Enterprise Feedback Management (EFM) Software is a comprehensive solution designed to collect, analyze, and manage feedback from various stakeholders, including customers, employees, and partners. This software enables organizations to gather insights that drive decision-making and improve overall performance. While EFM software shares some similarities with survey software and experience management tools, these three categories are distinct. Unlike survey products, EFM solutions are tailored for specific business use cases and include features such as Net Promoter Score (NPS) calculations and integrations with CRM systems. EFM tools also offer more comprehensive analysis capabilities, triggers, and post-feedback actions compared to standard survey software. Meanwhile, experience management products enhance the core functionalities of EFM by incorporating features that enable businesses to take closed-loop actions based on the feedback received. EFM software offers you: * Multi-Channel Feedback Collection: EFM software allows feedback to be gathered through various channels such as surveys, polls, interviews, and social media, ensuring a broad range of input. * Real-Time Analytics: The software provides tools for real-time data analysis, enabling organizations to quickly interpret feedback and identify trends or areas needing improvement. * Automated Reporting: Generate reports effortlessly to share insights with stakeholders, helping to inform strategy and operational changes. * Integration Capabilities: EFM solutions can integrate with other business systems (like CRM and ERP), creating a unified view of feedback and customer interactions. * Actionable Insights: The platform translates feedback into actionable recommendations, guiding businesses in enhancing customer satisfaction, employee engagement, and overall service quality. * User-Friendly Interface: Many EFM tools offer intuitive dashboards and user interfaces, making it easy for users to navigate and utilize the software effectively. By leveraging EFM software, organizations can foster a culture of continuous improvement, ensuring they stay responsive to the needs and expectations of their stakeholders.
unitQ
unitQ provides AI-powered insights from user feedback to help businesses enhance their digital products and improve customer experiences.
Lyssna
Lyssna is a remote user research platform that enables companies to conduct tests, surveys, and interviews to understand their audience and improve user experiences.
Rapidr
Rapidr is a customer feedback management software that organizes feedback from customers and team members in one place for better product decision-making.
Crewhu
Crewhu is a platform for MSPs that tracks customer feedback, employee recognition, and gamification to enhance engagement and productivity.
Helpfull
Helpfull is a platform for real-time feedback through surveys, allowing users to gather instant opinions from a large demographic pool on various design and product elements.
Recollective
Recollective is a qualitative research platform that enables businesses to gather insights through online discussions, surveys, and analytics tools for informed decision-making.
AnyRoad
AnyRoad is an experiential marketing platform that helps brands manage events and gain insights to enhance consumer loyalty and business growth.
Macorva
Macorva is an AI-powered platform for performance management, feedback, and customer satisfaction, simplifying data analysis and improving employee and customer experiences.
UserJot
UserJot is a customer feedback platform for SaaS teams to collect, manage, and prioritize user feedback, feature requests, and product updates effectively.
HireData
HireData is a recruitment automation platform that enables staffing agencies and corporate teams to streamline communication and processes efficiently.
Insocial
Insocial allows users to collect customer feedback via surveys, analyze results on personalized dashboards, and showcase reviews to enhance customer experience and boost sales.
GatherUp
GatherUp is a reputation management platform for businesses, helping them collect and analyze customer feedback and manage reviews across multiple locations.
Great Recruiters
Great Recruiters is a platform for managing candidate experiences and recruiter reputations, offering tools for feedback, applicant tracking, and relationship management.
Upvoty
Upvoty is a feedback management tool that allows users to submit and upvote feature requests, helping businesses prioritize product development based on customer input.
Customer Thermometer
Customer Thermometer allows users to collect customer feedback through customizable, one-question surveys using a traffic light system, providing insights into service satisfaction.
Qualaroo
Qualaroo is a user feedback software that collects real-time insights through surveys on websites and apps, helping businesses improve user experience and satisfaction.
Wizu
Wizu is an AI-driven platform that enables marketers to easily collect feedback on customer and employee experiences through conversational surveys.
Upzelo
Upzelo is a loyalty app for subscription businesses that enhances customer retention through rewards, insights, and cancellation management.
Everywhere
Everywhere analyzes customer feedback from various sources to model outcomes like churn and shopping cart abandonment using machine learning.
Smile
The Smile app provides companies with real-time solutions to measure and analyze customer and employee satisfaction metrics.
Palzin Feedback
Palzin Feedback helps businesses collect, analyze, and manage customer feedback to improve products and make data-driven decisions.
Segmanta
Segmanta is an app that helps businesses collect, analyze, and segment customer data for personalized marketing, focusing on privacy and compliance.
Mopinion
Mopinion is a user feedback software that collects and analyzes feedback from digital channels like websites and apps, offering customizable forms and real-time analytics.
YourCX
YourCX offers tools for customer experience research and analytics, helping businesses analyze feedback and optimize interactions across online and offline channels.
