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Mopinion is a comprehensive user feedback software designed to collect and analyze feedback from various digital channels, including websites, mobile apps, and email campaigns. It provides an easy-to-use interface that allows users to build, design, and configure feedback forms according to their needs. These forms can be targeted at specific groups of online visitors, offering insights into why users may not be converting.

Key features of Mopinion include customizable feedback forms with drag-and-drop functionality, visual feedback options, and advanced surveys with question routing. The platform offers in-depth analysis capabilities, such as text analytics, sentiment analysis, and smart labeling, which help users understand customer feedback more effectively. Feedback data is visualized in customizable dashboards and charts, enabling users to quickly digest large amounts of feedback and take timely action based on smart alerts.

Mopinion also integrates seamlessly with popular applications like Slack, Google Analytics, Jira, Hubspot, and Salesforce, making it a versatile tool for digital teams. Additionally, it supports native feedback on mobile apps through its Android and iOS SDKs, ensuring a seamless user experience. The platform's AI-powered automated categorization helps in efficiently processing qualitative data from open-ended questions. Overall, Mopinion is designed to enhance user experience by providing actionable insights from customer feedback across multiple digital platforms.

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. We provide you with an all-in-one user feedback solution that makes difficult decision-making easy across all your digital touchpoints (web, mobile and email). Join over 250+ enterprises with forward-thinking digital teams such as Ahold, Colgate-Palmolive, DHL, KLM, Vodafone, Scania, TomTom, and many more. At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email). Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. - Customisable feedback forms - Real-time statistics - API integrations - Various CX metrics - Text analytics - Advanced reporting capabilities - Fully Customisable Dashboard Grid - Unlimited Dashboards - Conversational Feedback: a combination of chat technology with the simplicity of our feedback form builder which allows you to build two-way conversations. - Feedback Translations (Enterprise package only)

Categories:

Business

Enterprise Feedback Management Software

Feedback Analytics Software

Website: mopinion.com

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