that connects various product management sources, allowing users to quickly find and summarize relevant information.
Cocoom
cocoom.com
Cocoom is an internal communication tool integrated with Teams, designed to enhance team collaboration and information sharing.
Rungway
rungway.com
Rungway is a communication app that allows employees to share concerns and seek advice anonymously, enhancing engagement and inclusivity within organizations.
Uberblick
uberblick.io
Überblick is a communication app for remote teams to share information, coordinate tasks, and store data, accessible via web and mobile without the need for emails or phone numbers.
Igloo
igloosoftware.com
Igloo is a digital workplace platform that enhances internal communication, collaboration, and knowledge management with customizable intranet and learning features.
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