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YourCX is a customer experience management platform designed to streamline and enhance customer interactions across multiple channels. It integrates legacy and digital channels, allowing businesses to engage with customers seamlessly through SMS, MMS, WhatsApp, Facebook Messenger, and voice communications. This unified approach enables companies to build and deploy customer experience applications efficiently, ensuring personalized and omnichannel experiences that resonate with customers.

Key features of YourCX include advanced voice AI agents that facilitate smooth communication and dynamic text conversations powered by AI, which listen, understand context, and deliver tailored responses. The platform offers ready-to-use templates for quick deployment of omnichannel solutions, minimizing development time without compromising customization. It also provides a unified dashboard for managing and optimizing customer interactions in real-time, offering insights and analytics to inform business decisions.

YourCX supports businesses in scaling their customer engagement efforts without sacrificing efficiency or speed, even during peak interaction periods. It simplifies the integration of digital and legacy channels with flexible API management tools, allowing developers to customize functionalities as needed. Additionally, automated updates and maintenance ensure continuous optimal performance across all channels, reducing system downtime and enhancing overall customer satisfaction.

At YourCX, they specialize in customer experience (CX) research and analytics. Based in Poland, they offer a variety of tools and methodologies to help businesses understand and improve your customer interactions across different channels. Their services include conducting surveys, analyzing customer feedback, and providing insights through detailed reports and dashboards. For online channels, such as e-commerce websites and mobile applications, they collect data through their own web analytics systems, user surveys, and customer behavior tracking. This allows businesses to understand user journeys, identify pain points, optimize microconversions and improve overall customer satisfaction. For offline channels, they employ methods QR codes, map reviews, loyalty program shopers, push notifications to collect data and other methods. They analyze this data to measure various aspects of customer experience, including service quality, product availability, and overall satisfaction. Their platform also integrates with existing systems to provide real-time alerts, detailed segmentation, and comprehensive data management, making it easier for businesses to respond to customer feedback promptly and effectively. Their clients include large entities in telecommunications, e-commerce, and retail sectors, such as TUI, Multikino (Vue), Orange and Leroy Merlin. By using advanced analytics and text processing, they help businesses not only to track customer satisfaction but also to understand the broader impact of customer experiences on business performance, such as customer lifetime value and word-of-mouth recommendations

Categories:

Business

Enterprise Feedback Management Software

Website: yourcx.io

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YourCX

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