Enterprise Feedback Management (EFM) Software is a comprehensive solution designed to collect, analyze, and manage feedback from various stakeholders, including customers, employees, and partners. This software enables organizations to gather insights that drive decision-making and improve overall performance. While EFM software shares some similarities with survey software and experience management tools, these three categories are distinct. Unlike survey products, EFM solutions are tailored for specific business use cases and include features such as Net Promoter Score (NPS) calculations and integrations with CRM systems. EFM tools also offer more comprehensive analysis capabilities, triggers, and post-feedback actions compared to standard survey software. Meanwhile, experience management products enhance the core functionalities of EFM by incorporating features that enable businesses to take closed-loop actions based on the feedback received. EFM software offers you: * Multi-Channel Feedback Collection: EFM software allows feedback to be gathered through various channels such as surveys, polls, interviews, and social media, ensuring a broad range of input. * Real-Time Analytics: The software provides tools for real-time data analysis, enabling organizations to quickly interpret feedback and identify trends or areas needing improvement. * Automated Reporting: Generate reports effortlessly to share insights with stakeholders, helping to inform strategy and operational changes. * Integration Capabilities: EFM solutions can integrate with other business systems (like CRM and ERP), creating a unified view of feedback and customer interactions. * Actionable Insights: The platform translates feedback into actionable recommendations, guiding businesses in enhancing customer satisfaction, employee engagement, and overall service quality. * User-Friendly Interface: Many EFM tools offer intuitive dashboards and user interfaces, making it easy for users to navigate and utilize the software effectively. By leveraging EFM software, organizations can foster a culture of continuous improvement, ensuring they stay responsive to the needs and expectations of their stakeholders.
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Mpulse
mpulse.net.in
MPULSE is a customer feedback solution that captures real-time satisfaction data via IoT devices and provides insights through a web and mobile dashboard.
Testimonial Tree
testimonialtree.com
Testimonial Tree is an app that helps businesses collect, manage, and showcase customer testimonials to enhance credibility and attract new clients.
Affiniv
affiniv.com
Affiniv is a customer experience platform that facilitates survey creation, feedback collection, and AI-driven analysis to help businesses enhance products and processes.
BugHerd
bugherd.com
BugHerd is a visual feedback and bug tracking tool for websites, helping teams collect feedback and manage project tasks efficiently.
Zeda.io
zeda.io
Zeda.io is a platform for product managers that analyzes customer feedback to identify problems, guide development, and measure the impact of product strategies.
unitQ
unitq.com
unitQ provides AI-powered insights from user feedback to help businesses enhance their digital products and improve customer experiences.
Lyssna
lyssna.com
Lyssna is a remote user research platform that enables companies to conduct tests, surveys, and interviews to understand their audience and improve user experiences.
Crewhu
crewhu.com
Crewhu is a platform for MSPs that tracks customer feedback, employee recognition, and gamification to enhance engagement and productivity.
Recollective
recollective.com
Recollective is a qualitative research platform that enables businesses to gather insights through online discussions, surveys, and analytics tools for informed decision-making.
Rapidr
rapidr.io
Rapidr is a customer feedback management software that organizes feedback from customers and team members in one place for better product decision-making.
Helpfull
helpfull.com
Helpfull is a platform for real-time feedback through surveys, allowing users to gather instant opinions from a large demographic pool on various design and product elements.
Insocial
insocial.eu
Insocial allows users to collect customer feedback via surveys, analyze results on personalized dashboards, and showcase reviews to enhance customer experience and boost sales.
GatherUp
gatherup.com
GatherUp is a reputation management platform for businesses, helping them collect and analyze customer feedback and manage reviews across multiple locations.
Great Recruiters
greatrecruiters.com
Great Recruiters is a platform for managing candidate experiences and recruiter reputations, offering tools for feedback, applicant tracking, and relationship management.
Upvoty
upvoty.com
Upvoty is a feedback management tool that allows users to submit and upvote feature requests, helping businesses prioritize product development based on customer input.
Customer Thermometer
customerthermometer.com
Customer Thermometer allows users to collect customer feedback through customizable, one-question surveys using a traffic light system, providing insights into service satisfaction.
UserJot
userjot.com
UserJot is a customer feedback platform for SaaS teams to collect, manage, and prioritize user feedback, feature requests, and product updates effectively.
Wizu
wizu.com
Wizu is an AI-driven platform that enables marketers to easily collect feedback on customer and employee experiences through conversational surveys.
Upzelo
upzelo.com
Upzelo is a loyalty app for subscription businesses that enhances customer retention through rewards, insights, and cancellation management.
Everywhere
beeverywhere.io
Everywhere analyzes customer feedback from various sources to model outcomes like churn and shopping cart abandonment using machine learning.
Smile
smileweb.net
The Smile app provides companies with real-time solutions to measure and analyze customer and employee satisfaction metrics.
HireData
hiredata.com
HireData is a recruitment automation platform that enables staffing agencies and corporate teams to streamline communication and processes efficiently.
Palzin Feedback
palzin.co
Palzin Feedback helps businesses collect, analyze, and manage customer feedback to improve products and make data-driven decisions.
Segmanta
segmanta.com
Segmanta is an app that helps businesses collect, analyze, and segment customer data for personalized marketing, focusing on privacy and compliance.