Glassbox
Glassbox provides analytics for digital interactions, helping businesses analyze user behavior, optimize digital products, and improve customer engagement on web and mobile.
Real Time Feedback
The Real Time Feedback app enables real-time feedback collection from customers via QR codes and NFC tags, allowing businesses to address concerns instantly and improve service.
Customer Radar
Customer Radar helps businesses manage their online reputation by capturing feedback, analyzing customer interactions, and improving service quality.
Thematic
Thematic is an AI app that analyzes customer feedback to identify themes and insights, helping businesses improve products and customer experiences.
Chattermill
Chattermill is a customer feedback analytics platform that unifies data from various sources and uses AI to provide actionable insights for improving customer experience.
Voxpopme
Voxpopme is a platform for collecting and analyzing video feedback, helping businesses understand customer opinions and improve products based on insights from video responses.
Chekkit
Chekkit is a platform that helps local businesses manage customer feedback, communications, and operations efficiently through automation and integrated tools.
Olvy
Olvy is an AI-based tool for managing user feedback and feature requests, helping teams prioritize and integrate user insights into product development.
UserReport
UserReport helps organizations gather and analyze user feedback to improve products and enhance user experiences through data-driven insights.
ClearFlask
ClearFlask is an open-source tool for managing product feedback, organizing ideas, tracking roadmaps, and sharing announcements.
Infotools Harmoni
Infotools Harmoni is a market research analysis platform that streamlines data analysis and insight presentation for research teams, enhancing collaboration and efficiency.
userwell
Userwell allows you to collect, analyze, and implement customer feedback to make informed product decisions.
Mpulse
MPULSE is a customer feedback solution that captures real-time satisfaction data via IoT devices and provides insights through a web and mobile dashboard.
KePSLA
KePSLA provides guest intelligence and feedback solutions for the hospitality sector, using AI to enhance personalization and operational efficiency for hotels and OTAs.
JustFeedback
JustFeedback is a SaaS platform for managing customer feedback, enabling businesses to collect, analyze, and respond to insights throughout the customer journey.
Feebak
Feebak is a survey tool for Genesys Cloud that enables businesses to gather and analyze customer feedback through customizable surveys and various channels.
eTrusted
eTrusted is a platform for Experience Management, focused on collecting and analyzing customer and employee feedback to improve experiences across different industries.
e-satisfaction
The e-satisfaction app collects and analyzes customer feedback to improve satisfaction and drive data-driven business decisions.
Userfeed
Userfeed is an app for collecting and managing product feedback through user interactions, helping developers improve product usability and customer engagement.
InputKit
InputKit is a web-based customer experience management tool that helps businesses collect and analyze customer feedback to improve satisfaction and staff evaluation.
Glanceable
Glanceable is a SaaS app that aggregates and analyzes reviews and comments using NLP, providing tailored analytics from public and internal sources.
Asklayer
Asklayer enables businesses to gather feedback via quick surveys and NPS widgets on websites and through emails, enhancing customer engagement and data analysis.
Appzi
Appzi is a web-based tool that helps startups and SaaS businesses gather user feedback, report bugs, and suggest improvements through customizable surveys.
piHappiness
piHappiness is a feedback management app for creating and analyzing customer surveys, providing real-time insights to enhance customer satisfaction and experience.
Responster
Responster is a survey tool that enables organizations to create branded surveys, enhance response rates, and gain real-time insights for informed decision-making.
MetrixLab
MetrixLab is a market research app that provides tools for data analysis and insights, helping businesses understand consumer behavior and optimize strategies.
TheySaid
TheySaid offers conversational AI surveys that provide deeper insights, quick launch, interactive engagement, simplified analysis, and automated follow-ups for effective decision-making.
Informizely
Informizely is a website survey tool that enables businesses to collect and analyze customer feedback through customizable surveys and advanced targeting features.
Trustmary
Trustmary helps businesses collect and display customer reviews and feedback on their websites to enhance trust and improve conversion rates.
Simplesat
Simplesat is a customer feedback tool that simplifies collecting and analyzing customer satisfaction data through CRM integration for actionable insights.
UseResponse
UseResponse is a customer support platform that integrates feedback, helpdesk, live chat, and knowledgebase tools to improve customer experience and engagement.
Howazit
Howazit is a customer communication platform that automates interactions, streamlines communication processes, and provides insights to enhance customer experience.
Listen360
Listen360 is a customer feedback platform that helps businesses collect, analyze, and act on insights to improve customer satisfaction and relationships.
Customer Alliance
Customer Alliance is web-based hospitality management software for managing hotel operations, reservations, room control, and online reputation for businesses of various sizes.
PropFuel
PropFuel is a SaaS platform that facilitates member engagement and communication for associations by capturing feedback and organizing thoughtful interactions.
Cloodot
Cloodot is a customer experience management app that consolidates chats and reviews from multiple platforms for efficient online engagement and reputation management.
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