Chatter Research

Chatter Research is for customer-facing organizations that want to understand and improve customer and employee experiences. It gathers feedback through conversational surveys, including text-message and online chats, and can capture responses across in-store and digital interactions. Customers can share comments in their own words, while AI categorizes feedback by topic and sentiment. Dashboards bring together measures such as NPS and customer satisfaction, emerging themes, and alerts so teams can spot problems and decide where to follow up. Depending on the organization’s setup, the platform also supports live customer conversations, message campaigns, and feedback analysis through role-based views. It may suit teams looking for ongoing, actionable feedback rather than survey collection alone; available features vary by company configuration.

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