Mopinion
mopinion.com
Mopinion is a user feedback software that collects and analyzes feedback from digital channels like websites and apps, offering customizable forms and real-time analytics.
YourCX
yourcx.io
YourCX offers tools for customer experience research and analytics, helping businesses analyze feedback and optimize interactions across online and offline channels.
Glassbox
glassbox.com
Glassbox provides analytics for digital interactions, helping businesses analyze user behavior, optimize digital products, and improve customer engagement on web and mobile.
Chattermill
chattermill.com
Chattermill is a customer feedback analytics platform that unifies data from various sources and uses AI to provide actionable insights for improving customer experience.
Olvy
olvy.co
Olvy is an AI-based tool for managing user feedback and feature requests, helping teams prioritize and integrate user insights into product development.
AnyRoad
anyroad.com
AnyRoad is an experiential marketing platform that helps brands manage events and gain insights to enhance consumer loyalty and business growth.
ClearFlask
clearflask.com
ClearFlask is an open-source tool for managing product feedback, organizing ideas, tracking roadmaps, and sharing announcements.
Qualaroo
qualaroo.com
Qualaroo is a user feedback software that collects real-time insights through surveys on websites and apps, helping businesses improve user experience and satisfaction.
Infotools Harmoni
infotools.com
Infotools Harmoni is a market research analysis platform that streamlines data analysis and insight presentation for research teams, enhancing collaboration and efficiency.
userwell
userwell.com
Userwell allows you to collect, analyze, and implement customer feedback to make informed product decisions.
KePSLA
kepsla.com
KePSLA provides guest intelligence and feedback solutions for the hospitality sector, using AI to enhance personalization and operational efficiency for hotels and OTAs.
JustFeedback
justfeedback.com
JustFeedback is a SaaS platform for managing customer feedback, enabling businesses to collect, analyze, and respond to insights throughout the customer journey.
Feebak
feebak.com
Feebak is a survey tool for Genesys Cloud that enables businesses to gather and analyze customer feedback through customizable surveys and various channels.
eTrusted
etrusted.com
eTrusted is a platform for Experience Management, focused on collecting and analyzing customer and employee feedback to improve experiences across different industries.
e-satisfaction
e-satisfaction.com
The e-satisfaction app collects and analyzes customer feedback to improve satisfaction and drive data-driven business decisions.
Userfeed
userfeed.io
Userfeed is an app for collecting and managing product feedback through user interactions, helping developers improve product usability and customer engagement.
InputKit
inputkit.io
InputKit is a web-based customer experience management tool that helps businesses collect and analyze customer feedback to improve satisfaction and staff evaluation.
Glanceable
glanceable.io
Glanceable is a SaaS app that aggregates and analyzes reviews and comments using NLP, providing tailored analytics from public and internal sources.
Asklayer
asklayer.io
Asklayer enables businesses to gather feedback via quick surveys and NPS widgets on websites and through emails, enhancing customer engagement and data analysis.
Appzi
appzi.com
Appzi is a web-based tool that helps startups and SaaS businesses gather user feedback, report bugs, and suggest improvements through customizable surveys.
piHappiness
pihappiness.com
piHappiness is a feedback management app for creating and analyzing customer surveys, providing real-time insights to enhance customer satisfaction and experience.
Responster
responster.com
Responster is a survey tool that enables organizations to create branded surveys, enhance response rates, and gain real-time insights for informed decision-making.
MetrixLab
metrixlab.com
MetrixLab is a market research app that provides tools for data analysis and insights, helping businesses understand consumer behavior and optimize strategies.
TheySaid
theysaid.io
TheySaid offers conversational AI surveys that provide deeper insights, quick launch, interactive engagement, simplified analysis, and automated follow-ups for effective decision-making.
Informizely
informizely.com
Informizely is a website survey tool that enables businesses to collect and analyze customer feedback through customizable surveys and advanced targeting features.
Trustmary
trustmary.com
Trustmary helps businesses collect and display customer reviews and feedback on their websites to enhance trust and improve conversion rates.
Simplesat
simplesat.io
Simplesat is a customer feedback tool that simplifies collecting and analyzing customer satisfaction data through CRM integration for actionable insights.
UseResponse
useresponse.com
UseResponse is a customer support platform that integrates feedback, helpdesk, live chat, and knowledgebase tools to improve customer experience and engagement.
Howazit
howazit.com
Howazit is a customer communication platform that automates interactions, streamlines communication processes, and provides insights to enhance customer experience.
Thematic
getthematic.com
Thematic is an AI app that analyzes customer feedback to identify themes and insights, helping businesses improve products and customer experiences.
Listen360
listen360.com
Listen360 is a customer feedback platform that helps businesses collect, analyze, and act on insights to improve customer satisfaction and relationships.
Customer Alliance
customer-alliance.com
Customer Alliance is web-based hospitality management software for managing hotel operations, reservations, room control, and online reputation for businesses of various sizes.
Voxpopme
voxpopme.com
Voxpopme is a platform for collecting and analyzing video feedback, helping businesses understand customer opinions and improve products based on insights from video responses.
PropFuel
propfuel.com
PropFuel is a SaaS platform that facilitates member engagement and communication for associations by capturing feedback and organizing thoughtful interactions.
Cloodot
cloodot.com
Cloodot is a customer experience management app that consolidates chats and reviews from multiple platforms for efficient online engagement and reputation management.
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